They ruined my Louis Vuitton dress after they said they totally could do it. After 3 attempts they kept the dress and nobody including the owner Frank will not address this. Police report done and legality will be taken asap. Will never bring anything to them. The customer service is non existent. Never do business with this establishment unless you want your clothes ruined. My one and only speciality dress will never be worn again. read more

This is my second attempt at using this cleaners and I now know that either the elderly female who I think is named Maria (due to the fact that her name badge was the only one not being worn and it was sitting on the counter)who works there either doesn't like me in particular or, she is simply just a very smart mouthed and rude person. When I dropped of my dry cleaning on Thursday July 9th, I spoke with an entirely different much younger woman who was very nice and polite. I told her that one of my shirts had two loose buttons and she said they could handle that for me. I asked her if I could pick my clothes up on Saturday and she told me that I could actually pick them up on Friday after 5. Wow! Things must be getting better organized at this joint! Right? Wrong. I received the attached text message on Friday. Today being Saturday, I went to pick up my clothes and the shirt that needed the buttons tightened was not cleaned nor repaired. I was discussing with the person I left my clothes with and then Maria inserted herself into the conversation and said "it's not going to be ready till Tuesday." I told her that I got a text and she said it didn't matter, and as she walked my shirt over to a man, who just like Maria, wasn't wearing a mask , began to discuss in Español, that I was "trying" to "say" that my shirt was supposed to be ready. I speak Spanish by the way. I then told them both that it didn't matter because I won't be using them any longer and unclipped the tag from my still unlaundered shirt. Meanwhile I had to wait while a very sweet young lady had to count several bottles of change from the register. Maria didn't want this opportunity to say something smart to pass her by. She went back over to her chair, sat down and said "they wouldn't have told you that." What a bad representative of such a well known company. As a retired small business owner, I'm just embarrassed for the McNatts. I'm going to have to take my business to a less convenient McNatts. I don't have a problem with the quality of the cleaning because it was top notch. I'm paying for my entire experience when I visit a service based business. I want to be treated with kindness, respect and professionalism. Here's the crux of it; if you have to go to this location, just make sure that Maria isn't there or, that you don't care about how you are treated as a customer. read more

McNatt's Cleaners - A message from the dry cleaner from 07/10/2020 - Dry Cleaning Near Me - Tampa, Florida

My husband dropped off and picked up some items for us. The items were for a vacation coming up and I've never been so disappointed in a dry cleaners before. $8 for each pair of shorts and they don't look like they were touched. One pair has a hem that is stitched on the sides and the rest was just hanging unpressed. Will not be coming back to this dry cleaners. I am not even sure what exactly I paid for! 6 items, almost $60.... I think not! read more

TERRIBLE! I took my silk wedding dress to be cleaned here they ruined it. I very clearly explained to the associate that my dress had to be SPOT CLEANED & WET CLEANED it could NOT be dry cleaned. After I dropped my dress off the associate called me on a Friday and left a voicemail saying that they would need me to sign a release form so that if the dress was damaged I could not hold McNatt's responsible. I was out of town and decided I no longer felt comfortable having my dress cleaned by McNatt's. When I went in on Monday to pick up the dress and take it elsewhere the associate informed me that she decided to send the dress to be cleaned without my consent. I got the dress back and not only was it cleaned without my consent but the WHOLE DRESS WAS DRY CLEANED which was against my request. My white silk wedding dress is not chalky feeling and tinged yellow/tan. The owner refuses to take my calls or respond to any messages I have left of sent. Frank has also stopped responding to any correspondence even though he is the employee responsible for handling these situtations. It has been two months since I had my dress cleaned and NO RESOLUTION. Unacceptable business practices and terrible customer service. Disappointing is an understatement. YOUR COMPANY MADE A MISTAKE - DO RIGHT BY YOUR CUSOTMERS MCNATTS! read more

This location has upgraded their customer service by hiring the nicest man. Politeness goes a long way. Prices have increased, but appreciate the care always given to my clothing. read more

I dropped off 7 pairs of slacks, a vest, and a shirt at the Gandy location on Monday morning at 7a.m. According to their same day drop off guidelines this set me up for same-day pickup after 5pm. So I should have been able to pick up my items on Monday. I also identified 2 two stains on my clothes, which they proceeded to charge me extra for, to attempt to remove the stains. I was stuck at work late Monday night and was unable to retrieve my clothes, however stopped by the cleaners this afternoon after work. The first problem was that not all of my items were ready for pickup. The girls working the front told me that my shirt was on a truck that was scheduled for delivery after 5pm. As I dropped off the items for same day pickup on Monday, all of my items should have been ready for pickup at any point today, as they should've ALL been back by 5 o'clock Monday. Moreover, their system showed that the other 8 items, which were physically located at the store already, were on the same truck as my shirt. When I asked how we could figure out where my shirt was, I was told that we pretty much just had to wait. That's a single point of failure, relying on a computer system we already identified as being incorrect. The second issue was that the stain on my vest hadn't even been touched. When I identified the fact that the stain was still on my vest, the girl at the front said, "That's weird. They usually put a yellow sticker on the item if they are unable to remove the stain. They must've not even touched it." At that point I asked her if she was going to do anything about it and she said that she couldn't and she didn't have the authority. That brings us to the third issue. I asked her to call someone who could make the decision to reimburse me for the stain treatment I asked for, that didn't occur, which she herself had said. When talking to the manager she told me that the item was pretreated and they did what they were supposed to. They 100% did NOT pretreat the stain or attempt to remove the stain, and I was able to determine that based off of how my shirt stains looked after it was dropped off. The stains on my shirt were dramatically reduced, and you could tell that an attempt was made. It's probably the reason my shirt was separated from the rest of the items. My best was not treated at all and I'm assessing that if it had been, it would've been with the shirt that was returned today and would've shown some semblance of an attempt to remove the stain. Do not give any of your money to this business as they are mismanaged and provide extremely poor customer service. Their tracking system is faulty and they lie to their customers. read more

