Gateway is an excellent place to go for rehab! The staff are amazing the outpatient staff are…read morewonderful and very loving and caring they truly are about their clients I would most definitely recommend this place!

In my experiences at Gateway inpatient (Springfield, IL), the staff and counselors seemed honest…read moreabout caring for people and helping them not only with addiction/detox, but also, and more importantly, their mental wellbeing. This place is not a hospital setting, as in the rooms are furnished and modern, which helps. The staff do the best they can with what they have. The food is good, which is a huge plus, and the program and medical staff seemed caring, in my personal experience. I just wish they could take medicaid. (they may in certain instances, I am not totally sure)

Do not recommend! Other than Stacey, Paige and Kayla the other staff were not pleasant. This…read morefacility is far from LGBTQ friendly, another resident called me a derogatory name 5 times in front of 2 different staff members I was informed they were removing him which didn't happen and they gave me the option to A: leave treatment and go home or B: take the Amtrak to FGC Manteno and finish treatment. I chose to go to Manteno which was another horrible experience but I did finish check my review of that facility!

Tara is a phenomenal provider at Chestnut Health Systems. What sets her apart is her combination of…read moredeep knowledge and genuine empathy. She is patient, attentive, and creates a safe and welcoming environment. She goes above and beyond to provide personalized care and has truly made a positive impact on my journey. I feel so fortunate to have her as part of my care team and would give her more than five stars if I could! Call 309-827-6026 & ask to speak with Tara today; You'll be very glad that you did!

If this is your ONLY option please get help here or anywhere you can!…read moreI have been through an outpatient class there a couple years ago, that was the incorrect one to receive your license after a DUI, now after THEY forgot to notify the assessor of appointments twice and allowed me to drive there before notifying me, the THIRD time they called the lady to come from her home to meet with me. Mind you, if a client misses 3 appointment you are booted from the program. That brings me to the next complaint, I changed from groups to individual and was dropped from the program entirely and made to start over because the individual counselor quit and they couldn't find a new one fast enough so they said I didn't attend sessions. I have paid multiple times for assessments for the same thing. I am now being asked to do the more advanced class than the one I graduated from despite having no use between then and now because I was in the wrong class from the beginning. The staffing and competency of the staff is so terrible you can guarantee you will see multiple counselors who will have no idea who you are and why you're there. This will be used as a tactic to assign more classes to you (to make more money for them) on the basis the new counselor isn't familiar with you. Be VERY careful when dealing with Chestnut. It's like a pill mill rehab center that looks for ways to keep you as a paying patient

I am quite pleased with the Doctors and staff at SC. I do wish there was a more receptive attitude…read morefor medical marijuana. I am 75 years old and not looking for any mind altering experience, but I do qualify as I have RA, and a number of other painful nerve and spinal problems. Pain medication in pill form make me sick to my stomach and I desperately need an alternative. Any rule has exceptions ( Doctors are told not to sign forms qualifying patients conditions for these products) but so far I haven't made the grade. My requests have brought a resounding "NO"! Please consider patients on a more case to case basis. The need is stronger than SC's resolve to keep it out of my reach. Janet A Edwards

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.