This facility and the staff are superb. Everyone was super friendly and accommodating as I was a…read morefirst time Sutter Health client. This location has parking in front but also in back in the garage. Highly recommend for any urgent (non urgent) requests!

I came in for sinusitis treatment, specified it was not allergies as I have no history of…read moreallergies. The nurse tried to tell me I had allergies even after I told her I've never had allergies several times and had sinusitis previously. After all of this she still said "yeah allergies are tough" in a condescending manner before leaving. Thankfully the doctor listened to me and gave me proper treatment, including antibiotics and a referral to an ENT. I don't understand why people like the nurse go into healthcare, they don't listen to their patients and think they know better meanwhile I had (and still have) chronic sinusitis so bad that I have now been through 4 rounds of antibiotics and might need surgery. I'm glad she's not a doctor because I would feel sorry for her patients. I would give the doctor 5 stars as he was knowledgeable and helped me on the path to recovery. Nurse has no business in healthcare and I hope this urgent care realizes that eventually.

PAMP is THE BEST but, like all other medical services, they're extremely busy which makes getting…read morean appointment quickly very difficult! Sad.

I went to make sure a little skin tag was benign and was with a doctor for 5-10 minutes maximum. As…read moreI was leaving, they said they could remove it if I wanted but not necessary. Seemed like they were suggesting it, so I said okay and they sprayed it with an aerosol -- it took one second or less. Bill was over $900, more than half of that for "surgery" which was the nanosecond they took took to push an aerosol nozzle (my part of the bill for that is around $350). When I called billing they could not care less. The place is a total rip off, it's really no better than organized crime. Disgusting. On top of that they are tax exempt and send out letters asking for donations and will bequests, when their last public tax filing (form 990) shows their top five executives made $11,497,041, $6,356,149, $3562,932, $2,403,304, and $1,580,141. That's $22,193,567 between five -- over $22 million! Absolute scam.

I had went to PAMF for years, then switched to a different clinic system. Recently due to my…read moreinsurance change, we went back to PAMF. Not long ago I brought my child to PAMF expecting a routine annual well check, which should be fully covered by insurance. However, I ended up receiving unexpected charges for things I didn't ask for. Be very careful during your visit. Even answering simple questions like "Do you still have your EpiPen?" can lead to extra charges. If you reply that you don't have it, even if you say you don't need one, they may take that opportunity to review your medication history or renew a prescription--and suddenly it's no longer considered a preventive visit. It feels like they try to find ways to add to the bill through casual conversation. Unless you explicitly refuse anything outside the core checkup, you risk being charged. I recommend being extremely cautious: Do not agree to anything extra--no prescriptions, renewals, or even minor health discussions--unless you're ready to pay for it. I expected better transparency from a trusted healthcare provider. Very disappointed. Find other clinic systems if you can.

I absolutely hate my appointments here. The check-in lobby is not intuitive and if you have more…read morethan a few issues going on concurrently they don't bother verifying why you are there. I've always had the check-in desk be friendly and detail-oriented at the other locations. This location makes you feel as if they're doing you a favor for checking you in. It boils down to caring about patients and not humiliating them if they are not 100% wired up and tuned in. Each time I come here, which is always after a few years when I feel things may have gotten better, it's a negative experience. The actual providers are ok, not the warmest but cordial and professional. I'm sad for the seniors that come here because I've seen the impatient staff being rude and dismissive to them as well.

I had an MRI at Valley Radiology Los Gatos and felt very well cared for. The front desk staff were…read morevery nice, and the lady in the MRI room was incredibly understanding and patient. I get anxious in closed spaces, and they even stopped the machine a few times to make sure I was okay. I truly appreciate their kindness and professionalism. Thank you for making a stressful experience much easier.

I had an MRI done recently, for the second time in 6 months. Not only the results were not ready 5…read moredays later but I was told by the employee that VRI does not have Radiologist full time ! Before the exam I told the technician to pass my info to the Radiologist and "not to copy the findings from my last MRI as they did 6 moths ago! Back then, Sept. '25 the MRI findings were copied- word by word- ferom my last MRI back in 2023 which my doctor found and did not like it at all. Neither did I. What's the sense and purpose of MRI, if the findings are copied from the prior imaging test? Outside of getting paid for that expensive imaging, it did not provide the current extend of spine damages making it useless for the treating doctor. Consider facilities with full time radiologist on payroll!

I was recently a patient and as i was being discharged. I got to cross paths with a PSA named Laura…read moreand she gave me so much comfort. Told someone funny dad jokes which made me feel so much better. She talked to me about her kids and she was just amazing with the care that she has in her heart. Thank You Laura for offering such care to me and being so attentive. Your jokes made my day

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

I had my surgery scheduled at 8am. on the same day at 7:24 i received a call saying that my…read moreprocedure has been cancelled because there was no water. I can not confirm the caller so I called back but i was directed to the voicemail. I can't risk missing the appointment, but i need to verify the caller, so i ended up showing up to the office. Although the office hour starts from 7, the reception said the phone does not work until 7:30. I did not get my surgery at the appointed time. I would say this place is unreliable in terms of schedules.

The team was so professional, caring and attentive with my husband today. I can't say enough about…read morehow efficient they were. The nurses, anesthesiologist, and Doctor Michelle Nguyen were the best. I highly recommend this facility!!

I have been seeing Dr. Gorman for probably ten years now. Five years ago I moved to the Big Island…read moreof Hawaii. I schedule my appointments, with Dr. Gorman, three months out. We go over my labs, meds, and any issues I might be having. There has never been a time when she hasn't been able to fit me in. The reason she has PA's, is so all patients can be seen if and when she can't. Even Having to flying in from the island 4 times a year to see her is more than worth my time. If you think getting in to see Dr. Gorman is tough, move to Hawaii, here you could die before seeing a doctor, that's why I pay to fly in to Cali to see Dr. Gorman.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.

The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.

I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

Front desk lady whose name I think is Kathy was very rude and some random male patient flirted with…read moreone of the front desk ladies and she went along with it.

The doctor office is so good, but the lab ppl don't care for patient waiting (wanting to go back to…read moretheir jobs). Have heard disappointing feedback for the lab from friends but I come here as it is close to my home. The checkin lady (one with pony tail) keeps chitchatting with the guy. I know it's good to take breaks but not when you have patients waiting in wait area. Disappointed. The lady with bun and the new guy is pretty sincere. Will be going to the lab in Los Gatos.

The doctor at this facility, Dr Tabrizi, is fantastic. Very thorough, caring and reliable…read more If you need medical care, go see her.

Came here, without an appointment, right as they opened. I was told the doctor wouldn't be in for a…read morewhile and that she had an appointment so I could stick around and wait or get a telehealth appointment. I opted to wait, which was great because I think the nurse could see how sick I was, so she took me back to get me started and texted the doctor. Doctor Tabrizi was there shortly after and was able to see me immediately. We had a quick evaluation and she got me a prescription sent in right away. She was nice, helpful, and easy to talk to. I'd absolutely plan to come back here next time I'm sick and in need of treatment.