I've been coming here for years with my kids and everyone here has been really nice and helpful…read more However, a couple of days ago my daughter fell and broke her wrist in like 5 places. The friend that was with her when it happened drove her to the urgent care and my 20 yr old daughter met her there to help out. The PA, Tanner Frey, was apparently extremely rude to my kids. He called them "dumbasses" for being there and was insulting them for coming in to be seen. All of them were shocked and very upset. They reported everything to the front desk girl and I did as well. My oldest daughter called me crying when they left. I am still waiting to hear back from the manager. I left a message but they won't return my call.

Called in and they quoted me $125 for a visit. When I got the bill they had tacked on all kinds of…read moreextra fees without asking me. This was a very unpleasant surprise. When I get a service, I expect all fees and costs to be disclosed up front and made clear. This was NOT the case, and left me thinking that they will run up your bill in any way they can. I would not recommend these extortionists to anyone.

I had a sensitive issue and was treated respectfully and kindly even by the receptionists. I had…read morehoped for a female doctor having had this issue previously, but was assigned a young male PA instead. To my surprise, he was wonderful! Ryan Wight treated me effectively, efficiently and was particularly caring, informative, gentle and patient. I was so discouraged going in but cannot imagine having had a better experience.

I found myself feeling a bit under the weather while visiting the SLC area. I had classic cold…read moresymptoms, but I wanted to ensure it wasn't something more sinister before hopping on a flight back to Phoenix. I was quickly processed by the receptionists and screened for insurance information. I was then taken to "the back" and brought to an exam room. The nurse who assisted me was Jessica and she was very friendly. After taking my vitals and a short wait, PA Mark came in. He was honestly great. He explained to me the various renditions of a cold that I could be experiencing. He also thoroughly discussed the benefits of getting a flu shot with me, which I appreciated because I'm a proud annual recipient of the flu shot. Another nurse then came in to swab me for a Covid/flu test. All came back negative, thankfully. I didn't expect or want to need to access healthcare while on my trip, but this urgent care made it easy and quick--I was in and out in about an hour. I hope not to need their services next time I'm in the SLC area, but if I do, I know I'd be in good hands.

Didn't expect to find myself here on a Sunday afternoon. However, after a random fall in our…read moredriveway, while chasing our new puppy, my quickly swelling leg warranted it. This InstaCare is close to our home and very convenient. Check-in wasn't too involved or complicated. And the wait wasn't too long either, even though I was told there were two patients ahead of me. Everyone was very friendly. The nurse, doctor and xray technician were all very thorough. I liked how they all explained everything to me along the way. I was in and out of there in under 35 minutes too. I hope I don't need their services again any time soon. But if I, or my family members do, this location will be our first choice.

I brought my son in for leg pain. He's young, so his ability to explain where the pain is…read moreoriginated is not good. I was asked multiple times if this was because of a fall, & my answer every time was "no. He woke up complaining he couldn't walk". They did X-rays of his femur, within 5 min returned to the room with a lollipop & sent us on our way (no answers). I took him to our pediatrician after hours to find that this was a case of arthritis in the hip. Our pediatrician was very disappointed in the fact that not only did they not xray the hip, but they also wrote in his chart he had fell. Seems a bit malpracticey to me, which is a shame, bc the staff was very nice.

