I was absolutely impressed with my visit ! Each person I interacted with , Jodi .. Alyssa .. Ryan…read moreand my caregiver Selena were great! It's a welcoming place, friendly and caring. I also noticed the place itself was very clean and run efficiently. The care given was top notch and I trusted completely that my issue was handled very well. I would most definitely recommend Northwell Health!

Their employees would probably be happier if Northwell was messing with their paychecks. How is it…read morethat on bi-weekly pay, Northwell pays up to 5 days late. People have bills to pay, they shouldn't be waiting up to 3 weeks to get paid!

NOW OPTUM. Radiology-use 30 Columbia Street ( Urgent care) parking lot. They lost a star for the…read morechaotic phone system that Optum has adopted. When you call for information or to get clarification, where to park, for example, you're sent to the queue where you will spend what feels like an eternity just waiting for a simple answer. Once you get into the correct parking lot don't get complacent. The elevators are not marked with the departments beside the buttons. As was my case, I was told to go down for the radiology department. Thinking I was already on the first floor, I push the LL button only to find out that the first floor is a lower floor and the second floor is the main floor. Nurse, Cathryn, and radiologist Philip we're kind, efficient and professional

My girlfriend comes to this campus for her chemo, the chemo pumps are pass due for service, and…read moresome don't even work. The problem is that when she has to get multiple medications using the pumps it takes longer, a lot longer sometimes hours of time is added to her visit. Some times we sit here for more then 6 hrs, if both pumps work that time can be cut by half.

NOT ER. This is a medical appointment with Dr Choi So far,…read moreso good. Arrival experience: Valet parking was smooth with friendly valet. Walked directly in to the lobby reception and was greeted by two friendly desk associates. The check in required photo identification for both of us. Clear instructions to the Dr Office on the first floor. DR CHOI's office: Checked in by Kelly~ friendly and efficient. Nearly immediately checked with procedures and sent us to X~ray registration on level one lobby. ( this seemed like the only redundant process) there was no line, so we were able to check in quickly with the friendly desk representative who knew we were on our way- Good communication between Kelly at Dr Choi's office and Radiology reception. Within minutes we were on the way to 2nd floor radiology. RADIOLOGY: smooth arrival experience ( I recommend that you snap a photo of your script for your records before handing it over. They were accommodating for this when we asked, this may save time from having to ask for records later. WAITING: one other patient was in the waiting room when we arrived. The waiting room is organized, well lit, and clean. There is a TV The wait was reasonable and brief about 7 minutes. Erica and student Tammy greeted us and requested the script ~ we directed them to the desk agent. Within a minute, they left for X-ray. More pleasant staff. All is going smoothly for Radiology. I will review Dr Choi separately.

A devastating hiatal hernia attack which over the course of five days dehydrated me so that I had…read morelost 10 pounds resulted in a visit to the VBH ER. From the moment I arrived, I was quickly swept up in the smooth and caring processing and care of hospital staff: after a thorough preliminary exam, I was soon transferred to the hospital itself for 24 hours of careful and thoughtful treatment. I was deeply moved by the kind attention of every member of their staff and the warm dynamic they employed. Discharged yesterday, I am now slowly returning to normal thanks to the unquestioned care of this fine institution and dedicated staff. We are lucky to have this kind of quality option in the mid Hudson Valley.

Wait time is intolerable. After a full hour in the waiting room (I had an appointment and was told…read moreit meant nothing) I waited an additional half hour (so far) in the exam room.

Going to urgent care can already be stressful, and this experience made me feel even worse. I…read moreexpected kindness and compassion, and instead I left feeling dismissed and unimportant. I honestly left here feeling really upset. From the moment I walked in, no one greeted me or even acknowledged me. I didn't feel welcomed at all. The staff felt cold and standoffish, and no one took the time to explain anything to me. Later, when I called to get my results, they didn't help me with my verification code or resetting my patient portal. It felt like they just didn't care and wanted to get me off the phone.

You know that time you stub your toe, accidentally drop something super heavy on it. Of course you…read moretry to keep it together because everyone knows the most painful thing is just hurting one of your toes, especially the pinky toe. WELL, apparently I have no idea what happened to my middle little toe BUT I was in the right hands with Dr Raisa Tsvaygenbaum. She's a super pro and absolutely awesome and had great bedside manners but was also super knowledgeable and helpful navigating this unknown, suspected toe sprain adventure. Walked in with confused and not knowing what in the world is going on and walked right out with a foot brace to wear for a whole month. Pretty crazy but very happy to be in the hands of a professional like her! There's nothing worse than landing the wrong Dr or therapist or just feeling unheard during your visit. She was the whole opposite of that and also the staff here working with her are so so kind. If you're looking for a reliable and helpful podiatrist, she's your girl.

I don't understand why every single time I come to the office for an appointment I have to wait AT…read moreLEAST an hour past my apt time, in the lobby. Why bother making an apt ? Ever since Covid it's impossible to be seen at a reasonable time. Like I have things to do during the day and a job to get back to as well. Don't over book appointments if you can't see everyone at a reasonable timeframe

I went for my Bone Density Test and I had a EXCELLENT…read moreexperienced Staff Member with my testing Great Quality Care !

REVIEW IS FOR THE LABORATORY TIP: Caremount is now OPTUM…read moreHealth. The sign outside will still show Caremount. Look for the Blue glass structure in the same plaza as FIVE GUYS which is where I headed after my lab fast. Staff is very courteous and professional. My phlebotomist, ( Elizabeth?) was great as was the receptionist. TIP #2: Make sure that your prescription has been called in and approved. If so, I was able to be a " walk-in.

On Sunday 1/8/23 I booked an appointment on line for what turned out to be the flu. I was seen by…read moreNurse Practitioner Dr. Barone. The entire experience was timely, professional and thanks to Dr. Barone very thorough and comprehensive. Thank you to the entire staff. Lucy

Rude front desk staff !!! The only one decent is the actual doctor .... And constantly losing my…read moremedical file !!!! Causing me to have to re fill out ten pages of friggin personal paperwork over and over every time I go there. Making appointments that take 15 minutes online with AI only to have to do it all again when you get to location ! Had it with this place !!!! No. More. !

I am absolutely blown away by the care my 84 year old mother received here. We were visiting from…read moreout of state when my mother came down with some ailments. The doctors here were not only kind and patient, but very thorough and knowledgeable. I can not recommend this place enough!

Not so urgent if you're on Medicaid. Felt slightly dizzy for a while and came in for a check up,…read morethinking it would avoid the long wait to schedule an appointment with my GP. I live locally. First Care would did not care to help me. I was handed a sheet of paper with other medical facilities on it, mostly located in Poughkeepsie, or other places out of the area. I was not in shape to drive that far. I was shocked that they would turn away a patient in need. It's the healthcare BUSINESS.