1 star Very disappointing experience. I paid $100 to hold a consultation and spent nearly an hour with Dr. Castillo, who verbally told me treatments would be around $500. I never received a treatment plan until I called twice. When I finally got it, it didn't clearly state the treatment, and I had to call again just to understand what was being done and the cost. The actual price? About $1,210 per treatment--not $500. Then I was told it's an additional 20% if I want Dr. Castillo to perform the procedure. Otherwise, a nurse does it. This was never explained upfront. That 20% "physician fee" is buried in fine print, while less important charges are clearly highlighted. When I asked for my $100 back, they refused and told me I could use it toward a product. After this experience, I have no interest in anything they offer. They kept my $100 despite unclear pricing, poor communication, and misleading expectations read more

First I will say that the staff is friendly and the facilities are nice. But... 1) Not the results that were expected as compared to what was conveyed w/ Botox over the eyes. 2) I received a rough estimate ($700) over the phone for a treatment, which vastly differed from reality ($2,100). This was blamed on the person that took the call for an appointment. She apparently was not the right person to provide the pricing. 3) I moved ahead with the treatment that I outlined in #2 as it was conveyed that the results would be great and would last a few years. At my follow-up appointment it was conveyed that the results would last a few months, sometimes up to a year. 4) At follow-up appointment I expected a touch-up as was conveyed in the appointment reminder. No touch-up was performed. Apparently there was an error with their new software platform that conveyed the is. In summary, ~$2,200 spent. In hindsight I wish I hadn't trusted the sales pitches especially after all of the communication snafus. read more

I trust Dr. Andy completely. He is personable, knowledgeable, and skilled. He answers questions honestly and thoroughly. The results from his expertly applied fillers was outstanding and long lasting! His office staff are the best! Consistently very friendly, helpful and very accommodating. I would recommend this practice to anyone. The costs are consistent with local norms. read more

Bad Business When you book a consultation, they tell you they will charge your credit card $100 in case you are a no-show at your appointment. In fact, their website also says that: "A $100 fee will be implemented for any NOSHOW appointment." https://mdlaserstudio.com/procedure-fee-contract What they don't tell you is that if you do show up at your appointment and decide not to pursue any services or products, they will not reimburse you your $100. Of course, they never said that when I booked my appointment. I had to open a dispute with AMEX to get my money back. That's just bad business. read more

M.D. Laser Studio - Hair Removal Near Me - Mooresville, North Carolina

I am extremely disappointed with this MD Laser I spent over $2000. on procedures. Had to cancel appointment for this coming Monday due to a doctor appointment for my husband who is dealing with late stage DEMENTIA, they are charging me $250. for cancelling. I would not wish this disease on my worst enemy but his health come first not a cosmetic procedure. They have no empathy, shame on them. Never will use them again. read more

Love it! Dr. Andy starts with a thorough consultation. The photos the staff take along with the computer technology he uses allow you to see in advance what the different treatments can accomplish. Dr. Andy is a good listener and will address your priorities meanwhile offering his extensive expertise while never being pushy. He is very present and hands-on. Staff is professional and kind and facility itself is beautiful. I couldn't image going anywhere else! read more

Highly recommend MD laser for any cosmetic treatments! First of all the staff is so friendly and welcoming, they make you feel very comfortable during each "procedure" I personally have gotten laser hair removal and Botox injections, both of which I've had amazing results. I'm also in my 20s therefore they are welcoming to all ages. I recommend this place to all my close friends and family. It's worth every penny, especially laser hair removal if you struggle with stubborn hair growth! read more

Lacks bedside manners and loose talks. I have been there twice. I got the treatment the first time but did not like the experience with Dr. Andy. I don't like loose talk about other doctors but that is what he seemed to be doing to get talking with his patient while in the treatment. I gave it another shot after 2 years due convenience of its location but it was the same stuff. read more

I've had a great experience for every visit. I appreciate their promptness, and professionalism while also making me feel comfortable. Not to mention the care that they take during any procedure that I've had. Dr. Andy and his staff are wonderful and I highly recommend! read more

Wonderful Dr.and team. Everyone from the office staff to nurses to Dr. Andy make you feel welcome and give great care . Very careful with safety protocols amid COVID. I always feel protected and supported, whatever the appointment type. I highly recommend giving this local business, your business if you need anything from custom facials to injectable and laser treatments. read more

I put a substantial portion as a deposit for a procedure here to reserve a spot a month later. When I got notice of an operation to be done for my child who has been in pain for months I called to reschedule - not cancel mind you. I explained the circumstances. Basically it was to choose between my sons operation or a facial procedure. So, because of this I lose over a $2k with making another deposit for rescheduling. They reschedule for Covid but not for a hospital operation ? With it being a locally owned business you think there would be a little more care for the clients well being. I hope no one has to experience an unforeseen issue while waiting for their procedure. I'm sure it's rare for something to happen as in my circumstance but, again, it's a health issue that has to be taken care of over a facial procedure. The business did not handle the situation in a manner that takes care of the client. It's a little troubling. Again, this was not something that was anticipated and I understand a businesses cancelation policy but if they claim that Covid wouldn't have been an issue then why can't the same be held for a hospital procedure that is out of one's control and for someone's health? They are one in the same. read more