ZERO stars for Homeworks. If this was a publicly-traded company, I would short the stock. My Homeworks saga has been going on for more than a year. They were hired to upgrade an electrical panel and install and heat pump hot water heater. From the beginning, there were some red flags. The wrong team (insulation) showed up for an energy audit for HVAC services. I was sent a quote intended for another customer - and it took over a week of back-and-forth with three people to get the right quote. Still, I signed up because I've had some sub-optimal experiences with small contractors, and the larger Homeworks organization appealed to me. I was also buying the convenience of one-stop shopping for MassSave and Heat Loan processing. Big mistake. One year update: 1) Heat pump hot water heater does not work. 2) I have been bounced-around to numerous people. In total, at least 20 people have been involved in the installation of the hot water heater. 3) I ended up directly managing the subs on the project (plumbing and electrical). This was done out of necessity, not preference. 4) A final electrical inspection was done, and then re-scheduled twice because the electrician didn't have a process for accurately recording project inspection status. 5) I am convinced that decarbonization/electrification efforts in progressive states like Massachusetts will fail if my experience is at all indicative of what it's like trying to replace gas-fired equipment. I should note that the quality of the work performed, once it was performed, was quite good. The issues with Homeworks are less about the work done in the home and more about the people working in the office. This company is in desperate need of restructuring, overhead reduction, and a stronger focus on operations. It would be a good business school case study. If you can find good contractors, I recommend hiring direct and navigating rebates and Heat Loan financing on your own. Avoid the Homeworks morass if you can! read more

I contacted Homeworks Energy for an energy audit in May 2023. They gave me an estimate on the work and scheduled the work for July 14th. I contacted them to modify the work and spoke with my account manager. I asked him to modify the quote to include fiberglass batts instead of blown in insulation and remove the insulation of the knee walls as part of the project. He never got back to me before my scheduled insulation date so I had to push it out until September. I then called and talked to him again after tying a few times and he promissed to send me the modified quote again. Once again he never sent me anything and we missed the September date. I called to modify the date again to December 11 and asked for the quote to be sent and I got no response. Left several messages but there was no response. I finally got in contact with the guy who did the home assessment and he sent me the original quote back to me. I asked him to tell Lionel that I needed him to call me. He never called. The week before the planned insulation on the 11th I called several times to their reception and left my name and number and asked that someone other than my account manager call me back. I sent an email to the CEO asking for help. I specifically asked for the Insulation manager to call me. No one called. On the 11th (today) the technician showed up at my door to do the work. I turned him away and said that I do not want to do business with a company that can not figure out how to call me back after all this time. He showed me the paperwork and my number they had was one digit to short on the papers which is amazing to me as I had left my number several times and I had talked to people at the company. Now I am in a bind. I need to have the insulation work done by January 14th or I will lose my mass rebates. I really need to get this done but I have reached out to Mass Save and they have handed my account over to another company. Be careful signing up with this company. They are not capable of basic communications. read more

Hi my name is Anthony, I had homework's energy company come out to my home in Randolph to insulate my attic the crew that was sent out Gus, Luis, chistrin, Chris. Gus came into my house very respectful very polite and very friendly told me what his crew were going to do in the attic and they did actually what they said there were going to do and in a timely manner two days like Gus said. Chris came by several times to check on the guys to see if they needed anything and also checking with me and at the end of the second day came back to see how the job was done. I was very satisfied with the work the attic looks, amazing job well done. very efficient, testing the house for tightness before and after insulating. I could see the difference before and after it was like closing several windows in the house. my central air system was cooling down the house a lot faster than normal. overall was very satisfied with the work and the quality of work. (Cleaned up like they were never here) Best regards Anthony Would recommend this company Very highly. thank you, for a job well done. read more

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To: HomeWorks Energy Sat, Jan 21 at 7:28 PM Thank you for sending Dustin today to assess my home, He was very thorough and explained everything to me. He is very knowledgeable about energy and its applications to the home. I enjoyed my time with him as he evaluated my energy concerns. He gave me great ideas too. I appreciate the time and effort he put into this visit, Sincerely, Karen Smith Show original message To CC / BCC Show Original Message read more

From the initial consultation with James Marcello to the insulation installation (Lewis Minor, Tyler Rucker, Atiba Howard) we could not be more pleased. Not only did their connection with MassSave drop the cost of our insulation upgrade by ~$4000 but the folks with which we dealt could not have been more professional and concerned with doing a great job. Highly recommend!!! read more

Tyler and Shamar came to my house on time. They worked very hard for 5 hours. Very courteous. Very professional. Couldn't be happier with their job. Would recommend them to everyone! Great hardworking Guys! read more

First, let me say that I did not know what expect once our project was scheduled. On the first of a three day job, Lewis and Sam showed up right on time and promptly began working on insulating our three family home. At every step in the process, Lewis kept us apprised of progress. Both were courteous and knowledgeable with a focus on customer service. They worked tirelessly and finished the job ahead of the estimated completion date. After the job was completed, our property was left spotless. The only way we knew they were even there was that our home was warmer than it has ever been! Thank you both for the wonderful job, you were both outstanding. read more