On Sunday 1/8/23 I booked an appointment on line for what turned out to be the flu. I was seen by…read moreNurse Practitioner Dr. Barone. The entire experience was timely, professional and thanks to Dr. Barone very thorough and comprehensive. Thank you to the entire staff. Lucy

Rude front desk staff !!! The only one decent is the actual doctor .... And constantly losing my…read moremedical file !!!! Causing me to have to re fill out ten pages of friggin personal paperwork over and over every time I go there. Making appointments that take 15 minutes online with AI only to have to do it all again when you get to location ! Had it with this place !!!! No. More. !

I've been here a number of times. Never had trouble getting in as long as you just book an…read moreappointment online just before you go in. I've booked minutes before and then only waited a few minutes before being seen. Staff is knowledgeable and the care is quality. This has become my go to urgent care spot in the area.

Let's start in order: walked in & went to the front desk & said "my doctor's office sugges..." and…read morethat's how far I got before she said, wihtout any eye contact, "insurance?" Of course, let's get to the $$ first. Then Waited. Was told it wouldn't be long. 4 people in the waiting room, I was still there when 5 people came out of the back. Waited some more & asked to use the restroom again. She said "oh, you sure, we were just going to call you." Confirmed an exam room and sent me in. Then sat down with her phone. I waited. Really needed that restoom as I was vomiting & had diarrhea. I then came out of the exam room to stress I needed the restroom. I was directed to the locked one in the lobby (where I had tried to go already but was stopped). Eventually a young lady came in for vitals, asked why I was there, when I told her my doctor's suspicions (cyclosporasis) she had no clue what I was talking about. How is that even possible? Then I waited some more, When the "provider" came in I had to desperatly use the restroom again. When I came back out I had to go look for her. Always follow the phone. So, I explained why my doctor suggested I come. Diarrhea, vomiting, sweats, for 3 days. She then started lecturing me. To paraphrase: I don't know why people keep coming in here thinking they have this; this is somethine we haven't seen before; you could be under the weather, or you could have ate something. "Yes, that's it, I ate something!" Well, the only way we could determine that is with a stool sample, I offered to pour one into a cup right then and there. "No we don't do that here." So there's nothing you can do? I was rewarded with that sumpathetic, patronizing eye roll. I left, and now here I am. Dr. Ruvo, hire competent people. Not even an offer to hydrate. Vomiting/Diarrhea for days and "too bad, so sad?"

The staff is very kind here. Bhupinder Multani, FNP was thorough and had th appropriate level of…read moreconcern which turned out to be a good thing for me. Let's face it, no one wants to spend a Friday at the doctor. Michelle Jenn's was my nurse and was sympathetic and did not abandon me ( I was dizzy) They were efficient and suggested that I go to the ER for further tests Since I was not in any condition to drive, he called EMPRESS EMT and filled them in on the details along with recommendations on what additional tests were recommended

Medical care is fine but the urgent care facility has massive billing issues. On May 1, 2025 there…read morewas a change in ownership and the company has been submitting incorrect billing before and after the change to my insurance carrier (Anthem). As a result of THEIR error all claims were denied. My carrier has confirmed that they are in-network and would pay if they corrected the billing. I tried calling the Nuvance billing department over 10 times, but it is all off-shore and no one is able to help. Instead of correcting their error they have decided to send everything to collections. Not recommended.

5 STARS for the office and staff. 1 STAR for the billing…read moredepartment. I visited this office in September 2024 for an earache and was blown away by how professional, clean, and kind the staff was. The care itself? Excellent. The billing department, however, feels like a never-ending nightmare. I requested multiple times to be switched to self-pay (under $200), yet they continue billing me as if I had insurance--$575 for someone to take a quick look in my ear. I even paid a $35 co-pay at the time of service, thinking that was the end of it. Since then, I've been hit with bill after bill, each over $500. I've called. I've explained. They note the account and...send another bill. At this point, I've given up trying to fix it myself. I just wait for them to call me, ask if they've updated my account, and the cycle repeats... 4 months and counting. The care? Top-notch. The billing? Like a public restroom during a stomach flu outbreak-- chaotic, messy, and best avoided. My two cents: Visit with caution. If you can get the same level of care without the financial headache, do it. I've since switched to telehealth with MediShare for $300/month, and my last earache was resolved with a free consult and a prescription for amoxicillin-- no surprise bills attached.

