I frequently shop at this CVS to take advantage of the coupons and deals, which are especially…read morehelpful for my large family. During our first visit, Leonora was incredibly helpful. She took the time to show us how to use the CVS app, explained the available deals, and even encouraged us to sign up for the monthly membership to maximize our savings. Because of her assistance, we had a very positive first impression. Unfortunately, our experience during our most recent visit was completely different. While using the self-checkout for one of our transactions, Leonora suddenly shut down the register and directed us to a staffed checkout lane. We had chosen self-checkout specifically so we wouldn't hold up a cashier while completing multiple coupon transactions. When we moved to the register, Sabrina, the cashier, appeared irritated and acted as though helping us was an inconvenience. After completing one transaction, she instructed us to get back in line for our remaining purchases so she could help other customers. As she called the next customer forward, she loudly announced, "They're couponing," which made us feel embarrassed and singled out, as though we were doing something wrong. Leonora eventually took over the transaction again, but by that point we already felt uncomfortable and unwelcome. We still needed the items, so we completed our purchases, but the entire experience left us feeling harassed and judged for simply using the coupons and promotions that CVS advertises and encourages customers to use. I don't believe customers should be treated differently for taking advantage of store deals. Coupons are offered to help people save money, and no one should be made to feel like they're doing something wrong by using them. What made this experience even more disappointing was that Leonora had previously been so helpful and supportive when teaching us how the program worked. We even signed up for the paid membership based on her recommendation. I hope management addresses this situation and reminds employees that all customers deserve to be treated with respect, regardless of how they choose to shop or save money. Customer service is a very important to me.

Get a text message at 1:30 PM that a prescription is read. I go to get it and there are closed…read moreuntil 2 PM. Why don't you wait to let me know after you reopen.

I had amazing customer service and my RX was filled quickly ! I had to drive a hour one way and I…read morewill definitely be using them for future medications .

Lisa and Angie were short handed but continued to give great customer service with smiles on their…read morefaces. Handling the phones, drive thru and the customers in the store was awesome to watch. I was in and out in less then 30 mins. Great job you two!!!

I moved to Longview about a year ago and used another pharmacy in town. I had problems with that…read morepharmacy, so I tried Albertson's since it would be convenient for me to pick up my prescriptions while grocery shopping. Service has been terrific. the pharmacists are kind, the clerk is polite, and they have the medications I need. I'm glad I now have all my prescriptions at Albertson's now. I recommend anyone needing a new pharmacy to try Albertson's.

DO NOT USE THIS PHARMACY unless you would like for your pharmacist to call you and ask WHY you need…read morea medication. The pharmacist in charge, Reginald Lewis, called and asked as to WHY a patient needed an "abortion pill". This "abortion pill" was prescribed to a patient by her doctor to manage an UNWANTED miscarriage she was going through. The pharmacist, Mr. Lewis, decided it was in his best judgement to call the patient to clarify this rather than calling the PRESCRIBING DOCTOR. I called to speak with Mr. Lewis, and he informed me that "he was not going to talk to me about this", he did not once ask if I had Medical Power of Attorney or HIPAA Authorization, (WHICH I DO) and "that I needed to do my research," and proceeded to hang up on me. Well, Mr. Lewis - License #39841, I have done my research and reported you to the Texas State Board of Pharmacy. According to the Texas State Board of Pharmacy, "IT IS THE RESPONSIBILITY OF THE PHARMACIST TO CONTACT THE DOCTOR FOR CLARIFICATION IF THEY HAVE ANY QUESTIONS ABOUT THE MEDICAL CORRECTNESS OR LEGALITY OF A PRESCRIPTION." So, please, use your best judgement in using this unapologetic and unethical pharmacist.

Had to move to CVS because of my Medicare provider. The worst pharmacy I have ever used. They have…read moreto order practically everything and the staff are rude.

I had to switch to CVS with my new health insurance to get my pharmacy benefits. It's now four…read moremonths in. They have never gotten all my prescriptions correct. They still can't spell my name correctly. And while they're wearing masks for COVID, they're not all wearing them correctly. One of the pharmacists doesn't cover his nose with his mask. The show histories in their app of having filled narcotic prescriptions that I've not picked up. When I've inquire about that, they can't work out on their computer what they have or haven't filled, or when I'm able to ask for a refill. They still have worked out how to refund the charges they made in error in January and February. Their business execution is criminally inept. They shouldn't be licensed to distribute controlled substances. Don't even.

Reasonable prices, fast, friendly service. I'm so glad Nik opened this store! He was my pharmacist…read moreat CVS for years. He's the BEST! He also has a great staff. They have a drive-thru, free delivery and it's close to my home. It's a winner for us!! 5 STARS

Customer service. I ran into Brookshires for 3 items, which I was holding and not using a basket…read more I went to the self checkout. There was a customer checking out and a women standing a couple a feet behind her. I mistook her for a customer. I asked her if she was in line, but she didn't respond. Is again, she looked at me and "do I have a buggy?" Very snotty! No need for such a rude response.

We ordered a large quantity of deli trays from Brookshire's in Longview to serve at a wedding…read morereception and everything was great. The foods were fresh, delicious and arranged beautifully. Each tray was just as we had ordered it and all were ready at our requested time. Thank you for an awesome job!