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    Mediacom Communications

    4.0 (1 review)

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    2 years ago

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    Xfinity Store by Comcast - Tech left exposed wires

    Xfinity Store by Comcast

    (37 reviews)

    Just to be clear, this is by no means a review for Comcast itself, because nobody likes dealing…read morewith them. These stars are for the convenience of having this location nearby for dropping off equipment! After scanning the barcode on the equipment, they check the account and then print you a receipt as proof of the returns. The representative was also able to update the account with a new plan. If you're on a contract, they charge $10/mo that is left on the contract if you want to end it prematurely. I came by twice in the last week and was helped right away. They do get busy on the weekend and I saw about 4 people waiting in line by the time I left on Sunday afternoon. .|\---/| | o_o | .\_^_/..2021

    I went to the store in Bloomingdale on Gary Avenue it was a Sunday. I was walking up to the door at…read moremaybe 4:55 -4:57p.m. they close at 5 PM. . I had equipment I needed to return. The man in the store literally closed the doors in my face! I was saying to him as I was walking up to the doors clearly with the intention of walking into the store . I said all I have to do is to return this equipment. That's how close I was to walking into the doors I could clearly be heard. He heard me. He continued to close the door, literally right in my face!!! He said we're closed. Not even I'm sorry we're closing. I asked him very nicely please I just need to return these couple pieces of equipment he totally ignored what I said. I have never had a store literally close the doors in my face as I was walking up their walkway.? I wish I could've seen his name tag. I tried to take a picture through the windows, but he had walked to the back. I waited a few minutes at the door, hoping he would come upfront again, so I could snap a picture of him. I hope when I go back to try to return the equipment again which I'm being charged extra on my bill., he will be there so that I can get his name because I will be calling Xfinity to complain. My service with them has been exceptionally poor for the two years i've had them. The picture freezes the sound stops., the sound and the picture don't match each other at times. There have been three technicians to my house to fix the problem, but the problem has yet to be fixed. Another issue I had was I was supposed to get a credit on my bill. This was regarding something other than the equipment. I never got the credit. I've called twice they keep telling me the credit will show up on the next bill. Yeah the check is in the mail so to speak. I doubt I will ever see that credit. Choose a different store to go to better yet choose a different company for your Internet needs. I highly recommend Consumer cellular for your phone. I've been with them for five years and have never had better service from any other company. I wish they did Internet and TV I would be using their services for that. If I could give zero stars, I would.

    Mediacom Communications - telecommunications - Updated August 2026

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