The care I received was perfectly adequate. Nothing exceptional, but nothing to complain about,…read moreeither. Really, that is about all I am expecting out of any urgent care experience. Reason for the 1 star rating: after I had already visited this urgent care multiple times and they had successfully submitted claims to my insurance without issue, I received a bill for several hundred dollars for care that I received in September 2025, stating that my insurance had denied the claim. I contacted my insurance, who advised me that yes, this urgent care was a participating provider. The claim was simply denied because it was sent to the wrong address. The person I spoke to offered to call the billing department and advise them regarding the address they should be using. I assumed that would be the end of this. However, I continued to receive email notifications stating that I owed this money on my account. Finally, I emailed their billing department and explained what had happened. They emailed back, asking me for the address that they should mail the claims to. I replied, "No idea, my insurance company only stated that the address you sent it to was incorrect and that they would give you the correct address. I see no reason for me to be in the middle of this situation as I have already paid you what I owe. Here is a copy of the front and back of my insurance card, which you already have on file. The contact information for my insurance company is located on the back." Over a week goes by, no response, but I did still receive multiple billing notifications during this time, stating that I owed hundreds of dollars because my insurance denied the service. I sent another email several days ago to follow up but have still not received a response. Unsure where else to turn, I filed a complaint with the New York State Office of the Attorney General, as I am beginning to wonder if ignoring insurance coverage and repeatedly billing the patient until they give in to paying something that they do not owe is actually a strategy utilized by this horrible organization. I have lost hours of my time to this issue. I will never go to this urgent care again, which is quite annoying as the next closest urgent care requires about 40 minutes more driving than this one did. I suppose if you are completely self-paying, you will not experience these issues, but honestly their billing department is so incompetent that I would not be surprised if they figured out a way to screw that up, too. Edit: The link provided by the proprietor in the comment to my post is to the form that I filled out already, that connected me with the billing department that responded once and has since ignored all follow up inquiries from me. I have spent over FIVE hours trying to get THEIR issue resolved. Important to note is that I work in education and have a VERY common insurance plan that MANY public employees have. If you are a public employee, DO NOT go to this urgent care unless you want to be trapped into some forced labor situation in which you have to continually try to teach this billing department which one is their elbow and which one is their bottom, only to fail at EVERY attempt.

From the moment I walked in, it was impersonal and disorganized. Instead of being greeted or spoken…read moreto by the front desk, I was told to sign in on my phone. The wait wasn't long, but that's about the only positive thing I can say. The assistant asked me the standard questions about my allergies and medications, which I answered clearly. Then Dr. Selena Lebron came in, asked the exact same questions again, and even accused me of not disclosing a drug allergy--something I had already told the assistant. She mumbled throughout the visit, barely making eye contact, and didn't even tell me whether my test was positive or not before jumping straight to prescribing two medications. When I asked for clarification--what the medications were, how many, when to take them, and what they were for--she seemed annoyed by my questions and said, "The pharmacy will give you instructions." Completely unacceptable. I also asked why I was having these symptoms and how I can prevent them. She then told me I'd get a referral to a urologist. Spoiler: I never received one. A few days later, I had severe side effects from the medication (nausea, vomiting, throbbing headache), so I called the clinic. The man who answered the phone was incredibly rude and dismissive. He offered no guidance and just said, "I don't know, go to the ER." Then another doctor got on the phone and said since the original doctor wasn't there, there was nothing he could do unless I came in and paid another co-pay--or went to the ER. No responsibility, no care, no concern. Just rude, unhelpful, and borderline negligent. I will never be going back to this place, and I strongly recommend others stay far away.

Everyone was very friendly. I was seen quickly and felt like I was in good hands. I will go back on…read morethe future.

This is in the first time I was ever disrespected a hospital setting. Today I went in with a ear…read moreinfection. They are normally showing care and compassion. I over herd one of the nurses practitioners say she doesn't really need them I over heard from someone she is a drug addicts. Little do they know that is false I don't do drugs. I have a whole in my heart with a DVT. The Pa dr who was on site , just screened me did nothing along with just question me and kinda bullied me with an attitude. I'm in pain. I left the the room stating you shouldn't talk to the patient like this. Because I was shook. I also made a complaint to the head dr who was their he later on told me that their where no rooms to be treated , but ovbs their where rooms that where available. Just so you know I left the place couple seconds later my ear was bleeding. This could of actually avoid. If they just did their job correctly. Also I have a condition called infective endocarditis [IE] . Their lucky that I didn't just passed out when I got their.

