They couldn't spare a piece of tape for the top of my box. Made me go back home and get a tiny…read morepiece of tape so they could put a label on it. Absolute waste of time.

I would do one star if I could, walked in and asked about a missing package and the lady was…read moreabsolutely awful and definitely needs to get fired immediately her behavior was disgusting. and she wouldn't even attempt to look for my mail or answer my question.

I have had a mailbox here for almost 6 years I think... this staff is amazing so helpful-I get lots…read moreof packages because I am disabled and so I order many things online and they are so accommodating and help me so much! These people work very, very hard and do such a great job! I just realized I hadn't maybe reviewed them yet so I wanted to do that. Thank you to the team. I am so happy I don't have to go anywhere else! It's always fun to go in and pick up my mail because it's like saying hello to my friends!! great job and I'm so happy for your growth over the last several years and I would expect it to continue. Great service is the first step and accuracy and helpful people and happy staff is the way to do it!

Always helpful and professional. The team at the Mail Room always provide wonderful customer…read moreservice - we've been clients for years and I am glad they provide such a great service for Newberg. This ranges from notarization services to mail services to packaging up large shipments.

Great all the time because of extraordinary service from the general service and counter clerks in…read moreparticular.

Most the employees are nice, but their employee Carlton is overall rude, will automatically charge…read moreyou the maximum price he can for shipping without offering options, and often reeks of poor hygene. For a better experience just post your packages from the Newberg post office.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

This would be a 2 star review as our items got mixed up and shipped to the wrong locations, BUT I…read morewill say when we called to complain, they were very nice, apologetic and refunded the shipped charges == 3 starts. Thank you! We shipped large items that were quite expensive to ship. We knew that, even though it was expensive we still had to ship the items. Savanah was very nice and helpful as well as the owner / manager? We would give them another try as they made things right for us. They also have a nice store inside.

This place is incredibly over priced. I wanted to send a package to Canada approximately 5x8, less…read morethan a pound, and they wanted $46. I went to the mailroom down the street and they sent it for $2. Don't even bother here. *UPDATE* While I appreciate the response, the issue isn't about "unexpected costs" or "high-quality materials." My package was already packed and ready to go. I only needed it shipped. UPS quoted me $46 for a small, under-a-pound envelope going to Canada. The mailroom down the street sent it for $2 with no issues. I understand overhead and labor costs exist, but this is more than a slight difference. it's a 2,200% markup. That's not just "pricing based on quality," that's simply not competitive. I won't be returning, and I want others to be aware so they can compare prices before paying.

Can't express enough gratitude towards Frank and the service he offers. From initial contact to…read morereceiving my mailers.... Frank was approachable, flexible, worked with a designer and 100% professional! Truly appreciative of all his efforts!

I used Eagle Mailing to direct mail my postcard promotion to a custom list of 800 art directors…read more Frank Roe answered all my questions and made the whole process painless with great service and impeccable customer support from beginning to end. The cost was more than reasonable, and I'd recommend them to anyone in the Willamette Valley.

Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.

Waited in line. Says opens at 830am. Gates closed 15 minutes later. Still nobody. Others waiting…read morein cold too.

Clean store, useful services (including document shredding), and the staff is always friendly.read more

If I could give zero stars....This store staff and management are beyond unprofessional and treat…read morethe very customers who consistently support their business with disrespect. I have shipped packages here daily for over two years I've never had a real problem to complain about until a couple of weeks ago. An employee treated me extremely unprofessionally and was unnecessarily rude and contemptuous, almost like they were already angry and spiteful when I walked up. Soon after I returned to ship another package, hoping to resolve/be heard about my experience. I asked to speak to the store manager and if there was a private place where we could speak-trying to avoid having this conversation out in the open . She walked me over to the side right next to everyone in line doing their orders. When I tried to explain what happened with the employee the week before she snapped at me almost immediately, and said, "I do not care about your complaint," and walked away mid-sentence. Not only was I shocked I was appalled. I approached her with discretion and a desire to be heard for what and how the employee had treated me and her answer was literally I. DO. NOT. CARE! Like I said, I've been coming in the store for two years daily sometimes multiple times a day never had an issue but the very first time I have an issue this is how it's handled? The experience with the manager was worse than the experience with the employee but quite frankly very similar. I can't tell you how awful this has been. Even though I will have to drive a little farther away, I will 100% not return to this business. I will use FedEx down the street. I calculate I have spent anywhere from $200 to $800 a week, nearly $26,000 a year shipping at this store for my business. I would say I have been a loyal customer. Apparently that means absolutely nothing--- ok.

We so appreciate the professional services of Remnant Logistics. Greg and Autumn are lovely people,…read morewho deliver our mail and packages reliably and with care. They are always cheerful, friendly and competent, which makes for great relationships. We sincerely thank them for their wonderful service. Joann and Craig DeMott

From the owner: Remnant Consulting was established by Entrepreneur and CEO, Greg Romero, who identified a need for…read morebetter shipping logistics options on the Oregon Coast. Relocating from San Diego, California in 2017 he brought 20 years of specialized experience in business operations, technology and logistics. Greg and his top quality team have spent the past seven years supporting multiple US Post Office distribution centers ranging from Tillamook County to Coos County. Greg built a team and system that successfully navigated through the global COVID-19 pandemic and is now scaling out to provide critical services to local communities. We understand that delivery for your business is critical. So let us deliver for you.