Both of my kids see Ellie with Crossroads and LOVE her. Besides just being a constant, positive…read moreperson in their lives that they look forward to seeing each week, both of their speech has grown exponentially! Can't say enough good things about her and am really grateful that we found her!

Our son had speech therapy for a few months with Katie at Crossroads and it was a great experience…read more Our son loved meeting with her! I think they did a lot of games and playing which tricked him into learning. :) Katie was very responsive to us with frequent reports and we would occasionally do phone calls to discuss progress. You could tell she loved working with our kiddo and was very helpful in suggesting how we could support his progress at home. Thank you Crossroads and Katie for helping our child!!

LOVE this group. Tried others before finding them and wow, what a difference! My kids and I have…read moreworked with Kathleen, Kate and Angie over the years and each individual loves and cares for my child as much as I do. My kids loved spending time with them and also had so much fun "playing" not even realizing they were practicing speech. Every session we saw improvement and were given the materials and insights on how to do this at home. Can't recommend them enough!

My 2.5yr old son was experiencing severe language delays and a lot of frustration. His entire vocab…read morewas maybe 10 clear words. He had started speech therapy through another agency, however he was not progressing or enjoying the sessions. We switched to this agency and the difference was like night and day! When Kate first contacted us I was incredibly impressed by her professionalism and attention to detail (I'm a clinical social worker - so my standards for service delivery and therapeutic outcomes are very high. And hey, this therapy is for my kid. And he rocks). Our first session with Kate was fantastic. My son warmed to her straight away, and from then on would stand by the window before each session waiting for her to turn up. And open and close the door for her like the gentleman he is. During the first week, we spent time setting goals and talking about how we would be able to assess his development. I also appreciated that Kate told me from the beginning, that she would be transitioning us over to a new therapist, Angie, in a few months. The transition was seamless. Both Kate and Angie have worked so hard with my son and genuinely care about him. They celebrate his successes and cheer him on as loudly as we do. Both have a freakishly good memory and know all his favorite toys, games and activities. Even his favorite color (orange...weird choice, but ok). Angie has even visited his school and met with his teacher to provide extra education for her. So cool. More than anything, I have appreciated how family-centered their practice is. Both therapists have provided us with a wealth of education about ways we can work with him at home, recommendations for schooling and invaluable support and advice. Last year, we had a grunting and screaming kid who was shy and retreating further into his shell. Now we have a little dude that is confident, can string a sentence together and has a wide vocab ("sour cream" and "mouthwash" - anyone?). The greatest joy is to see him so happy and understood by others! I cannot recommend this agency more highly!

We absolutely adore Ms. Kaylie Wynn! She is energetic, vibrant, enthusiastic, empathic and…read morecompassionate! I cannot recommend her services highly enough. She makes our family (in particular, our son) feel at ease with her dedication, abilities and skills and the education to back it up! Kaylie takes the time to listen and provides solutions, even accessing other resources and colleagues, when necessary. She develops a personalized treatment plan that addresses my son's specific goals and challenges. She is incredibly knowledgeable about her field and provides clear explanations every step of the way. Ms. Kaylie's encouragement and support is invaluable and we think of her as a member of our family. She truly cares for the well-being of her clients and wants them to succeed in life. I would not hesitate to recommend Ms. Kaylie to anyone in need of pediatric occupational therapy services!

Thalia is such a warm and caring therapist, thorough and such an expert. She's been helpful with…read moreaddressing everything in such a professional yet approachable way, she guidance for us at home, and she has made such a difference.

If I could give this place 0 stars I would…read more Parents please stay away from this place. They will push hours and refuse to cut hours even if it's too much for your child. Literally because we wanted to reduce hours for the benefit of my son they told us we would be "discharged". This was after frequent SIB and a neurologist suggesting to cut hours. This is after giving them over 7,000 dollars. They refused to work with us or even try to reduce hours! Also BCBA came here on Fridays for a hour and did nothing but try to push hours and talk. She was supposed to be helping us with daily living skills and she did none of that. We wasted about 8 or 9 months there and lots of $$. Stay away from Karen the BCBA and this whole place. They care about money not what is best for the child

Very unfortunately, I must update my review for NSPT to one star. I've used them for 4 years and…read morehave never been charged a cancellation fee. My daughter had to suddenly cancel telehealth therapy to be tested for COVID and they charged me $50 for that. I very politely and respectfully asked them to waive this one cancellation fee with agreement to be as careful as possible to not miss appointments in the future, and they refuse. (My daughter does therapy 5 days a week, so it is incredibly difficult to not ever miss a therapy visit with less than 24 hours notice.) My two children have done intensive therapy with them 5 days a week since late 2016 (see my earlier review). We have been faithful and supportive clients and have gone along with all of the COVID-related changes without complaining or arguing. I'm just aghast that they don't value their relationship with us after all this time, that in the middle of a pandemic, this is the hill they choose to die on.

