They are the worst. They could never keep track of prescriptions or deliveries. I would go (or my spouse )and try to pick up my scripts and they either couldn't find them, or they didn't have it in stock or something happened with the insurance. Because they are old school the communication is terrible. There is practically no parking. One of the techs is very, very rude and abrupt. The actual pharmacists are okay but it's like dealing with the man behind the curtain to try to get their attention. I thought since they were independent that it wouldn't be like a chain drug store but it's actually worse because there's such a lack of communication. As I said, landlines work, you just have to really organize around it and call customers and keep them updated. read more

Physician called in my prescription and gave me the Winter Garden Pharmacy number asking me to give them an hour to follow up. Called about an hour after submission and was asked a number of questions to validate who I was. Placed me on hold for about 5 minutes several times, sometimes asking for the same information I'd already provided before finally telling me that they'd have to order the ingredients to fulfill the prescription and that it would be ready the following day. Called the next morning as previously instructed, was again asked the same validation questions and they kept placing me on hold for an unreasonable amount of time before telling me that the prescription wasn't ready but they could have it ready when I was ready to pick it up. What Pharmacy does that? Receive a prescription and then doesn't fill it until the customer has to call and ask them to fill it??? Additionally, since they'd initially acknowledged receipt of the prescription telling me it would be ready for pickup the next day; I wasn't impressed by their inconsistent communications. Provided my insurance info and was informed shortly afterward that the Member ID I provided was incorrect. I've never had any issues with the Member ID with any other Pharmacy or Physician that ran the number, asked them to repeat the number back to me and it was correct but for some reason they were unable to recognize the Member ID as valid. Told me I needed to check with my Insurance company to resolve the Member ID issue b/c the number was invalid. Contacted my insurance company who investigated the problem and I was informed that Winter Garden Pharmacy entered incorrect information for my physician into the National registry system causing the issue. There was no issues with the Member ID. My insurance company contacted and alerted my physician who then had to contact them to have them enter the correct information. I then called around 2 p.m. and asked if my prescription was ready and was again told no, but they could have it ready immediately if I wanted it. I told them I'd be coming down within a few hours. Arrived about 3 hours later and they still hadn't began filling the prescription. Had to wait. (Unbelievable!!!) Informed them of my dissatisfaction for lack of communication and having to wait when my prescription was called in a day prior and after being told I could pick it up immediately, and the response was that they're the ones doing me a favor. (Oh really!!!)..... So I and other customers are paying them for Professional services so they can keep their business going and doors open...... But they're doing me a favor??? It's laughable. Told me if I didn't like the way they did business why didn't I just go somewhere else. Trust me, if it were up to me I wouldn't have used them but it was my Physician who chose them. I suppose trying to give them some business. The pharmacy area is very large but there are only shelves in half of the area and of those shelves, only 1/2 of them have anything on them like a store going out of business. They're clearly not doing a lot of business as a Pharmacy so I fail to understand why they have such challenges as if they're flooded with customers. Extremely unprofessional. My overall thoughts are they're clearly not very good at thorough and clear communications, lack any sense of professionalism when dealing with customers, and entering incorrect information into their system is simply not acceptable especially within a Health related profession dealing with PHI data. I don't think they're bad folks, but there's obviously a serious lack of professional skills and training required when dealing with prescription medications, insurance and the public in general. Absolutely zero moral or professional etiquette. Will never use them again and advise others to consider using more reputable Pharmacies where the employees and staff are held more accountable under a Corporate entity such as CVS or Walgreens. These folks are running this Pharmacy unchecked without any moral constraints to do and say as they please. read more

I called today at 10:48am and spoke to them about transferring my prescription to them as my place didn't have it. Their response was, yes no problem and here is the cost. I call back to see if it is ready.... No sir we do not have that at all. Then why did you tell me you did a couple of hours ago. Their response sooty too bad... sadly disappointed... read more

Adorable, small, personable pharmacy. The staff is helpful. They deliver! ( with card on file). There is a $1.00 over the counter and toiletries table that I get good deals at. They guarantee the best prices in west Orange. And I agree that they give that!! I just love the personal service. And delivery. Open on Saturday too! ( allot of smaller pharmacies aren't open on the weekend) Look for the blue roof!! read more

The office I've worked for has been working with this pharmacy for many many years, they have been nothing but pleasant and very helpful towards our staff and patients. read more

Jackie GarciaJackie Garcia 2 reviews just now I'm so disappointed Winter Garden pharmacy, treated me horribly. My doctors prescription, says plexion lotion. I was delivered SIDIUM SULFACETAMIDE 9% (CLEANSER) Again, The script, says PLEXION 9.8 (LOTION). The girl who answered the phone, was rude & disrespectful after explaining to her the issue. They don't want to give me a refund of 90.00. They also refuse to issue the Plexion lotion, unless I pay the $150. I don't know what to do. I asked to speak to the manger, and was told call tomorrow. read more

As a physician in the area I know all the inconvenient that my patients can have with corporate pharmacies. I've been working with Winter Garden Pharmacy for more than 15 years !!! they are amazing, incredible customer care, the pharmacist is extremely knowledge about your meds and they deliver the meds to my patients always on time !!! How convenience is that ?. read more

My mom moved to Florida two years ago and started using this neighborhood pharmacy. At first , everything seemed OK but she kept telling me they were ending her refills that she didn't request. they were giving her medicine before it was needed and during this, they were charging her! She didn't need the refills or the extras. She complained to that pharmacy after they charged her for a medication that she didn't request and they didn't tell her they were charging her. She is a senior citizen who is on a fixed income and they took money that she didn't have leaving her account in negative, she called the pharmacy and they reversed it and they said they would clear her balance as a favor to her. She agreed but also decided to switch pharmacies. Even after she switched ,Winter Garden pharmacy was still sending her medication that AGAIN she didn't request. And when her new pharmacy needed a list of her medication, Winter Garden wasn't helpful AT ALL. my sister went in person to the pharmacy to tell them to stop sending medication and they agreed AGAIN but yet continued to send medication!! On 5/2/2022, i personally went to the pharmacy and asked them YET AGAIN to stop sending medications. The woman at the front desk then told me my mom had a balance of $247 (a balance they told her was wiped out) and that they would give me a discount and only charge me $100. I paid the money because it was worth my mother not being harassed any longer. This pharmacy is a SCAM and shouldn't be used. They don't listen and they tell people they have no balance then when you try to leave they tell you, you have a balance but can give you a discount . They are filing claims for refills that are not even needed. My mom had so much extra medicine she had to get rid of things and she is being charged. This is unethical and disgusting. BE WARNED!! read more

I take pain medicine for a compressed/adhered nerve, and I've been taking it for almost 3 years. I see a pain management doctor every 1-3 months and have had dozens of injections, physical therapy, and other treatments. Winter Garden Pharmacy said they "weren't accepting patients who take pain medications." What kind of absurdity is that? They don't care about your personal situation or the legitimacy of your prescription--they simply refuse to take any customer who needs pain meds. That's ridiculous. Please don't give this pharmacy your business; they don't care about you. read more

Love that all the staff are very helpful. The pharmacist is so caring with the patients always willing to go above and beyond to make sure that the patient gets their medication! Thank you for all that you guys do I would recommend you guys to all my family and friends. YOU ROCK!!!!!!! read more

I wasn't able to pick up my medication because of my work schedule but they offered to deliver to my job in Orlando. Everyone I spoke with was extremely helpful and accommodating. read more