FedEx as a whole sucks. I USED to be an avid FedEx customer, highly recommending FedEx to all. Never. Again. I shipped a surprise package from Boston to a friend of mine there in McMinnville, as I was on vacation and just saw something that I thought they would love. It being a surprise, I don't want to notify the recipient of its impending arrival. He is incapable physically of going to a pick up station to retrieve it at all whatsoever, hence why I used FedEx to begin with. The driver sent to take it out has subpar driving skills, and because she had previously gotten stuck twice on his road, decided to forgo delivering the package and have it held at a pick up station. That totally negates the reason I used them to begin with. I got no notification about this at all. I called Wednesday to find out what was going on and was told it was being held for an unknown reason. I was supposed to receive a call back within two hours and that call never came. I called back yesterday and got the only person with a brain so far, Carolyn, and she was so helpful and informed me of the true reason it wasn't delivered. She transferred me to the station house to speak with one of their managers, Josh. He was so not helpful and was rather rude, but what else can you expect from a yankee. Anyway, I was supposed to yet again get a call back that never came. I tried calling today, and the first representative I spoke to was unprofessional and just stupid. He lied and said he was transferring me to the station ID I provided, and left me on hold for 15 minutes, transferring me to another department involving scheduling a delivery. That guy was at least nice, but still dumb. He said the phone number for the station house had been disconnected. I asked to speak to Carolyn or at least someone in that department. That's when I got Samantha and that's when it went to h*ll in a hand basket. She was rude, snappy, unprofessional, uncaring and just thought the entire situation was funny. She told me to expect a call back because the station house was closed until 9am PST. I asked why I should believe that I would actually get a call back considering the last two days, and she became extremely hostile. It was a legitimate question since I'm still waiting for the call back from WEDNESDAY. If I were holding my breath, I'd be dead. So I told her no, that was unacceptable and she said that's how it is and to deal with it, so I told her thanks for being rude and making this entire situation even more sh***y than before and to have the same kind of day they've given me. Then she got even more rude, so I told her to **** off. This is ridiculous. I even asked if they could ship it back to me so I could just send it UPS, because the boys (and girls!) in brown know how to actually drive the big trucks, and that I wanted a refund for the $9.75 I spent "shipping" this thing. The reps today, laughed and said no. So my only assumption is that my package has been stolen for the property/gifts inside that were solely intended for the recipient. That's the only reason they would be refusing to cooperate.
**side note: this is supposedly the station holding said package for me, that's why I'm reviewing it under your location.** read more
