This past Saturday was my first time visiting Smile Magic of Dallas for any dental services. I…read morefound them through my insurance plan and saw that they had really good Google Reviews so I scheduled my appointment. The fact that they offered weekend availability had me sold. In addition to availability, the office was clean and the staff that I encountered were warm and welcoming -- Joserie, Luis, and Dr. Jensen. This location was easy to find and there is ample parking in their lot. The service I received was great overall. Dr. Jensen answered all questions or concerns that I brought to his attention. He was thorough in his work and explanations. I have been to other dental offices earlier this year that seemed quite predatory in their suggestions, however the quality of care and recommendations I received here was quite the opposite. I'm glad I waited and found the right dental office to suite my needs I would highly recommend visiting this dental office.

From the owner: Smile Magic of Dallas Buckner Makes Going to the Dentist Fun, Happy & Welcoming!…read moreWe treat every child like royalty with individual attention and incredible care. Our team makes it a priority to create a welcoming and joyful dental experience for you and your children.

Tomorrow i have and appoinment but i dont know if this is your númber 469 454 0335 my appoinment is…read moreat 5:15 but i dont know your adress

To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative.

BEWARE ... BEWARE... BEWARE... BEWARE... BEWARE... BEWARE…read more I visited the Texas Smile Dental Center located at 2517 S Buckner Blvd Dallas, TX 75227 on March 2025 for a set of dentures that I needed. The initial visit was very pleasant and we were able to agree on a set of dentures and the amount that I would pay for them. Today, 04-23-2026, I returned back due to one front denture tooth breaking in half. Aside from today's denture problem I had previously voiced concern about the lining of the dentures which they seemed to never get right. We must have redone the denture lining at least 3 times to no avail for I continue to have loose dentures up until today. Its been right at a year since I have had these dentures and they have NEVER fit correctly. Now that the material of the dentures seem to have been done of poor quality material I am very concerned that they are falling short of their commitment of what they promised and promote. To have a set of dentures break in half and not fit properly is totally unacceptable. The dentures cost was right under $4,000 and I expected the dentures to last longer, and fit properly for more than a year. Now I am told that it will take 5 to 7 day to get my denture back once it is send in for repair. What's so upsetting is that I had a schedule trip to San Antonio this weekend that I had to cancel due to their poor service. I just want to make sure that anyone looking for a place to get their dentures done or replace to beware of places like this that seem to offer a service and product that they DO NOT deliver. I would NOT recommend this place for your dental needs. I intend to file a complaint to The Better Business Bureau to advice them of the above. Unless you are willing to allow this dental center to talk you into their services I would strongly recommend you to stay away from them. I regret coming to this place for my dental needs and feel like I just gave them $4,000 for services not render. Beware... you've been warned.

Under no circumstance should you get a root canal done here. After ten visits I finally got…read moreeverything 'done'. I'm already scheduling to have the work redone as there is still pain. I told the dentist the last three times I went in that it was still sensitive even though he had done all the drilling and it should not be hurting. The dentist blamed me for not keeping the area clean and that I took too long to get the crown placed as to why it hurt and the first time I told him he literally said it didn't matter. I also had two fillings re-done here. One will literally need to be re-done as it still has sensitivity. Also the women upfront have no clue how insurance billing works. I had to call my insurance and ask how much I should have paid. Before my last bill I calculated the amount I overpaid and what they were wanting me to pay. I brought in all the math and she still had no idea what I was talking about and finally gave in and said, 'I'll just go with your number'. As if I had pulled it out my ass. They wanted to charge me almost $120 more than what insurance said I was responsible for. Literally a nightmare. I'm out about $1,000 for their crap work that now I have to get fixed and fully re-done elsewhere. I can't express how pissed I am about this. This dr should have his license pulled.

Renee Gomez is the Best. My kids love coming here. We have been coming for about 5 years now. The…read morestaff hers are very friendly and nice. They make sure my kids are comfortable.

Bad experience all around:…read more 1. Redirected here after the Lake June location changed . Received a third dentist (different from the person who did my exam, and a second one did my crown buildup) 2. Third dentist at this location immediately said my crown(which I paid over $1K ) for would not take. Why did the previous two dentists not tell me this?! Instead the doctor said I needed an implant. So now I have to get even more costly procedures done. 3. I was left unattended and ignored in the exam room for at least 45 minutes. 4. The scheduler was very unprofessional in her demeanor and asked me to leave a good review for doctor (as I'm trying to get answers about how do I get my X-rays transferred over to get a second opinion). Please avoid this location. Hard to tell if you are being upsold some procedure or if you actually need it. There seems to be no communication among the multiple dentists who might see one patient. Being told that my costly procedure was useless and I needed an even costlier one (with "I can do part of it here and the Garland location can do the implant" just left a bad taste). Please avoid

Hi My name Mrs. Harris This was my first time visiting this…read moreDentist Office! I was greeted real nice it was very clean the stuffing here was very nice and pleasant (Ms.Nancy) was nice explaining to me what all will take place with my first time there! at the end of my xray visit (Mr.Devin) took me in the converse room and explained everything to me to where I fully understood what I will needed done and what will be done first and what will be done after! I received all information and understanding that I need to know. I will recommend anyone to visit them will love the stuff's and the Dental Doctor! Job we'll done (THANKS GUYS GOOD JOB)

Best dental office with state-of-the-art equipment and people who care and offer great…read morerecommendations.

The most thorough dental examination and cleaning I've had in a long time…read more Very beautiful office and parking in the back or on the st.

I used to come to this office when I was a little girl, about 15 years ago. The girls are nice and…read morethe doctor is friendly. The only thing I did not like was that at the entrance of the building is messy, but they have no control over.

Visited this facility today since we missed our ortho appt on Sat at another facility. My son had…read morean appt @ 10 or 10:30 am and we arrived @ 10 am. When we arrived the lobby was packed and we checked in. We waited an hour and within that hour there were no patients getting treated so the same amount of patients were still in the lobby. I went to the window and asked how much longer it would be and the manager told me it would be a while because they were running behind and had patients in front of me. My issues with this response is that she was not customer service friendly in her response and seemed irritated that I was bothering her with my question. Also in the hour that I waited not one person came out to talk to any of the patients sitting in the lobby to explain why its taking so long nor did the front desk let me know that they were so far behind when I checked in. This will definitely be the last time I ever go to this dentist.

Slow service...Rushed and painful basic cleaning. Rotating dentists…read more I won't return

Horrible service. They schedule you at one time, and you wait there for hours. There is only one…read moredentist and about 10 people scheduled. The owner is just greedy and doesn't care about patients' wait time.

Great dentist and staff. I have been going to Dr. Brewster for many years. Recommend 100%.read more

Dr. Brewster and his staff are wonderful. I've been a patient for many years and have always been…read moreextremely pleased with the care I've received. He takes time to explain treatments and never makes you feel rushed. His approach is toward overall well being - in my case, providing laser treatment of chemo-related mouth sores. His staff is great as well. Very friendly and helpful every visit. I highly recommend this practice.