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    Med-Health Laboratory

    4.0 (2 reviews)
    Closed 7:30 am - 4:00 pm

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    Photo of Chuan C.
    944
    1711
    27388

    3 years ago

    Helpful 19
    Thanks 3
    Love this 23
    Oh no 2

    3 years ago

    The staff is very pleasant, the facility is clean and I personally never had to wait too long.

    Helpful 0
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    LifeLabs

    LifeLabs

    1.0(1 review)
    6.8 km

    I'd give zero stars if i could, where to begin…read more.. 1. There's no direct line, so you have to call the 1-800 number and wait on hold for 10-15 minutes just to be redirected to the "lab/clinic" you need. 2. I called 10 times, waiting on hold 10-15 minutes each time just to get a voice mail that says "if you cancelling an appointment, leave your name and appointment time, no voicemail messages will be responded to". So i can't leave a message and get a call back??? who does crap like this. So then i have to hangup and try again later. 3. So after 10 failed call attempts i end up just driving the 20 minutes to the lab, to be told that i can't make an appointment in person i have to call the phone number to make it. So i explain to the lady that i'm only here because nobody answers the phone. So she dials the number for me, and i get the same voicemail again. She also said that the lab is moving to Toronto so they might not be taking new appointments. How disorganized is this place?? She said i'd have to wait a few minutes until she has time to go to the back and talk to the actual lab people who answer that phone (the people at the front apparently don't do that). Ten minutes later she gets through and i'm able to make my appointment for anytime i want it (apparently they aren't really that busy) 4. So i went back for my appointment and luckily i asked for the code to get the results online, because apparently they don't print off the code unless you ask. (really?) 5. Now i'm trying to get my results online, but I have to create an account (i can't just enter the unique code they gave me) so i created my account but i can't confirm my registration because they haven't mailed me the confirmation link yet (it's been 5+ hours) 6. So i emailed customer service and they responded the next day and said they have no record that i created an account (that's not reassuring). So i creates it again and this time it worked and i could get my results. This process was an exercise in frustration. I'll be looking for a more customer friendly lab in the future.

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    Med-Health Laboratory - laboratorytesting - Updated July 2026

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