I already posted a review on the Premier Dermatology side of this practice but now it's the Family…read morePractice sides turn. I made an appt after finding out that Jodi Wimmer (FNP) had hormone knowledge. I went in for the appt and when asked for my insurance card, I asked the front desk, what the cash pay option would be for an appt to figure out if it was cheaper to go through my insurance or be a cash-pay patient. The lady told me cash would have been $145 for the first appt but my "co-pay" was $105 so I decided that was the cheaper option clearly (not expecting to have an additional surprise bill in a few weeks). I met with the MA for maybe 15 mins then Jodi Wimmer came into the room, I gave her plenty of very detailed symptoms I was having and she confirmed that a bloodwork panel was the answer.. Now after having my bloodwork done twice a year for the past 4 years, I was very knowledgeable about what to expect. Typically to get cortisol/thyroid levels checked, you need to fast, so when Jodi told me that at 3 pm, I needed to go downstairs after the appt to get my blood done, I was confused and said "Don't I need to fast?" and she said "oh, yeah I guess you can, just go tomorrow morning"... Well for women, hormones need to be done on a certain time of your cycle (which I verbally told her AND her MA where I was at in my cycle). But I trusted she knew what she was talking abouts so I went in, and when I only had 2 tubes taken, I was confused because normally its like 5-10 tubes. Turns out, after getting the results back, I was told that I need to go back in to get my blood redrawn due to odd levels (because I was correct and should have gone in at a certain time in my cycle!)... That first blood draw was $150+ out of my own pocket then they expected me to go back in and be charged whatever other amount it would have cost me. The amount of money I spent, to not get answers and to not be listened to, was beyond disrespectful. She made me feel so rushed in the less than 15 mins I got to speak with her at the appt. I ended up receiving a hefty bill 3 weeks after my appt to end up paying close to $250 out of my own pocket (not including whatever the insurance paid) to speak to Wimmer for barely 15 mins. Their billing does not properly break down what you are exactly having to pay & their portal expects you to just hand over the money with no qualms.

The American Fork Clinic used to be a great place to get care. It has gone dramatically down hill…read more When the switch was made to Premiere is had become a nightmare. Billing is constantly messed up despite multiple phone calls. Getting doctors to respond to test test results is impossible despite multiple phone calls. I don't think the doctors really know what is going on in the back office. There is so much incompetence. We love our doctor, who has been our doctor for many years, but because of the incompetence of the office and billing staff we can no longer stay. We are finding a different doctor. It is sad to see a once great clinic fall so far.

Expect to wait and be ignored. I waited over 30 mins with an appointment. Then waited again for the…read moredoctor over 20 mins. In total I was there for over an hour. I already was not feeling good and just wanted to get home to sleep. Expect long waits. There is nothing urgent about this place.

Its a sad day when a medical practice decides nickel and diming their patients is a better strategy…read morethen patient care. Without getting into details, just know this has been my providing office for years. I've never complained, always paid on time, and had good experiences. Moving to their new building that has changed. Be warned their are no exceptions, they don't ever make mistakes and the bill is left to you...while you still have to figure out your own health. I tried to consult with them to make this right several times. They didn't want to budge. So even if they respond to this review to save face, put your health in better and hands and your money. I would have recommended them prior to this which is why its pretty awful.

Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.

One of the worst medical experiences I've ever had…read more We brought my young daughter in with throat pain, chills, and visible spots on the back of her throat. The doctor by the name of Marshall Willis came in extremely rushed and did not examine her properly. He did not check her ears and did not even look at her throat. The only thing he did was a nasal swab for COVID. When we asked whether the swab also tested for strep, he explicitly told us yes and said the strep test was negative. He then dismissed us and told us to give her Tylenol. Five days later, my daughter was in severe pain, could barely swallow, and had intense ear pain. We returned to Premier Medical and thankfully saw a different doctor. That doctor informed us the previous doctor never performed a strep test at all. He examined her throat, said it looked very bad and extremely painful, ran an actual strep test, and it came back positive. Because of the first doctor's Marshall Willis failure to examine her and his false claim that a strep test was done, my daughter suffered unnecessarily for days and we had to pay for a second visit just to receive proper care. This was careless, misleading, and unacceptable medical treatment. I have never had such a bad experience with a physician, and I truly believe doctor Willis should not be treating patients.

