I have a long history with MD Pain, starting in 2013 after an accident when I started seeing Dr. Kevin Smith. The doctors are amazing and are the reason I stayed as long as I did. However, the consistent difficulty dealing with the front office staff became increasingly frustrating to deal with so I left. I returned in 2022 after being told things had changed. Dr. Merkow was helpful, extremely knowledgeable and understanding of my unique medical situation. However, the management (specifically Office Manager Dava Thomas and recently new manager Daniel Li) maintain a toxic environment where administrators override medical needs. After four years as a consistent monthly patient with no major issues, I received a sudden "probationary letter" in February 2026. This was never discussed with me face-to-face at my monthly appointments or by my provider whom I see monthly and understands my unique health challenges. When I asked for clarification, I was publicly interrogated and scolded by Daniel Li regarding my attendance and private medical matters in a humiliating, dehumanizing way. Following Mr. Li's behavior, I emailed Dava Thomas. My concerns were met with excuses, and despite not breaking a single probationary condition, I was abruptly discharged via email for "attendance patterns." In her letter, she claimed my missed appointments were "not related to my medical condition," despite not being qualified to make that determination and never inquiring about my specific disabilities or reviewing the accommodations I requested. She essentially made a medical determination with zero qualification or documentation to back it up. Their internal records are a mess of contradictions. For example, on 1/9/2026, their ledger marked me as a "No Show," yet they billed Medicare for a face-to-face visit and issued my refills that same day. At MD Pain, you cannot receive a monthly supply without being physically present. Their records are either negligently incorrect or they are billing for visits that never happened while simultaneously charging patients no-show fees. Furthermore, they have me marked as a "No Show" on dates when I proactively called for guidance due to my medical situation; on those calls, I was explicitly told by staff to cancel and reschedule without any mention of fees or disciplinary procedures. To then use those exact instances as grounds for probation and discharge is deceptive and professionally negligent. The office's preoccupation with its online reputation is disturbing. During a routine checkout, I was rudely questioned by Dava Thomas about whether I had left a review. It felt less like a request for feedback and more like an interrogation to see if I was responsible for recent negative comments. Patients here report being threatened with dismissal for honest feedback. It is telling that the negative reviews here are detailed and specific, while the generic more positive reviews seem curated to hide the reality of how patients are "processed." In the business of healthcare, especially pain management, it is abhorrent to treat vulnerable populations in such an abusive and dismissive manner. I have documentation to back up all my experiences. read more

MD Pain - Claim filed and approved for visit on 1/09/2026 to Medicare. - Pain Management Near Me - Englewood, Colorado

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Maimed, Mangled & Mutilated! - How MD Pain and its Lone Tree Surgery Center injured me and refused to aid my recovery. If any readers are consulting with MD Pain or scheduled for a procedure at Lone Tree Surgery Center, BE FOREWARNED!!!: they're all considerate and hospitable until something goes wrong - then they disappear behind their corporate "firewalls" leaving you with your pain and misery, to fend for yourself. In October of last year, I underwent surgery at Lone Tree Surgery Center owned and operated by MD Pain. After the surgery, something hard smacked my head fracturing a tooth, breaking my jaw, and giving me a bleeding mouth wound. When confronted about this incident, MD Pain pawned me off to Lone Tree Surgery Center's administrator who pawned me off to their insurer who then pawned me off to their law firm who smugly claimed my wounds were due to pre-existing conditions and therefore not worth an investigation. I should note that 6 consultations with dentists, physicians and an oral surgeon, plus 3 Xrays and an MRI all confirmed my wounds were due to traumatic head injury. A must worse condition followed - 15 months and counting of painful neck spasms, hard muscle cramps and severe headaches every-single-friggin'-day! So I'm initiating a medical malpractice claim against MD Pain and the surgery center and using whatever means at my disposal to spread the word about their nefarious pretense of patient care. Hah! read more

Wanted to express my disappointment with this business, I asked before my service what my out of pocket would be and was giving a number to pay at the time of service. Too my displeasure 5 months later I was sent a late payment bill in the amount of an additional $1600.00 dollars ? I tried several times to pay the bill, but was always told no one was available at the billing number. No follow up on my procedure and a huge out of pocket bill. I for sure will not use this business in the future. read more

Very good quality of care for Pain Management. I have been seeing my provider for over 10 years now!!! So you know I really like my provider or I wouldn't have been happy here this long! And The front office person I go to has been here as long as I have been here too! He has been nice and has always been very helpful If I have had any problems! Marian Valli read more

No one is more professional, knowledgeable, skilled, and tenacious at mitigating pain than Dr Checa.

