At 7:00 p.m. on July 23, while under a heat advisory, our air conditioner stopped working . We…read morecalled Mr. Horton and two hours later our unit was back up and keeping us cool. Mr. Horton is dedicated, professional and highly skilled. He cares for his customers and will drop everything at all hours in order to provide exceptional service. Thank you , Mr. Horton!

We arrived at our house in Biloxi on September 6th to find that our A/C was not working. It was 95…read moredegrees in the house and the windows do not open. I'll make this short and sweet. We had insurance and the insurance company assigned Horton to us. By the following Friday, we still did not have the A/C fixed. I finally called my son about what was happening and he made a suggestion on something to check. Sure enough, that is what it was. I called another A/C company and they came right out and fixed it in about 45 minutes. There is so much more that transpired during the week, but that would require a lot more time and space than I have.

Quality of service is impeccable; servicemen are extremely competent and knowledgeable; and great…read morevalue for the money.

Stay away from this company. Had them install system for new build. The system was poorly designed…read more Hot spots in some room and others freeze or burn you out. The technicians seem to be competent but if you are looking for a new system they do not know what they are doing and you will be dissappointed. Also, i have complained several times and requested call back from Tillmans in reference to the problems and have not recieved any call back. At this point i am pretty sure i won't be getting any.

Benfatti came out within 3 hours of calling. My unit was from 1999 so I needed a new unit inside…read moreand outside and new duct work. The workers Shaun and Noah were very professional and knowledgeable and pleasant to work with. They installed my new AC in two days. It was 95 degrees outside so you can imagine how hot the attic was. We upgraded our unit and got a top of the line Trane. When we got back home it was already cool and everything was cleaned up. They answered all of our questions on how to operate the new AC. We have a10 year warranty and will be using Benfatti for our yearly maintenance. I would highly recommend Benfatti AC for your needs.

BENFATTI'S has proven to be the absolute BEST in quality of service, maintaining communication,…read moremaintenance, and superb customer service. I called and spoke to Niki at 9:30 a. m. regarding a lack of cool air coming from the unit in my home. I was blown away when she not only CREATED an appointment for me, but she made it happen before 1!!! THE SAME DAY!!!! She is so down to Earth, knowledgeable and flexible. Because of this lovely person, I was calm and cool by 4 p. m.! She is amazing and deserves recognition and a nice, fat raise! Now a few words about Matthew. He had been to my house before and impressed us so much... He is personal. He gets right to work, but he established a friendly rapport with us while he did his work. He took the time to slowly explain to me exactly what was happening and the plan to correct the issues. Even took time to call my husband and let him know! He was quick but careful, efficient and thorough. He even put shoe covers on before entering my home! If I could, I would give Benfatti A/C a 20 star rating. I'm so fortunate to have such a wonderful business and group of people, making sure that I stay cool and comfortable or warm and toasty! Thank you again Niki and Matthew!!! Don't waste time scrolling online to find an A/C company to service your home. Call Niki at Benfatti... You WON'T REGRET IT!!

Need drier duct cleaned searched the web to find Howard services listed at the top called phone…read morenumber and the first impression ruined it for me the BUSINESS phone was answered as if she was at home "hello" i answered is this Howard services she said yes I said ok you have a good day goodby. She's probably thinking what's wrong with that guy or maybe she doesn't feel any type of way but as a business man myself here's the way to answer the phone when your at a place of business. Howard services how can I help you!

From the owner: Howard Services is a full service residential and commercial heating and air conditioning…read morecontractor serving Mobile and Baldwin Counties since 1962. As a Factory Authorized Bryant Dealer, we offer top line HVAC products plus water heaters and generators. Our NATE certified technicians are professionally trained to service all brands and models of heating and cooling systems. We strive to complete all services with quality, in a timely and cost efficient manner. Products Offered Include: Air Conditioners, Heat Pumps, Fan Coils, Gas Furnaces, Boilers, Packaged Units, Hybrid Heat, Geothermal, Duct Free Systems, Thermostats, Zoning Controls, Air Cleaners, Dehumidifiers, Ventilators, UV Lights, Garage Heaters, Carbon Monoxide Detectors, Water Heaters, Standby Power Generators. Services Offered Include: New Installation, Upgrade or Replacement, Emergency Service Repair, Preventative Maintenance, Service Agreements, Extended Warranties, Indoor Air Quality Specialists, Sheet Metal Fabrication, Duct Cleaning, Duct Sealing, Commercial Services.

