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    Astound - Chicago

    Astound - Chicago

    (942 reviews)

    North Center

    The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

    Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

    Verizon

    Verizon

    (33 reviews)

    $$$

    I was helped by Nathan 30 minutes of closing. He was very patient. He took his time. He didn't…read morerush. He still offered me promotions and upgrades. Also, the guys that were there that were waiting on him was very patient. They didn't rush to sell, even though the lights were gonna cut off in 40 minutes, they were still patient and at the end of the transaction. I didn't have to pay anything, but I still wind up paying my phone bill due to the fact of that patient and I'm doing everything that I can do in their power to help me to get a new device I would recommend this location to anyone who is in need of a new device and great customer service ask for Nathan of one of the guys that worked with him. This store has a great team. I was just in there today and received great customer service from another guy as well. I wouldn't go to any other store but this one I appreciate you guys keep up the good work.

    Employees act there like you're bothering them. They are not there to work. Sitting around doing…read morenothing and don't even bother to greet you. When asked for help . Had the phone shoved back across the table and said we can't do anything. You have to call customer service. Didn't offer to help. Nothing. Completely dismissive and this is a corporate store. Lazy, entitled and obviously just there to pick up a pay check. Oh, and the ignorant manager had to have the last word every single time we pointed out a failure in their customer service. They are not responsible for anything which is endemic these days. Give to charity rather than these ungrateful people.

    Compufix Computer Repair

    Compufix Computer Repair

    (11 reviews)

    worst fucking spot ever, usually takes a few business days to get ur screen repaired and they…read moreusually don't order parts when told, they wait a few days to even order it...and at that i thought this was a computer repair store, should they not have some of the parts already to begin with? if there was an option for 0 stars that's where i would rate it.

    If I could rate it no stars I would. Took them more then a week to even get started on my phone…read morewould tell me they would update me the next day and never did. Customer service was horrible . No communication!I would have to call everyday just to even get an update which when I would call the young girl answering would have like a snobby attitude for some reason. Hate the fact I had to call everyday to even try to get an update I hated to be that customer that was bugging everyday but cmon they kept lying to me everyday when I called they said they were working on the phone then on Fridaythey told me it hasn't even been looked at like what? They constantly lied for what‍ when I said I want my phone and money back to go to someone that can fix it soon the next morning they said it was ready. I jst didn't appreciate the no communication. since I needed my phone fixed I understand a couple days but more then a week? With no update unless I called ? The owner ( I don't remember his name ) was nice but the communication was horrible. Was trying to support a small buissness in town but Def won't go back.

    Future Link IT - itservices - Updated May 2026

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