Great staff and service. This location is immense with a large selection of items. The pharmacy is…read morewell-run with helpful and knowledgeable staff.

I just waited in the drive-through since 1 o'clock for them to take their time waiting on customers…read morein line at the drive-through, only to get there at 1:30 and then putting up a lunch sign and they're unavailable. This is the worst system I've ever seen in my life for drugstore. So much for being a drugstore that's supposed to be helping others. At some point, I will be moving my prescriptions out of CVS. There's gotta be a better situation than you guys.!

They are the worst. They could never keep track of prescriptions or deliveries. I would go (or my…read morespouse )and try to pick up my scripts and they either couldn't find them, or they didn't have it in stock or something happened with the insurance. Because they are old school the communication is terrible. There is practically no parking. One of the techs is very, very rude and abrupt. The actual pharmacists are okay but it's like dealing with the man behind the curtain to try to get their attention. I thought since they were independent that it wouldn't be like a chain drug store but it's actually worse because there's such a lack of communication. As I said, landlines work, you just have to really organize around it and call customers and keep them updated.

Physician called in my prescription and gave me the Winter Garden Pharmacy number asking me to give…read morethem an hour to follow up. Called about an hour after submission and was asked a number of questions to validate who I was. Placed me on hold for about 5 minutes several times, sometimes asking for the same information I'd already provided before finally telling me that they'd have to order the ingredients to fulfill the prescription and that it would be ready the following day. Called the next morning as previously instructed, was again asked the same validation questions and they kept placing me on hold for an unreasonable amount of time before telling me that the prescription wasn't ready but they could have it ready when I was ready to pick it up. What Pharmacy does that? Receive a prescription and then doesn't fill it until the customer has to call and ask them to fill it??? Additionally, since they'd initially acknowledged receipt of the prescription telling me it would be ready for pickup the next day; I wasn't impressed by their inconsistent communications. Provided my insurance info and was informed shortly afterward that the Member ID I provided was incorrect. I've never had any issues with the Member ID with any other Pharmacy or Physician that ran the number, asked them to repeat the number back to me and it was correct but for some reason they were unable to recognize the Member ID as valid. Told me I needed to check with my Insurance company to resolve the Member ID issue b/c the number was invalid. Contacted my insurance company who investigated the problem and I was informed that Winter Garden Pharmacy entered incorrect information for my physician into the National registry system causing the issue. There was no issues with the Member ID. My insurance company contacted and alerted my physician who then had to contact them to have them enter the correct information. I then called around 2 p.m. and asked if my prescription was ready and was again told no, but they could have it ready immediately if I wanted it. I told them I'd be coming down within a few hours. Arrived about 3 hours later and they still hadn't began filling the prescription. Had to wait. (Unbelievable!!!) Informed them of my dissatisfaction for lack of communication and having to wait when my prescription was called in a day prior and after being told I could pick it up immediately, and the response was that they're the ones doing me a favor. (Oh really!!!)..... So I and other customers are paying them for Professional services so they can keep their business going and doors open...... But they're doing me a favor??? It's laughable. Told me if I didn't like the way they did business why didn't I just go somewhere else. Trust me, if it were up to me I wouldn't have used them but it was my Physician who chose them. I suppose trying to give them some business. The pharmacy area is very large but there are only shelves in half of the area and of those shelves, only 1/2 of them have anything on them like a store going out of business. They're clearly not doing a lot of business as a Pharmacy so I fail to understand why they have such challenges as if they're flooded with customers. Extremely unprofessional. My overall thoughts are they're clearly not very good at thorough and clear communications, lack any sense of professionalism when dealing with customers, and entering incorrect information into their system is simply not acceptable especially within a Health related profession dealing with PHI data. I don't think they're bad folks, but there's obviously a serious lack of professional skills and training required when dealing with prescription medications, insurance and the public in general. Absolutely zero moral or professional etiquette. Will never use them again and advise others to consider using more reputable Pharmacies where the employees and staff are held more accountable under a Corporate entity such as CVS or Walgreens. These folks are running this Pharmacy unchecked without any moral constraints to do and say as they please.

Went here for passport photos for my 2 toddlers and photo staff was patient and kind throughout the…read moreprocess! She was interactive and professional and worked with my rambunctious kids. Even though it was only 1 person working she was able to handles multiple people and with a smile on her face. Would be back for orders from this photo dept.!

Horrible location and booking system, do not go here! I was scheduled for RSV vaccine, form filled…read morein, appointment was in advance. However, the system did not ask for my insurance type when I was booking. When I'm arrived, was told they do not take Oscar and I have to pay $340 out of pocket for the vaccine. I wasted time, the vaccine has to be done 32-36 weeks pregnant and cause of their poor communication I don't have much time to find a different location now

Do not use pharmacy for this store. I had all my prescriptions here. They did NOT notify me, that…read morethey were closing the pharmacy for ALL weekends...Had a medical emergency....could not get an RX filled. WHAT IS UP WALGREENS....TOO MUCH COMPETITION. ???Don't close on the weekend...NOTify your customers.!!! HOrrible! horrible!

Today had a scheduled appointment for my Covid booster, the woman in charge at the Pharmacy was…read morerude from the start. First; 1. She asked if I had insurance. yes, we can either run it through your insurance or you can pay the total. I replied, of course, run it through our insurance if they have to bill me that's fine. 2. I was getting two shots, Covid Booster, and my annual flu shot. Her question, would you like your shots in the same arm or 1 in each arm? I ask, what do you think? that's something you have to decide I can't decide for you (so much for guidance for something so important) so tell me so I can take care of it. Rude tone. 3. After both shots, I ask 'what do you think, just put some ice on both areas? Her reply, I can't tell you what to do, that's something you'll have to decide on your own. Seriously! A pharmacist that's trained in the medical field, you ask a few simple questions and NOT 1 time gave me any type of help, not even a little. We happen to live just down the street where we can even walk to this Walgreens in Winter Garden (Stoneybrook) never again will our family walk in that door. We will gladly get what we need from Publixs across the street. Never again

My husband and I went for vaccinations at the CVS Pharmacy this past week. We each got two…read morevaccinations. Shingrix and the new flu vaccine. Everything went very smoothly and the people who work in the pharmacy are super nice. The pharmacist who gave us our vaccine made me feel very comfortable. After the vaccination was over he gave me two coupons for $10 off a $20 purchase and two free snack bags of healthy popcorn. I left there with a smile! Also parking is free and very easy at this CVS.

The Pharmacy at this location doesn't open until 9:00am, not very convenient for many customers. I…read morewill be switching to Walgreens due to this.

Pharmacist is great and very knowledgeable Will explain and…read moreMeds you're not sure. Staff very friendly.

This is an excellent CVS Pharmacy. They manage my prescription in a way that takes all of the…read morestress out of having to take daily medications. I have automatic refills and receive a text from CVS whenever my prescriptions are ready. If I'm busy their text has a link to request a free home delivery. Best part is that if my prescription runs out they contact my doctor to have it updated or let me know that it's time to contact my doctor. The staff is always polite and helpful. My medications have always been in stock and their prices are fair.

This pharmacy was close to my dr's office and is…read moreKnowledgeable, courteous, accommodating and proactive. Compared to the big companies this Business really extends a warm personal touch. Much appreciated. Hi

I love this place. e live in South Clermont and use this pharmacy for as much as possible as they…read morehelp with re-fills, find coupons where possible and generally help with everything. I never use another place if at all possible because I know they get it right. One of my Nurse practitioners suggested this pharmacy several years ago and we are very impressed with the service and how helpful they have been when my insurance tries to deny something. Many levels above our care from Walgreens.