Had Total AC and Heating install 2 19 seer units…read more Original Price for 2 units  parts and labor was $27,000 (original signed contract attached) Approximately 9/2019 Motorized dampers were not working properly.  I called Dennis, he came out said was working fine. Approximately 3 or 4 most later, I still felt they were not working.  Again called him out and he said was working fine.  He also serviced both outdoor units at this time. Approximately May/June 2020, entire downstairs unit had to be replaced.  No reason for failure given but unit was replaced.  Still dampers were not working properly.  Master bedroom, where dampers were installed, stayed in low 60's while rest of house was above 70. April 2021, called Southern HVAC to come check system Because the system seemed to be  installed improperly, Southern HVAC made a call to the manufacture "Comfort Maker" (Richard East) as well as the local distributor, "Acme Refrigeration" (Dallas) to make sure they looked at the system before he performed any work. Both the manufacturers rep as well as the regional manager for Acme came out to my house with the owner of Southern HVAC.  This is what they agreed on: Richard East (Comfort Maker) remembers having to walk Total A/C Heat through the entire installation process including wiring schematics and thermostat installation.  He didn't have any idea of how to install system to begin with. Both units are supposed to have a certain "coated" wire to prevent any outside interference with the communication from the unit to the condenser.  That was not done Both units were improperly installed with "80% furnace" and should have installed 96% furnace" Undersized return air downstairs and no return air in master bedroom Whole home dehumidifier needed Unit on 2nd and 3rd story is a 4 ton.  Based on sq footage and being a "foam insulated" home,  there should have had no more than 2 tons of a/c installed. Due to the oversizing of the unit, it is not functioning as it should and there is enough moisture that mildew and mold is starting to form around ac vents and on ceiling in several places.  This is where my children sleep! All 3 recommend uninstalling current 4 ton unit and installing 2 ton. 1st story system,   I elected to have the following work completed by Southern HVAC: Install new 12" zone damper and pressure box for master suite Extended bypass Extend duct work from master bath and master closet Total $2125.00 I did not elect to add the return air at this time. As you will see on the original contract , I am  supposed to have a 20 year warranty on the heat exchangers and a 10 year "no hassle"  warranty on the condensers. While speaking with the Manufacturers representative, Southern HVAC was told that Total Ac did not file the required paperwork in time so the warranty was nullified. 2nd story system needs to be removed and  replaced.  I have attached a bid from Southern HVAC to complete the work for a total of $15,699.53 On 5/6/21 I called Southern HVAC again with an error on the downstairs system and upstairs was not cooling at all. Damper needed "reprogramming"  and upstairs unit was low on freon!  No leak was found Both units serviced and while outside condensers being serviced, Souther HVAC notice that a protective film that was supposed to coat the condensers and help them run efficiently had been "removed" by using the wrong chemical to clean previously. The units were only serviced one other time and that was by Total AC the prior year.  It was determined that the chemical they used to clean units damaged them and thats not repairable. Total bill this time was $563.50 Stay away from this guy. He doesn't know what he is doing and is a slob.

one thing i have to say about this company is stay away people. They are highly unproffesional…read more Every appointment I have made with these people has never been kept. Especially my last encounter with them. We made an appointment with them to come a week ago today to clean my condenser on my central air unit. They were suppose to be at our home at four. at about five we called them and they said they had an emergency and would be headed to our home in ten minutes. seven o clock comes around and still noone. we call them and they promised Saturday they would be here at ten. again no one and we call and call and later tell us by five they will be here. Again no call no show and at seven we get a hold of them and they promise Sunday morning they would be here at nine. I was called in for overtime but had to leave early to meet them at my house and guess what? NO CALL NO SHOW again for Sunday. Now i am out $150 in pay. Monday also nothing. I call the owner Denis Ard on Tuesday and explain what has been going on. He said he would look into it and call me back. Guess what two days later i had to call him. He promised me then that he himself would come and do the cleaning That day. Guess what? NO CALL NO SHOW. After all my lost time and money you think they would save a customer by coming and doing the cleaning free of charge for their unproffesionalism but they were not willing to compensate me for any of my time or lost of money so i bid them farewell. please dont put yourself where i was and look elsewhere.

Just shopping around but the ladies in the office have been very helpful when trying to choose…read morefrom options presented. Ms Lena was very helpful . I would like to recommend this place for courteous and professional help.