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    Mediacom Communications

    4.0 (1 review)

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    2 years ago

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    Xfinity Store by Comcast - Tech left exposed wires

    Xfinity Store by Comcast

    (34 reviews)

    Just to be clear, this is by no means a review for Comcast itself, because nobody likes dealing…read morewith them. These stars are for the convenience of having this location nearby for dropping off equipment! After scanning the barcode on the equipment, they check the account and then print you a receipt as proof of the returns. The representative was also able to update the account with a new plan. If you're on a contract, they charge $10/mo that is left on the contract if you want to end it prematurely. I came by twice in the last week and was helped right away. They do get busy on the weekend and I saw about 4 people waiting in line by the time I left on Sunday afternoon. .|\---/| | o_o | .\_^_/..2021

    I am extremely disappointed with the level of customer service I received today. I spent more than…read morethree hours on the phone and was transferred back and forth between approximately eight different agents, repeatedly having to explain the same simple issue regarding adding a new promotion to my account. It appeared that the representatives either were not reading the account notes or were not properly documenting the issue for the next agent. Eventually, I was transferred to a manager who was rude and unprofessional. When I asked to disconnect the service because of the unprofessional attitude I received, instead of properly addressing the situation, he transferred me to a department that was already closed, causing the call to disconnect entirely. Additionally, every representative I spoke with asked for a callback number in case the call disconnected, yet after the connection was lost, nobody called me back. I have been a customer for almost seven years and previously considered this a good company. Unfortunately, the quality of customer service has significantly declined. This was the first time I have experienced such horrible customer service. The level of disorganization and lack of communication between representatives made the entire process feel chaotic and unprofessional. This experience was exhausting, frustrating, and completely unacceptable. After this experience, I no longer wish to have any connection with this company.

    Mediacom Communications - telecommunications - Updated May 2026

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