I had surgery on my ankle and took temporary residence at Alden for a month. The environment was…read morelike that of a hotel. They offer free valet service during the preferred visiting hours, ice cream and popcorn for patients and guests as well as two activity/visiting rooms which are very inviting. What really impressed me is that the staff always pitches in wherever is needed, no one acted as if, "that's not my job". The PT and OT staff was all that; Nisha, Karolyn, Tom aka "Supervisor", Yajaoli, Edward, Rhonda, Tess, and so many more. One could not as for better treatment, honestly!! The downfalls were the EXTREMELY uncomfortable beds and the TERRIBLE food! The food was the worst in any institution I've ever had, even in schools. It baffled me. But, it worked in my favor, I ate less, and too, some of my peeps brought me some food every so often. Shout out to the management TEAM at Alden Estates, Skokie. You deserve recognition and raises and I'm not saying that because you told me to! Lol jk Thanks for the excellent care!

My husband just completed a stay at Alden Estates on Old Orchard Rd, Skokie…read more From beginning to end, it was an outstanding experience. We were treated with kindness, understanding and high quality care. The facility, itself, is warm and inviting, feels like a "bed and breakfast"! His every need was met. The nursing and assistant staff were all wonderful from Lexi, the administrator, Alex, an aide and Jazmin and Maita, Indal and Cosmos, our nurses who were skilled and very pleasant and attentive. The dining room staff was also excellent. The facility is very clean and inviting. The daily craft sessions were entertaining and much appreciated! All in all, it was a wonderful experience and it is tops on our list if ever needed again. Susi G

Unprofessional, we went there for almost a year. Feeling gaslight into paying more money, not just…read morea few bucks. Never should a therapist ask if we're getting help elsewhere during our sessions and not tell us what we can do as parents to help our child.. just random notes in the computer portal In a week if we're lucky. You need to call ... not text.. so you can be recorded for quality assurance....received texts as early as 8am until 1045pm from the staff is out of control and unacceptable. The owner went on maternity leave without having a professional therapist incharge.

Would NOT recommend this place to anyone who is looking for a professional, communicative practice…read moreto work with their children. Since his evaluation, my son has had 3 different therapists, which no one at the practice informed me of until the day of. It was not communicated who would be his ongoing therapist at any point. I had to ask multiple times who his therapist was. After only a few weeks, his therapist went on medical leave for a month (she is still not back), and there was no one for my son to work with while she was gone. You would think an occupational therapy practice would do the bare minimum and assign someone else to work with their child clients while their therapist was gone. I am a therapist myself and cannot believe how unprofessional they are. So disappointed and angry at how my son has been treated there. Do NOT send your child here.

We had a fantastic experience with Suzanne. She was knowledgeable, encouraging, considerate, and…read morefantastic with the baby. She helped our baby over a handful of appointments (~2 months, every couple weeks) to tackle torticolis, which was so successful that we were able to avoid having to do any baby helmet treatment (usually ~$2000 because it's typically not covered by insurance since it's considered cosmetic). Our baby had a flat spot on the side of her head early on, so with the recommendation by her pediatrician we went for a helmet consultation relatively early around 3 months. They said treatment couldn't start until baby had sufficient neck control and the treatment would likely need to be combined with PT. To get ahead and because we really didn't want to do the helmet if possible, we pursued PT as soon as we could. It was impossible to find anyone in our insurance network and everyone we looked into had rates that were about the same. My own PT for postpartum recovery and other locals highly recommended Kids on the Grow, so we went with them! They also came to our place for all of the appointments, which was extremely helpful as sleep deprived first time parents. With baby PT you need to be involved and do "homework" with your baby in between appointments, but they make it really fun and it's wonderful to see the progress!! Initially we did have some issues contacting their office because they didn't get any of our emails or phone calls. My own PT had to help connect us via email. Otherwise, once we got a hold of them the staff who we also communicated with were very good. All paperwork was done digitally, which was super convenient.

Great clinic! Wonderful therapist who are in tune with the needs of their clients. I had such a…read moregreat experience and my child made so much progress! The clinic was always hygienic which says a lot for a place that specializes in working with children.

Really excellent speech therapy practice (and we have been around the block with speech therapists…read morefor our kids). Expert, ethical, and kind. We are very pleased with the progress our kids have made. We have worked with a few different therapists and have been uniformly pleased. In particular, we credit Julie Levin, one of the co-owners, with rebuilding our son's speech from the ground up.

My Mother rest her soul was a resident here and the staffing was very informative along with Keshia…read moreKnox and her team, It was like a family environment in which all the residents interacted with exercise and movie day along with fresh popped popcorn, My Mothers 2nd home away from home, Sincerely George Black

Finally got my Mother out of there after almost 3 months. All they care about is the money. Her…read moreinsurance was accepted but not for the reason she went in there for which was PHYSICAL THERAPY. After all that time there they never ONCE did P.T.. Such a sad place to be knowing they aren't there for the best interest of your loved one. I know I shouldn't have kept my Mom there that long but I had no choice at the moment. I only give my opinion bc I care for the elderly.

The staff are so kind, patient and very educated in what they do. Place is very easy to find, in a…read moregreat part of town. Grocery and food within walking distance. highly recommend

From the owner: NAPA Center is dedicated to delivering innovative therapy services to children with a variety of…read moreneurological and developmental needs. We strive to provide children and families with hope by offering services in a playful environment that enables clients to maximize their full developmental potential. Get in touch with our team to discuss options for weekly physical, occupational, speech, and feeding therapy. Visit our website to learn more!