I used Newton bracewell for my husband's cremation in 2009. At that time I requested a handprint…read morescan to have a piece of jewelry made by a company called Thumbies. I have worn it ever since. My mother died on June the 2nd and since they took such good care of my husband I had her sent to Newton bracewell for cremation and ask them to do a hand scan so that I could have the same jewelry made. I was informed by Raphael that they no longer do a hand scan only a thumb and then the company will enlarge the thumbprint into a handprint. I didn't think that was true but I believed him just the same. When I went to order my piece of jewelry I was informed by the company that they needed a hand scan if I wanted a handprint. I called Newton bracewell and was informed by Dane that they no longer do hand scans because it is too time-consuming and difficult and they don't turn out perfectly. This is not the information I was given and Raphael actually lied to me. He didn't tell Dane that I wanted a handprint he didn't give me the option for a handprint even if it didn't turn out perfectly I would have rather had a handprint than just a thumbprint. Although Dane expressed great sympathy for the mix-up I was devastated at being lied to number one and number two not having the piece of jewelry with her handprint on it to remember her by. There is no way for a do-over once they are cremated. It is finished and there's no going back. I cannot say how disappointed or sad or angry I am at not having that handprint to hold and remember my mother by. If you do consider using Newton brace well as your funeral home and you want a handprint to remember your loved one by I suggest you not let Rafael assist you and go straight to Dane and insist on having them try to do the hand scan. I would much rather have had a imperfect handprint then the nothing I have now.

The director was fresh out the proverbial womb. Spoke to my mom, brother and I in a very…read moreunprofessional manner. We requested Thumbies of my father, and I trusted that he would put it in the order. We've never done this before, we expected to have our hands held and absolutely babied throught the process because we are grieving. We are sad, angry, frustrated, and tired with just the fact my dad is dead, but to have THE Robert Bracewell tell my mom that the file for his thumbprint was corrupt and couldn't get the Thumbie for another couple weeks is downright abhorrent. It was the director first, but to have the owner double down on a blatant lie was too much. It was never on the receipt. The director did not put it on the order list, did not double or triple check DESPITE HEARING ALL THREE OF US SAY WE WANTED IT. I watched him write it down. Then he comes in with a fucking portable card reader and STANDS in front of my mom with it in her face, and said "your total will be XXX.XX today." That was my last lifeline to feel like my dad wasn't completely gone and I was lied to. Lies, liars, and cut corners. You should be fucking ashamed of yourselves for how you run this busimess. You will NEVER touch one of my family members again. Due to Yelp policy, I cannot delete the review on Chico's location. This all happened here at the Paradise location however; Bob still owns both of them.

When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.

Unfortunately we had a recent unexpected death in the family and had the daunting task of selecting…read morea funeral home to handle everything. We were in touch with the funeral director Brian from the beginning until today when we finalized all arrangements. He kept in contact with us updating us along the way with each step and was quick to provide answers to questions as we were navigating our loss and were unsure of certain processes. They were very upfront with pricing and options along the way and had catalogs to select urns, caskets and cremation jewelry. If you visit the funeral home you can see some of the options in person. I understand since COVID that they also adjusted options for finalizing your loved one's services and burial via online form completion and selections which could save a trip or two to the funeral home especially for people who are out of the area or mobility challenged. We opted to do most items in person and visited the funeral home that is located in Old Roseville. It was easy to locate and parking is available onsite. They also have a chapel for services if a family would like to hold them there. Overall our experience was smooth and easy to navigate. Despite it being one of the hardest things we have had to do in life, we felt at ease knowing things were being taken care of. We would like to thank Brian and Cochrane and Wagemann for a smooth journey and care of our loved one.

When you're faced with a sudden, unexpected death, shopping around for a funeral home is not really…read morean option. We chose Cochrane & Wageman because they had 5 stars. But, we did not have the same 5 star experience as others may have had. Brian was nice & answered our questions as we could think of them. In this situation, who knows what to ask?!? You're in shock. You're mourning a huge loss in your life. Our loss was our daughter. Cochrane & Wageman is much smaller than any funeral home I've ever been in for grandparents, parents, etc. During the service, Doug Wageman commented that they'd never had such a large turn out before...ever...not even for Congressman. Before the service Doug & I spoke by cell phone so that he could get a sense of Melissa's short life on this earth. Her likes, hobbies, friends, family, etc. During the service, Doug, called her "Melinda" twice!!! (He did catch himself the second time). Can you imagine the shock of our sweet Melissa being referred to by a different name during her memorial service?!? By a seasoned "professional"? I was heart-broken & still can't believe that I didn't correct him right then & there. The shock was too deep I believe. How the heck does that happen?!? Once, it's a mistake & you apologize. But twice?!? Another issue that was brought up by several people was the lack of a designated attendant by a C & W employee as people arrived & to answer any questions. We had a couple people in wheelchairs & we had to go find somebody, in offices, to find out where they could safely position their chairs, as not to block entrances for fire safety, etc. I asked for a lock of my daughter's hair & was told by Brian that they would cut her ponytail off at the holder. I told them no. My girl was not going into her heavenly home without her ponytail! I only want a lock. Sounds ridiculous to some, I'm sure. But we all grieve differently. On the online memorial wall, people left messages & could purchase a tree to be planted in Melissa's name. When I asked where the trees would be planted, I was told that the trees would be planted in Paradise, CA. I wanted to confirm this a couple weeks later I was told that they never told me that. Ok, I'm in mourning, but I know what I heard. We were so excited to hear that our girl's tree would be in Paradise. A local devastation that she would be helping to rebuild. I believe that was told to me by Doug Wageman. In the end, the employees, which are very few, were somber & polite but I wouldn't recommend them. Getting our daughter's name wrong was a definite deal breaker.