Simon Med Imaging in Scottsdale just called and cancelled my appointment for about the 4th time. I…read morehave been trying to get in to see them since March 2026 after I landed in the emergency room with extreme back pain and couldnt stand or walk. Seems that the only Simon Med Imaging place I can go to is Desert Ridge because I have a pacemaker. I cannot go to any doctor to be treated until I have a recent MRI. My new appointment has been put back 2 more months til August. This is all because they dont have the proper personnel to handle my MRI. As of now only one person can do it and she is backed up two months. Is this anyway to run a Simon Med Imaging office??? So if you have a pacemaker people - lots of luck getting in.

Horrendous customer service. My insurance called me to see if they could get me in here…read morespecifically to schedule an MRI. I told them explicitly I needed a specific date and if you guys couldn't provide that, that this would be a waste of time. The woman I got, Clara, was awful. She refused to even tell me scheduling dates until they submitted all my information in your system. She wasted 40 minutes of my day while I was at work because she didnt know how to do her job. She then proceeded to tell me "well, sorry, 12th isnt available ill put you down for the 14th" no the hell you wont. I told her to cancel everything that I was done with your companies unprofessionalism. Now, I have you people harassing me via call, text, and email! Do not go here! They will waste your time and then harass you ruthlessly!

I had an MRI done on June 18. Today is July 7 and I still do not have the results. Every time I…read morecall they give me a date in the future that they should be read by a radiologist. But the date keeps getting pushed farther out with no explanation except they are swamped. I have a doctor appt coming up. I have told them that but it doesn't seem to matter. I even had my doctor's office call and they got the same run around. I think this is unacceptable. At least give me an honest answer instead of the standard lines.

As far as imaging facilities go, this is the place for accommodation of schedules including late…read moreevenings! Staff was patient a d friendly and made my scan tolerable as I'm claustrophobic so the open and extra large MRI was A okay!

I recently had an MRI at MH Imaging at 2500 W. Layton St. and give the company owners and staff…read morethere high marks. The layout of the imaging suite I had was well designed and bathed with warm accent lighting. MRI machines are loud, so the technician offered ear plugs, head phones (with my choice of music) or both. I chose both enjoying some great 70's Eagles tunes to pass the time while the GE 3T MRI performed its magic. There was an issue getting my Doctor's imaging order communicated to MH Imaging, but that was not MH Imaging's fault. Once I got the order corrected and resent from my physician's office, the MRI image scan process went smoothly. I want to personally thank MH Imaging for making this State of the Art MRI technology available and price competitive vs. other Milwaukee area imaging options. MH Imaging is a great option to consider. G.W.

I visited MH Imaging for a scan and will not be returning to this location or any MH Imaging…read morefacility. I arrived about fifteen minutes late due to confusion with their multiple locations on the same street (Layton ave in Milwaukee)--there's another center just two miles away, which is an understandable mix-up. However, the receptionist showed no empathy or effort to understand the situation. When I tried to explain that I was in severe pain and needed to be scanned urgently and also drove 30 miles, she refused to listen, said 'I'm not gonna speak with you anymore' and 'I think you need to leave now.' She offered only 'I can get you in tomorrow' before turning her back on me. I'm sure I'm not the first patient to mix up the locations, especially since only the main facility shows up online. Not to mention she also condoned a hostile patients threatening behavior towards me. Their follow-up communications are also vague and don't even include appointment times. As a healthcare professional myself, I would never interact with patients this way and will not be sending my patients here. We are taught that, as healthcare professionals, patients come in to the facilities on some of the worst days of their lives and these employees showed no understanding of that. The staff could definitely benefit from training in patient interaction and professionalism. Better location clarity and proper follow-up are also needed of course.

I could not be more thankful that I decided to break away from the big medical system and go to a…read moresmall independent practice. The personalized care and attention I received were absolutely wonderful! Upon my arrival, Jessica gave me a cool towel with my choice of essential oils added to it. It really helped me feel calm and comfortable while I was doing my initial visit registration, which I completed on an IPad and it was so user friendly. My visit with Joanne Browne was awesome. She truly took the time to get to know me and help me work through some issues. I am so glad that I chose Village PCP and will NEVER go back to big health care medicine ever again!

From the owner: Our providers will give you personal attention, take the time to listen to your concerns and answer…read moreyour questions, and collaborate with you to work toward improving the health of you, your family, and your community. We will build a partnership with you and help you overcome obstacles by offering you realistic options for your personal situation.

Wonderful staff, clinic very clean. The front desk and technicians were all amazing! The result…read morecame back pretty fast. I also appreciated that any time I called someone picked up and it wasn't an automated system. They are also very upfront about the cost and will tell you your out of pocket cost before you go into the appointment.

Thank you for your response and assistance.... I have not heard from WICE or Peter Akermann, nor…read morehave I received a refund or any indication of the same. I will be happy to take down my review as soon as my 9 MONTH ago due refund is received. The requirement to go to this level for a simple refund of an insurance approved service is not at all reasonable and I appreciate any assistance.

I went to KRC for the first time in January 2023, for an MRI, for my shoulder…read more My first visit was fine, but everything I've had to deal with KRC since then has been nothing but confusion and stress. I lost my insurance a month after my visit, which caused alot of confusion regarding my bill. It took several months, but eventually it got sorted out. However, trying to get ahold of the billing department was ridiculous. I made several calls attempting to pay my bill, left several voicemails explaining myself, only to be called back once or twice while I was still at work and unable to take phonecalls. I've never had such a difficult time trying to contact a billing department. Eventually I was able to talk to someone and get my bill paid. Then, literally a whole month after I paid, I got a call from a collections agency regarding the same bill. I still haven't been able to figure out if this whole thing is going to poorly impact me at all. But I tried my very best to avoid this kind of thing happening, only for it to happen anyway. And I can't blame anything else except the poor communication from KRC. I'll be getting MRI's from somewhere else going forward, if I can help it.

I was seen for an MRI on Saturday, April 20, 2025. Five stars just aren't enough ! My experience…read morewas fantastic from the time I checked in. Loretta at the front desk was so nice as was the MRI Tech Elizabeth !! Wonderful place with a wonderful staff !!

I feel devastated to have to leave this review because I felt so confident with Dr. Heffez prior to…read moresurgery, but here I am 6 months post op with significant issues and they won't even see me. I have not seen him since one week after my surgery. His PA viewed my one month post op brain mri and told me everything was fine then, so I just need to find a new doctor. I truly feel abandoned and have to try to find a new doctor, which is quite difficult, because every dr I've spoken to refers me back to the surgeon who performed my surgery.

in my opinion, doctor is horrible. Dismisses patients and uses a plate that harms some of his…read morepatients.