Waste the time and money. They just run around not give me the answers you need to get medical…read moreproblem solved. We first start going to them they were great they're ability to help people is really gone downhill

I had my mammogram done here. I'd give 5 stars specifically to the awesome xray tech who was super…read morefriendly and sweet. Loved her but sadly I don't recall her name. I took off a star because I didn't like the check in process or the questions asked that I was told I had to answer. It felt like an invasion of my privacy. First I shouldn't have to disclose either my SS or my religion for a simple yearly breast exam, but the young lady at the counter told me I wouldn't get my bracelet or access unless I answered them. I had my young daughter with me and I wasn't about to start a fight in front of her but when I explained that those items shouldn't be necessary to get my exam she said it's hospital policy. I didn't want to reschedule or go somewhere else but I was pretty upset. Also they require you to wear a medical bracelet as if you are being admitted for a hospital stay which is a bit crazy as the beast center is on the 1st floor just behind reception! Also, on his particular day the lights needed to be replaced so there were men working in the breast center area while I was being examined. While they didn't see me half naked they were there as I walked thru and I'll tell you this... the "gown" is a midriff weird shaped thing and not good for bigger gals as it doesn't cover your waist really. Personally I've had way better experiences elsewhere.

I had to be transferred from my midwives to the hospital for induction last week. I had been…read moreplanning on a home birth until experiencing high blood pressure that I couldn't get under control in the last weeks of pregnancy. Common Spirit Holy Cross is not far from home and in network, plus I saw they had birth suites with shower and tub and I wanted a water birth. Unfortunately due to the high blood pressure there was a chance I'd be put on a magnesium drip, which could make me feel nauseous and lightheaded and getting in and out of the the tub was too risky so I was confined to the bed and room. While I was here I interacted with at least a dozen if not more members on staff from doctors to nurses to certified nurse midwives to lactation consultants and dietary staff. Right off the bat I felt super comfortable. I was already nervous about having to be induced, but felt I was in a positive environment where the employees cared about their patients and their experience. Having an unmedicated birth was important to me as well as rejecting certain procedures and treatments for myself and baby. I never felt guilt tripped or forced into anything I didn't want to do for the most part (there were a few negative interactions with one person specifically). I was just met with questions for understanding my choices and provided with additional info and allowed to make my decision. With respect to those negative interactions I felt like most of the Holy Cross team advocated for me against this person to ensure I had the best possible labor and delivery experience, WHICH I DID. It was all hands on deck, and I had a beautiful unmedicated delivery. Now on to the negatives...this one person, instead of introducing herself with the same bedside manner like everyone else to make me feel comfortable and understand what was going on without making me worry, she came in guns blazing and seemed adamant about wanting to put me on the magnesium drip right after telling me how much it would suck, so much so that I would ask for the epidural. Also, she dropped this on me while I was in the middle of a blood pressure reading, which is only going to keep my blood pressure even more elevated to justify her desire to put me on the drip... the rest of the team decided I could attempt to labor unmedicated without the drip and low and behold, my beautiful baby girl was born five hours later. Also a couple of staff kept trying to say that Pitocin is the same thing as oxytocin, which it's not! Oxytocin is a natural labor hormone. Pitocin is synthetic. Oxytocin builds naturally as labor progresses, when your body and baby are ready. Pitocin can just be turned up regardless if your body and baby are ready. Oxytocin releases endorphins to reduce pain. Pitocin does not cross the blood-brain barrier and so you feel pain more. The only way they're the same is that they cause uterine contractions. Overall, I was impressed with the facility, with the staff, and with the quality of care and follow up during rounds. I felt encouraged and despite not getting the home birth I wanted, it turned out as great as it could be! I did have to go back a few days after discharge, to the ER, due to BP and it was another pleasant experience.

Great little office with better providers. Only open Monday to Friday. The after hours is up at…read morethe CWH location which is a bit far for me but they do have ultrasound & x-ray. Recently added Mammogram but only during regular hours. Before finding this office I was extremely frustrated with medical providers not listening to me. I don't have many issues & tend to treat myself when able. If I am coming to a provider I need them to listen because a) I have already ruled out a lot of stuff & b) it is bad enough that holistic & PT are not taking care of it.

Dr. Rebecca Lee is efficient, attentive, responsive, caring, and efficient. I enthusiastically…read morerecimmebd