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McMillian Eye Care

4.5 (2 reviews)

Services - McMillian Eye Care

Eye exams

Retinal imaging

Eye testing and diagnosis

McMillian Eye Care Photos

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3 months ago

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6 years ago

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West Tennessee Eye

West Tennessee Eye

1.8
(18 reviews)
9.4 mi

Doctor Cooper is nice, but staff isn't great. Scheduled a medical exam and gave them my medical…read moreinsurance info. Show up for my appointment, and they seem annoyed and it takes forever to get me back there. Finally someone scolds me for "not telling them I needed a medical exam instead of a regular one." I told them I specifically told them I needed a medical exam, that's why they already have my medical insurance on file. You can request appointments online, but they never really follow up with you on it.

Dr.Cooper is a nice Dr, so is Dr.Talley, so no complaints there. However, when you call the number…read moreyou think is the office number, you're really calling an answering service, there's a girl with a foreign sounding accent who clearly doesn't know what she's talking about. Very unprofessional. I called and asked 3 different times for the office manager to call me and not once got a call back and when I asked why I wasn't called, she gave me no answer. I explained to Dr Talley Saturday was the only day I could come in,which was perfect bc Saturday is medical appts only. I got called middle of week the week I was scheduled for glaucoma testing, asking me if I could come in during the week. I said no, she said let me call you back. I never got a call back and was under the impression my appt was canceled bc Dr wouldn't be there. Day of appt I received calls and texts stating I missed an appt. I called following monday to explain situation, same girl, acting oblivious to what I was saying and told me I'd have to wait for Saturday schedule to open. I called back for weeks, then months and was constantly told the schedule wasn't open. They started calling me asking me if I wanted to schedule so I did. I was called back more then 5 times in 1 week about my appt, 1 time girl said I wasn't allowed Saturday appts bc I canceled too many times when I never canceled 1. Another time she called bc she was trying to run reg vision insurance under a strangers name I had no relation too. This office accepts medicaid for routine vision for kids and medical for adults, if you're an adult and are going for medical only, they try to force routine vision on you. Even when you tell them you can't afford it. They still force and push the issue. I have reduced blood flow to my eyes, glasses will not fix my damaged vessels. I'm also legally blind without corrective lenses, however, when I tell you I'm not there for that. Stop pushing the issue. I did glaucoma testing, technician was rude, I heard the beeps but she said I wasn't clicking remote, just so they could purposely have me come in again and double bill my insurance. I called during week bc eye drops Dr called in weren't approved and PA was denied, the same girl was trying to get to come in for an unnecessary visit( I was there weekend before) just for eye drops? Said she would send a msg and have Dr contact me to get another drop called in. I've yet to receive a call. Idk who this girl is but she needs to be fired. She's the same one everytime and I get no help whatsoever. The eye drops my insurance denied, and PA was denied, was $750. Nobody can afford that! If you need a dr that cares about patients and not how much money they can get from you or your insurance, please pick a different office!

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McMillian Eye Care - optometrists - Updated July 2026

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