Terrible customer service and unethical business practices. I was passing through the area as I am…read morenot local to Peachtree City, Ga. I placed an online order that was scheduled to be ready at 7:57pm. I arrived at the location early around 7:52pm sat in my vehicle and watch two employees (male and female) talking while the store appeared to be open (closed at 8pm). As I exited my vehicle I received a phone call from a young male employee who advised they just received my order and could not make it by 8pm. I was informed I would have to come back tomorrow for a refund or pick my order up in the morning (not sure how that would make sense). I informed the employee that I am outside the location and I was only passing through. While I heard him getting instructions from the female in the background he only advised I had two options but basically both inconvenience. I have to wake up on my off day put a effort to wake up and call and speak to a manager or drive back 57 miles and talk to a manager. Not to mention one of my items I ordered was prepackaged almonds which did not have to be made. I am not sure why they could not give me a refund over the phone or why the system even took my order however this business needs serious failsafes in place as well better trained associates when dealing with customers. I literally watched one employee walk out at 7:56pm and the other employee lock the door and close the location before 8pm. I will be filing a dispute with my bank as I did paid for items I clearly did not receive nor will receive at this point. Only because I know that many smoothie kings are franchises this will not prevent me from patronizing the company again I will never patron this particular location definitely. Update: I Spoke with management and my issue was resolved. However I really hope this translates to better training for current and future employees.

This location is absolutely horrible. I used Doordash to purchase three smoothies. The Dasher…read moredidn't receive one of the smoothies. I was told by George B. that it was the Dasher fault although one of the smoothies were not ready. The sticker on the cup said 1 of 3 and 3 of 3. It is the providing the food/beverage responsibility to communicate with the Dasher that the order is not ready. George B. was extremely rude. He stated I could come up there and argue about. This was my first and last time purchasing anything from this location.