I saw Dr Checa for four years and had multiple procedures that worked wonderfully. The physical treatments provided by this office are good but the back end administration is terrible. If a medication ever needed a preauthorization or additional info for insurance, it was impossible to find someone to follow through. The staff are so nice on the phone but nothing would get done. Refills could take months. Then, I recently moved away, and have been leaving messages for weeks about obtaining my medical records, but have had no reply. When I do call and get an actual person, they say I have to leave a message at the same vm of the person that won't call back. So here I am today: my imaging and treatment records are all at the office and no one will respond or help me. It will cost me thousands to get new imaging when my old ones were done very recently. For the good treatment I did receive, I can't recommend this office, because basic needs like records and meds go into a black hole of unresponsiveness. Do not go here. You'll end up with a new part time job of always trying to find someone to help you. read more

Dr Bernadini and PA Adrian Sutter have been amazing. I've had unmanageable pain for years even after multiple surgeries and spinal cord stimulators. We've finally been able to get it managed. The goal is quality of life not the amount of pain medicine. All the doctors at MD Pain are anesthesiologists so they know pain medicine and options. They are not scared like many are. I truly don't know where I'd be with out them! Thank you MD Pain! read more

I have been coming here for a while and I love the Nps and the MDs but the two girls at the front desk constantly give an attitude like they are too good to be there and seem bothered by everyone. I was in for my routine appointment and I wanted to wait in the waiting room to make sure my pharmacy got the prescriptions and they hadn't. The two front desk girls said that it's not their job and they don't want to help. One got in a huge argument because I wanted documentation that my medications were sent to the pharmacy. They then ignored me and got up and left and didn't go ask the MAs in the back about it. Every single time I come in here the one girl who works check in and the one who works check out always give an attitude like they don't want to work there or help the people. They truly don't care that people are in pain. I was in extreme pain when I came in and I still am in extreme pain . It doesn't feel good to be treated like crap and ignored when all you want is one simple thing. I love the other MAs NPs and DOs but the front desk girls are really unprofessional and flat out rude. I will continue to come here only because I get good treatment and everyone else seems to understand people with pain but not the two front desk girls read more

Everyone here is super nice, but the place is totally unorganized. Went today to my Monthly appointment, and they had lost the appointment in the computer so I was unable to renew my Pain meds. Instead, I was given a short term Script and told to return in two weeks. This is not the first time I have gotten there only to be turned away. Also, parking lot is not handicapped access friendly. There are "Disabled" spaces, but they are on the wrong side of building to enter directly, so it's a long walk. Usually the handicapped parking is full before I get there, no matter what time, and typically the majority of cars do not have any placard/license plate allowing them to park there. I would pick ANY other Pain Management Clinic if I had any mobility issues. read more

As a patient with chronic neck and back issues, MD pain has been a welcome relief in the treatment of my pain. The doctors and entire team at this clinic are responsive, caring, and proactive in helping me find solutions to navigate the challenges with my spine. Thank you to the entire team for being a trusted resource. I would highly recommend this group for pain management. read more

Dr with limited availability. Insulting when not condescending. More worried about Government guidelines than patient needs, Pill mill atmosphere in waiting room. Just bad! read more

I showed up 2 minutes late for my appointment, partially because I sat and held the door for an elderly man that had a walker and was moving very slowly. Dr. Bernardini wouldn't see me and can't see me for 3 weeks. The part that really bothered me was how rude the girl at the front desk was about it. I believe this is something they should tell their patients when booking. read more

Dr Checa is clearly, unabashedly, interested in your health and in mitigating your pain. Fortunately, he is always the go-to guy when tough decisions need to be made. His office staff are wonderful as well. Even amid the COVID Crisis, he assured there was always a conduit for reaching someone to help. He also knows that different individuals react to various painkillers differently. While some folks fall asleep after taking 5 mg of oral MS Morphine, others (like me) are totally unaffected. He seems to understand that liver enzymes are essential in effective drug use. For me, I could take very high quantities of MS Morphine or IV Morphine during post-operation and have very, very little impact. He has found a drug that works reasonably well, unfortunately, he has limits. While my heart goes out to the thousands who overdosed; humble reader, you must understand that pain is real and mitigating that pain requires willpower to follow the instructions. Absent a particular opioid, my pain would be unbearable. I suspect that once the mindless politicians who wish to shutdown opioid production see the dramatic rise in suicide, the pendulum will swing back to a more neutral position. Pain management physicians must be on guard for signs of abuse, and once found, find humane alternatives. For those with the "adultness" to follow the rules, please don't shut down the entire industry. Dr. Checa is one in a thousand as a physician - it would be nice to have other providers (anyone who is allowed to prescribe Schedule 2 drugs) better understand how various opioids work with the liver to reduce pain. NIH and the Mayo Clinic have great peer reviewed papers on this topic. Not all opioids are of the same makeup. read more