That moment when a doctor asks: "How do you know for sure you're not pregnant?" when you've been…read moreworking in a barn and field in spring,not having sex with anyone, and have Lyme disease symptoms. When I told her I have had my period and haven't had sex in months, she told me that I didn't know how pregnancy works because I could still be pregnant..... In the end, she diminished my neurological symptoms and wouldn't prescribe an antibiotic right away, as is customary in the region. She said that if I have aches and pains I should stop making art all day (I'm an artist) and stop using edibles (which I use to treat period pain). Spoiler: I'm not pregnant and I have to wait a week to hear about Lyme. Dr. Schemmel is the worst doctor I've ever seen. The staff was courteous. It's a shame they have to work with her.

Very caring nice friendly very thorough people they've never done nothing wrong to me as a patient…read morethey treated me fairly they go above and beyond some people have issues with some places I never had an issue with them I think they're a great practice that at least listens to you and doesn't take everything away from you there are some practices out there that'll try to help you and then take it away from you which is total unprofessional if they don't want to do something for you then don't you know just say it I'm not comfortable doing this you know you know you don't just abandon a patient for you know I was with another practice for you know for my whole life and they basically abandon me so Northern Medical Group is phenomenal they've never taken any money from me he's done nothing but make me happy and they're good people you know they have seven primary care physicians is phenomenal they have Gastroenterology they have a lot to offer and there's a few good doctors in there so if you're looking for a good primary care doctor dr neerja hochindonni very thuro explain ever Aldo there nurse practiner girvinder virk is all outstanding who cares about her clients

Unfortunately this place has gone downhill fast i love my Dr but there is no communication they do…read morenot call you back. Ever since the merger with Premier Medical. I just got a new Dr at a different practice i will miss my Dr but i have run out of Patience with their incompetence. I ran out of my meds a few times the pharmacy calls my wife calls NOTHING. Save yourself the aggravation and go elsewhere.

What a wonderful experience! The young lady behind the counter was welcoming and efficient …read more Then I was taken into the back my Johanna that took mi vitals and asked how I felt very thorough & tested me for strep told me it would take 5 min for results Which it did I was negative. Then a PA came in and checked me again Then the dr came in said I had a virile infection and called in a prescription for me . Totally recommend this place Happy Thanksgiving

Their employees would probably be happier if Northwell was messing with their paychecks. How is it…read morethat on bi-weekly pay, Northwell pays up to 5 days late. People have bills to pay, they shouldn't be waiting up to 3 weeks to get paid!

I had a great experience here! I made an online appointment and was seen promptly. The woman at…read morereception was helpful and friendly. The person who took my vitals and intake was professional and helpful. Dr. Thomas was amazing! He was thorough and professional and sincerely cared. He also gave me a few referrals to provide after care. I would definitely return to Emergency One in Poughkeepsie. It was a very positive experience and I highly recommend them. I wish Dr. Thomas could be my primary care doctor. Great experience!

I waited well over an hour past my appointment for simple stitch removal while walk-ins were taken…read moreahead of me, given the excuse that only one provider was available. That is already unacceptable on a Monday, even worse not reflected by their online scheduler, which showed all time slots wide open. Reception also failed to disclose any delay when I checked in - I would have been content to run errands for that hour instead of my valuable time being wasted, as well to avoid sitting at length in a wait room with a sick patient. I inquired at the one hour mark how much longer, as I had another pending appointment, and the doctor snapped at me that he was alone and the other patients were more important. When he finally took the 60 seconds to remove my three stitches, the doctor continued to berate me for being impatient and insignificant compared to greater medical crises that reach walk-in clinics - crises, by the way, for which Emergency One's own website instructs patients to visit an emergency room, not their facility. I tried to politely suggest that perhaps E1 should abandon its scheduling tool, as it can create an unrealistic expectation for the patient - but I was wrong about that as well. In fact, I was '"lucky" to get in when I did. That doctor is just nasty and belligerent, a first-class *ss hole. Never coming back!