I made an appointment 2 weeks ahead of time. They were only able to offer a 15 minute visit which I…read morefound odd for a PCP. However when I showed up they said the provider was not there, and hadn't been for most of the week. No effort had been made to contact me or inform me at all. They said they must have called and left a voicemail but when I showed that no one had called or left a message, they said "well that's fine, I can reschedule you". They did not try to fit me in with someone else that day, no apologies for wasting my time, or any remorse at all. Their soonest appointment was over two weeks away. When I said I won't be rescheduling due to them not calling to cancel or apologizing, I was given an attitude and told "we're just trying to help you! but WHATEVER". Poor communication and customer service. I understand the low ratings. I can't see this clinic lasting long with this type of behavior.

Love Dr. Mullengada, but I just wish I could get to see her more often. I usually end up seeing a…read morenurse practitioner. However, I do love the nurse practitioners I have seen there.

Dr. Wichman has been my primary physician for 40 years now (oy, how time flies). He's been very…read moreprofessional, attentive, knowledgeable, open to any and all questions, with answers that are complete and easily understood. In addition to his medical expertise, he's extremely personable and has a wealth of knowledge in the arts, ecology, ornithology, ethology, politics and history. He's a joy to converse with in all areas. Oh, and last, but not least, he keeps me laughing.

The last of the old neighborhood doctors. Takes the time to listen xxxxxxxx xxxxcxxxxxxxxxxxxxxxxxread more

The doctor is extremely kind, professional, and attentive. However, the front desk receptionist who…read morespeaks English has attitude/rude. It's disappointing because the medical care itself is excellent, but the customer service at the reception really needs improvement.

This doctor has the call attendant ever. I wanted to book an appointment for medical check up and…read moreshe was very rude from the beginning of the call. As if she is obliging me by answering the calls. I asked her if she can wait for a second till I look up for something and she said no, she cannot wait and she hung up. After that I called multiple times and left the voice message but nobody answered. Not the kind of clinic I would want to visit for anything!!

If I could give ten stars, I would. I have been seeing Dr. Marella for 16 years, and I would…read morehighly recommend him to anyone. He is a caring, knowledgeable doctor who never rushes you through an appointment and always takes the time to get to the bottom of whatever health issues you might have. But the most unusual, and dare I say "exceptional" characteristic of Dr. Marella's care, is that he respects his patients. He listens carefully to what you have to say and never disregards you. His office staff is also wonderful; efficient, friendly and goes out of their way to meet your needs. AND I have never waited longer than five minutes past my appointment time. Amazing.

Great primary care physician. I didn't have a PCP for awhile and was just using Urgent Care because…read moreI couldn't find a doctor I really liked. That all changed once a friend recommended Dr. Merkle. I've only seen Dr. Merkle himself a few times during visits, as I usually see his Physician's Assistants or Nurse Practitioners (either Donna or Beth), but they are always on point and extremely helpful. I never have an issue getting an appointment (even same day!), and the whole office and staff are just wonderful. I would definitely recommend Dr. Merkle and his team if you are in the market for a primary care physician.

Dr. Merkle has been our family doctor since we moved to Hackettstown. He is knowledgeable, takes…read morethe time to explain everything, very personable with kids and has great bedside manners. His staff is great and it's not that hard getting an appointment.

I have several GP docs in my life. One a decade ago, was very heavy, ate bad stuff and kept…read morecriticizing my weight and diet! He retired after a stroke... karma? Dr Levy came highly recommended and I have been seeing him for my annual for several years. Under his advice and care I have lost weight, improved the dreaded cholesterol numbers and other health issues. He is plain speaking, has a sense humor and has good communication skills. I probed the staff, asking which MD in the practice they use and most preferred Dr Levy. Shhhh. That's our secret.