Family member has a serious health issue. Currently, concerned about the following area with the Standard of Care: * Communication between various Medical providers outside the area and staff. * Responsiveness to Patient Calls. read more

My daughter mistakenly ended up here instead of at Mercyone next door (she is new to the Dubuque area). They ran her insurance card and did not inform her it was an out-of-network provider. (She had looked it up first and knew Mercyone WAS in-network--she just ended up at the wrong building-they are right next to each other) . Proceeded to treat her for possible rabies exposure--and now is houndng her for over $7000. According to my insurance EOB's we should "only" owe them about $2300, but they don't accept price breaks that most insurances offer. (Mind you my insurance company has already payed them $1933.55). My insurance informed me that what they charged me "exceeds the reasonable allowable amount" and gave me resources to appeal. I went through the appeal process, they reached out on my behalf to help negotiate. The clinic told them it is in their policy NOT to negotiate any bills with insurance companies. This predatory behavior by the medical industry HAS to stop! While I know this review probably won't accomplish much, I am going to keep fighting on my daughter's behalf so this clinic cannot do this to other unsuspecting patients. read more

Absolutely would never return to this clinic. They are very unprofessional and provide second rate care. On top of that they do not have the facilities to provide extra care if an acute care doctor recommends it. Instead they send you to Mercy for a much more premium charge. I have talked to their administration and got the "there is nothing we can do" bs. First and last time ever using Medical Associates for any care needs read more

The billing department screwed me over. They said I had to pay my procedure ahead of time which I had to pay via credit card. They then went on to bill my insurance for the same amount. And wouldn't you know my insurance didn't know I was charged so I still owe for my out of pocket. They would have done nothing about it except for me digging into it with my insurance company. Extremely unethical to charge a patient before billing insurance. read more

No way to pay a bill online. You either have to call in and wait on hold to speak to someone to give them your credit card or send a paper check. This is absurd in 2024. read more

My husband and I just got married on May 30th and the day before he was very sick we needed to find a place to get him some treatment. Thankfully we were able to find this place because we're from out of town and we had no idea where there might be a clinic. This place was super helpful the person we talked to on the phone was helpful. We were able to get his medication easily in the upstairs pharmacy. We even got a call from them on Monday to follow up and see how our care was. The nurses and the nurse practitioner we saw were the best and they made him feel so much better and they were all super accommodating and helpful. We got in and out and medicine in about an hour to hour and a half. Thank you again! read more

Rarely do I have to visit the doctor, but when I do, it's usually bad. Well, being out of town and sick is even worse! Fortunately, I found out this place had an acute care clinic for walk-ins and don't treat walk-ins as urgent care (saves some money over urgent care clinics). As a new patient, registration was quick and painless. They even called to get me on the list to see the doc downstairs (which was nice). Seeing the doctor was super quick as well. The prescription was ready for pick up right upstairs, so everything was super easy and smooth. Keep up the good work! read more

Trying to resolve a pain issue I went to Finley urgent care and was not even given an xray to see what was causing the extreme pain, not even offered a pain med while I was there, a JCAHO Gold Standard National Patient Safety Goal!!!!! I even asked to have an xray full well knowing the potential risk of radiation.....I was in severe pain, constant! I went to another urgent care in CA, unable to get into my pcp, and at least I was given a pain injection and muscle relaxers. Even tried chiropractic medicine unsuccessfully. Then I go to MA acute care and had the best experience of all times. I was xrayed, given a rx for steroids, and rx for physical therapy!!! Something that should have been recommended from the get go. Dr Caylor, I cannot thank you enough for really listening to me and addressing my chronic issues in an acute care setting, with, on the first day of treatment, I was TOTALLY PAIN FREE IN MONTHS! I appreciate your compassion, your dedication, your intelligence, and your sense of humor! Yes, humor is the best medicine! read more

i Have been going to this clinic for over 45 yrs. this is the only clinic my 32 disabled son knows. We loved r drs until I stood up To a physiatrist because a dr called my disabled son a liar, then called me a liar. Then this dr called DHS saying I was abusing my son. When this was the first time that he met us! Spent 5 minutes with my son. So I complained....dr Henrick Schultz from the clinic sent me a letter saying my son and I were kicked out of the entire clinic!!!! They canceled my appointments with a surgeon and a dr for pain. They refused to fill our prescriptions! My son could have died without his meds. It took months to get into a dr. And now we have to travel 2 hrs for his specialists!! My son is so upset that he has lost almost 30 pounds. They have put me in depression and sever fear ofI anyone in the medical field. I wrote a 4 page note to Henrick Schultz asking for forgiveness and begged to let us back in. But they still refused. this is the only clinic my son knows. I feel this is abuse! They r putting my sons life in risk!!! These new drs don't know him and will never read over 30 years of records!!! I'm so worried that I have become sick. I even wrote to the medical board of Iowa .,,they too refuse to do anything. they think it's ok because it's legal! But it's not right!!!!! My son had nothing to do with my compliant!!!! and yet, they kicked him out too!!! :( Please complain so we can stop this clinic from doing this to anyone else, especially a disable person. read more

Their Acute Care clinic is a good place to go to when my regular Doctor isn't available and while important the problem isn't serious enough to warrant a visit the ER. They work to get people back as soon as possible, have the doctor do his or her thing, and get them on their way. read more

Everyone should have a doctor like Scott Schemmel! I saw him today for a second opinion on arthroscopic knee surgery. The first doctor wanted to do surgery right away, no scan, no MRI, nothing. Spent less than 3 minutes in the exam room with me. I asked for a trial physical therapy regimen and he reluctantly agreed. It improved my knee about 80%. Dr. Schemmel's first question was, " where is the MRI result? So that was done last week. At today's visit he spent time going over the anatomical knee, showing where my problem was, options for treatment, etc. Good thing I was hesitant to let the first doctor do surgery. My MRI showed that I would only have 40 to 50% chance of improvement with surgery. I chose the Depo Medral injection into the knee, and already can feel a difference for the good, an hour later. Thank you Dr. Scott Schemmel, you are the best! read more

My experience was mainly with Dr. (Ram) Ramabadran. He seemed like a fairly decent doctor until I suddenly had high palpitations one day. Luckily I was in Chicago when I had the problem and I was rushed into the UChicago hospital. The head of cardiology there advised me that the medication provided by Dr. Ram was unsuitable for me, since I have high blood pressure. I am so glad I changed to a better cardiologist in Iowa City now. I haven't had those high palpitations any more. read more