Believe the hype - the reviews are accurate. After more than a year of chasing down a vibration…read moreissue on my WK2, Justin took the time to actually listen, test the vehicle thoroughly, and apply his own experience to find what multiple Jeep service centers (about five) missed. The root cause ended up being a missing NVH foam piece - something simple, but overlooked repeatedly. Bolt also worked directly with my warranty company and made a real effort to get as much covered as possible, which I appreciated. While they were in there, they were upfront about the spark plugs - noting that since access was already open, it made sense to take care of it now rather than paying for the same labor again down the road. That kind of transparency goes a long way. Overall, the team comes across as fair, honest, and focused on doing things the right way. It's safe to say I'll be going back to Bolt moving forward.

Totally honest and straightforward . Took care of my car and…read morekept me in the loop about cost with no surprises. Attention to detail is huge for me and they get it done right the first time! I don't usually write reviews about car repairs but I was impressed and will definitely send my friends and family here!

Brought my car to me very promply with great customer care and service. The driver promptly brought…read moremy car to me and provided great customer care and service. The driver was very courteous and treated my car like it was his own. I would recommend them, and the user was very courteous and treated my care like it was his own. I would highly recommend them using them again.

Absolutely absurd! Tow truck driver showed up and told me my [Service] Dog could not ride in the…read moretruck with me... She is a fully trained and registered SERVICE DOG! It is against Federal ADA regulations to not permit SERVICE ANIMALS any where! Then he left. Without me, my car, and my dog. Thanks for the service, what a joke! Update a month later... way to be completely unprofessional and cuss at clients via yelp messenger. Piece of crap company -- you deserve to be shut down. Learn your ADA always and don't you ever call me liar again! Customer service goes a long way...

Very responsive! They will communicate well with you and provide realistic information to help…read morefolks make good decisions. Appreciation!

Just Awesome! I would give Renato and his son 10 stars if I could! My son was in an accident and…read morethey were on the scene quickly to pull his totaled car out of a deep gully. He talked to my son, walked him through the whole insurance process and gave us lots of useful information on about how to handle the situation. We ended up getting very fair settlement from Insurance and I know that had a lot to do with following Renato's advice! I have the number stored for the next time I need a tow!

Rob and his team are great. Had a problem with the cars acceleration, hooked it up to the computer…read moreand figured out what it was. Got the part that day for me and replaced it. Thank you Rob!

Received a quote for a part swap and oil change. Mechanic said it'd be ~ 2hr job…read more Dropped the car off before 9am. Got a call after 2p saying the quote is over double and no work had been done. They didn't start any work until after 4p. Should've called the customer as soon as you knew the cost and time were going to be outside the quote. We denied the updated cost and said just do the oil. And then they put the WRONG oil in my car. Also hire a front desk lady who doesn't mind talking to customers cause the one you got is garbage. Do yourself a favor, go anywhere else and let this place close up.

Beware! These people stole my Porsche! they used Dutchess Towing to do so and now they merged the…read morebusiness. I had to report them to Attorney General, County Executive and other government entities. They work with civil court and will try to steal your vehicle. Report them to the end. I am still trying to get my Porsche back and will. Even an illegal title removing the lien holder was done. The tactic was to provide me with a bill which was excessively high, never gave me the breakdown as to how they derived to said amount - illegal tactic! They used to be Bobby Towing which were sued by the Attorney General, they renamed to Dutchess Towing, now they are all operating as Redl Towing. Fraudulent company - BEWARE!!!!!

First experience with my car leaving me stranded an hour plus from home. Obviously never a fun…read moresituation to take part in. After a quick AAA call, Redl's front desk immediately called and scheduled a service tow to come save me. 15 minutes later I had a flat bed in front of me and a top notch operator Eric that wanted nothing more but to get my car back home. I can honestly say I felt confident that Eric would take care of my sport car under his watch. His team answered all of my questions and made sure a game plan was put together. Throughout my career I've been taught that customer service is everything. If I could provide 6 stars to this review I certainly would. Personal, professional and detail oriented. Couldn't ask for a better service. Thank you Redl's Towing