The "manager" on duty at the store on Gandy is rude and aggressive. I have never experienced such poor customer service in my life. I am never going back. read more

I've seen this dry-cleaning chain around town before, but never really used their services until this past weekend. I happened to be in this side of town while running errands so I figured I'd give this place a try. I had a pretty decent experience at this location when I had to dryclean a nice cotton material garment. They have a driveway service so you don't have to really leave your car to drop off or pick up. The prices appeared to be approximately the same as most other dry cleaners for the type of service/garment I had cleaned. The dress I brought over was relatively complicated in the way the fabric fell. There are challenging angles and folds that are very specific and they followed those well with their steam press. I was quite pleased with the results. This place is pretty popular where it is located. Though there are many dry cleaning companies all around the Tampa Bay area, I would definitely give them a return visit based on my experience. read more

Called this location, asked if they cleaned rugs, got the price on 8x10, drove it up there THEN they told me it had to be dropped off at the Florida Ave location. read more

Dropped off my items and they came back nicely and wrinkle free. The Mexican Manager there as well was so funny. Great experience

McNatt's Cleaners when my clothes are dropped off Saturday and you PROMOTE same day pickup for after 5pm on Monday but the plant decides to hold my items the day before I fly out at 6am without calling me to let me know and now it's 6:30pm. Shame shame shame and to top it off you want to make me drive to your plant to pick them up 40 minutes away and NOT guarantee someone can stay 10 minutes afterwards to meet me and then still CHARGE me for half my order, such terrible service. I'll have 4 days in a hotel room bored to post my complaints on every social media outlet possible....after I go shopping for new clothes. Never again will I use your services. Mcnatt's Cleaners & Laundry Mcnatts Cleaners 24Mcnatt's Cleaners & LaundryMcnatt's Cleaners & Laundry read more

I have contemplated many years about writing a review about McNatt's at 3102 S Macdill Ave Tampa FL . If I could give a negative 1000 stars, I would. Being that they are a neighborhood dry cleaner, I wondered how many local residents have had bad experiences with them, but never wrote about it? I'll stop being irresponsible and let the public knows about my experience with McNatt's. The incident with McNatt's was many years ago when they RUINED my husband's leather jacket, did not take accountability, blamed the third party company that they sent the jacket to dry clean, NEVER offered to replace the jacket they ruined, and TRIED to charge my credit card the $80 dry cleaning fee. Neither the owner, nor the manager ever returned my calls. After 6 weeks of going to the dry cleaner on a day that I was told that the manager was working, I gave up trying to work with them. In the process, we worked with our credit card company to dispute the dry cleaning charge. I understand this is a big dry cleaning company and they feel that they can treat a customer however they want. The public should be aware that they are an unethical company with no respect for their customer. We did speak to our lawyer, but the cost and the time to pursue a case with McNatt's outweight the cost of the leather jacket. Be aware of this company. read more

Wanted to let everyone know that McNatt Clearner's on Gandy does a great job. Whenever I take my dry cleaning there Deb and Barb are always friendly, conscientious, and extremely hard working. Always answers my questions and very expeditious.......McNatt's is lucky to have 2 employees like them. read more

I will never understand dry cleaning policies and customer service. Like most dry cleaners, McNatts has an in-by-9-out-by-5 policy, but they seem pretty lax on that out-by-5 part. Sometimes the clothes just don't show up that day, and despite the delivery time promise, they have a very "C'est la vie" attitude about that failure. Several times I've had clothes not come back when promised. Most recently, I had all but one shirt come back in an order. They provide no warning that the full order wasn't going to be there, so when I rush to make the pickup window (after 5:00 but before they close at 7:00) I'm told I'll have to come back again tomorrow. They're very sorry about that, but no worries because they won't charge me for the item that didn't arrive. Except what they mean is that they won't charge me UNTIL the item arrives, and then I can pay full price. No accommodation for their failure to return the product on time. No discount or coupon for making multiple trips to their store. I'll be finding another dry cleaner with better service in the future, even if it's out of my way or costs more. read more

Waste of time and money. I had to sign some release for a shirt that had extra stitching and it came back torn. They offered to replace it, but for what they can find the price for. Unreal. The ladies that work in this office must have terrible home lives or are just miserable people. Don't even look at you or say thank you. They just want you out. Huge attitudes!! They are way more expensive than any other place around and I mean ANY place around. Just check for yourself. read more