The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

I initially chose WTBC because they were listed as an approved provider under my insurance. I did a…read morelot of research and found that they have 100's of 4 & 5 star reviews so I was one happy person. I have to be honest...Dr. Scott Wofford is amazing as is his staff! He is down to earth yet incredibly knowledgeable and experienced at all he does. He is also an educator to not only me as a patient but to his staff. You can tell they REALLY like working for him and his 2 other DCs. I went there for the first time yesterday (9/2/2025) with several issues (knee, ankle, and both shoulders) and we discussed them all. He worked up a treatment plan and I walked out feeling so much better as he said I would. I'm a realist and know (Scott Wofford also stated) that my pains will take a couple more treatments and I'm so fine with that. I couldn't quit talking about how good I felt once I got with my husband. I can't wait to go back again next week and see how much better I am able to move. He is truly a blessing!

West Texas Back clinic has excellent Chiropractor's and staff. I like West Texas Backread more

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

I had my Annual Medicare Wellness visit this morning. Dr. Duke dropped in and visited with us for…read morea few minutes. I never feel like just a number with them. It seems obvious that they genuinely care about their patients. This is a practice that I highly recommend.

I have been a patient for a few years and I always enjoy my visit. Very friendly staff. The care I…read morereceive is spot on

Dr. Gao is an excellent physician. He provided a very good treatment plan for a family member. He…read morealso gave us much needed information. I highly recommend him to anyone looking for a primary doctor.

HORRIBLE PERSON! Terrible doctor!! My handicapped mother fell and could not walk for months. We…read moreBEGGED him to order an MRI (you cannot get an MRI in Abilene unless a Dr. orders one) he LITERALLY WOULD NOT ORDER an MRI for my mother! He was her primary care physician for gosh sakes. She went to rehab for two weeks all the while he was prescribing medication for her, but NO MRI. When she left rehab, she went to her lung doctor and told her the story. Her lung doctor could not believe he hadn't ordered an MRI yet. She ordered it and received the results...her FEMUR WAS BROKEN!! It has now healed incorrectly and she needs surgery to fix it, however, she cannot have surgery because of her health. She was bed ridden for a year thanks to this idiot. Going forward, she was scheduled to see a new doctor for two weeks, the morning of her appointment she was told she cannot see this new doctor because Dr. GAO has black listed her. If you value your health and your LIFE, I would NEVER see Dr. GAO. WOULD'T GIVE HIM ANY STARS, BUT ZERO STARS IT IS NOT AN OPTION.

This is a really nice facility. Doing P/T here. The therapists know what they are doing and have…read morebeen very helpful. If you need P/T, this is the place to go.

Dr. Jennifer Johnson is one of the most wonderful doctors I've ever had the pleasure of knowing!…read moreShe is phenomenally warm and caring, as well as being extremely knowledgeable and gentle in her treatment. When you speak to her, you can tell she's listening very intently and her facial expressions convey a great deal of empathy and genuine care for your pain. If I could I would go to Dr. Johnson for all of my medical care!

This was our very first time coming here. Our mammogram machine was down where we normally get ours…read moredone, so I called around. As soon as they got our referral, they made our appointments and got us in quickly. All the staff were very friendly. I had never been here and didn't realize this place was here. We will definitely be going back and keeping in mind that they have a walk in clinic as well.

I called to get an appointment to see my orthopedic doctor after a skiing accident (he had told me…read morethat I could go to the clinic if I needed to be seen on short notice). I was told that I needed a referral and I told the receptionist that I was already a patient there and had Medicare. So, I called my pcp and asked to get a referral. Since no Dr office ever calls back, I called Bone and Joint back and was told by the nurse that I could have an appointment in a week. Nevermind! I went to Vital Care and got help with my skiing injury!!

Y'all this place has such an amazing staff. They are always friendly and efficient. My kid broke…read morea bone, it healed and they promptly broke another bone. We had several months worth of regular visits. I'd recommend this place to anyone.