I'd give zero stars if i could, where to begin…read more.. 1. There's no direct line, so you have to call the 1-800 number and wait on hold for 10-15 minutes just to be redirected to the "lab/clinic" you need. 2. I called 10 times, waiting on hold 10-15 minutes each time just to get a voice mail that says "if you cancelling an appointment, leave your name and appointment time, no voicemail messages will be responded to". So i can't leave a message and get a call back??? who does crap like this. So then i have to hangup and try again later. 3. So after 10 failed call attempts i end up just driving the 20 minutes to the lab, to be told that i can't make an appointment in person i have to call the phone number to make it. So i explain to the lady that i'm only here because nobody answers the phone. So she dials the number for me, and i get the same voicemail again. She also said that the lab is moving to Toronto so they might not be taking new appointments. How disorganized is this place?? She said i'd have to wait a few minutes until she has time to go to the back and talk to the actual lab people who answer that phone (the people at the front apparently don't do that). Ten minutes later she gets through and i'm able to make my appointment for anytime i want it (apparently they aren't really that busy) 4. So i went back for my appointment and luckily i asked for the code to get the results online, because apparently they don't print off the code unless you ask. (really?) 5. Now i'm trying to get my results online, but I have to create an account (i can't just enter the unique code they gave me) so i created my account but i can't confirm my registration because they haven't mailed me the confirmation link yet (it's been 5+ hours) 6. So i emailed customer service and they responded the next day and said they have no record that i created an account (that's not reassuring). So i creates it again and this time it worked and i could get my results. This process was an exercise in frustration. I'll be looking for a more customer friendly lab in the future.

Walked into Quest at 6:30 as a walk in appointment the kiosk was nonfunctional but I was greeted by…read morestaff with a smile on their face and taken right back for lab work . The waiting room is bright and clean .The care demonstrated was kind compassionate and professional.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

This lab does blood work and ECG testing. It is in a building with two other medical places. You…read moremust wear a face mask at all times. I brought my mom hear for her blood test. There is a small waiting area with 6 chairs. If it is full inside, you must wait outside in the building corridor. On weekends, they are the only blood work lab in St. Catharines that is open. It is open on a Sat 08:00 to 12:00. We arrived at 10:00 and waited until 10:44 to register with the receptionist. She got her blood work at 11:10. On this Sat, there are 2 staff working. One does the blood work and one deals with the computer. The former is extremely pleasant and cheerful while the latter is not so pleasant. If you try to call them, they tend not to answer the phone. You can book an appointment online for Mon-Fri. You can even book on a Mon public holiday when they are closed! They accept credit cards and debit if you need to pay for certain tests. There is free WiFi. The lab is wheelchair accessible. There is a gender-neutral washroom and it is wheelchair accessible. There is free parking in the building's private parking lot. Review 2023-144

The staff is very pleasant, the facility is clean and I personally never had to wait too long.read more

Great place and Staff! There's only one problem. They actually have a slushy machine free for…read morepatients to drink if they wish! it's pure garbage and just all sugar!! I guess corporate wants you to stay unhealthy and keep going back! LOLOLOL

Fast, efficient, kind and pleasant professionals. Made me feel very comfortable. Gone are the old…read moredays of bad doctor office visits that keep a patient waiting. WellNow Urgent Care respects patient schedules and comfort. Thank you for revolutionizing health care in our area!

First of they just opened and no appointments are needed. However, that may change as more people…read moreknow we have a place in town like this. The parking isn't the best, but it is free and off the road - I hate parking on the road free or not! The process is quick, they take most insurances and the staff are good! They open at 7:00 am - so you don't have to miss much work and they are closed at 3:00 pm!

very unkind people working here. very rude to my crippled elderly MIL. ten minutes before they…read moreclose for lunch and we were told we had to leave and come back. but the place was completely empty!!! No one else waiting and they say they're open until 11:30 and THEN close for lunch. we were ushered out the door. we had read other bad reviews about them but wanted to give them a try since they are the closest to us. NEVER AGAIN

I've been using Dynacare Labs. near my home for decades and they've always been TERRIFIC…read more Had to go to this (different) location today to hand in a routine medical specimen: 1. Was told that my doctor had not given me the correct paperwork. Had to call my doctor's office, only to find out that the paperwork I submitted was accurate (AFTER the lady on the desk checked with her colleagues). WTF. 2. I asked if I had to pay for the test. She said "no", then asked a colleague who said "yes". Okaaaaay. 3. I handed her my card, assumed she was swiping it (couldn't see beneath the counter top), she handed me back my card and said I needed to pay. WHAT. I thought I just did. No, that's done by someone else. 4. Constant, incessant interruptions by her colleagues left me waiting and waiting and waiting. Finally, I had enough and suggested she focus on completing my transaction to which I received a mouthful and to which I responded accordingly. They need to train their front-line staff AND they need an additional person on the front desk. All I wanted to do was hand in a specimen and it took waaaaaay longer than it should have with a lot of aggro. Go to another Dynacare if you can. This place is atypical of Dynacare's usual high standards.

2401 Yonge Street, Toronto…read more I avoid getting blood work done at all costs. I'm a fainter, and have "blood from a stone" veins. However - EVERY time I have gone to Dynacare and had my blood taken by Cristina, the Lab Technician, whatever magic or needle sorcery she does - it's painless and over in seconds. And she has consistently taken it quickly and painlessly over the couple years I have gone, is always calm and pleasant, and puts me at ease telling me stories or jokes. Thank you Cristina for making my worst nightmare actually MORE than tolerable now : ) Lisa P

I don't think laboratories are the kind of place that you read a yelp review about. This one just…read morehappens to be a convenient location for me. In the last few months (unfortunately) I've had to to several tests and can say I've got to know the staff more than the average Joe. They take care of you here, not the "in-your-face" kind of help you get from a salesperson at you clothing store. But they try to make the needle process as painless as possible. And this is what makes me happy here, they're not rushing. I've found out the best time to go is 4-5pm as most people try to go early in the morning as some tests require fasting.

Astonishingly rude reception. They are curt and unprofessional. Hard to believe this practice has…read moreso many miserable people working in forward facing roles. It might be a good idea to provide "refresher" training on interpersonal skills and customer service to their administrative team. Otherwise, they should probably consider hiring people who actually like their jobs.

you have to get there at 8:30 and line up until he opens at 9 then wait for a time to come back…read morethey tell you maybe a hour maybe two hours go back after two hours not ready go home and we will call you worst place ever and they refuse to answer the phone looking for a new doctor this is in Fort Erie