Had an engine problem that I could not figure out. I was afraid there was serious damage. They dug…read morein, determined one problem, then continued to test to be sure they had the correct issue identified. Also recommended replacing some items that were overdue for replacement. Vehicle is back to good, and I've peace of mind that we truly resolved the issue. My only issue is a waiting area. I dropped the vehicle off, so I didn't need to wait. But I'm afraid it would be less than comfortable if you had to wait.

Catastrophic Repair, Unauthorized Work, and Extortion -- Exposed by NAPA Corporate!…read moreI brought my van to Chad's Quick Auto in Chelan strictly to address an overheating problem, which required diagnosing and installing a new thermostat. Instead, this shop performed completely unauthorized work and hit us with a shocking $1,600 bill for an unrequested oil change and oil filter housing. Because we were out of town and stranded in Chelan, they used our situation to their advantage. We had to pay their extortionate costs just to get our van back so we could drive home and get to work. The van ran significantly worse than when we brought it in to them. We took it to Scotty's Auto Repair in Moses Lake, (highly recommend, their 5 star review is coming soon) where their team discovered that Chad's had put the entirely wrong radiator fluid into our vehicle and a faulty oil filter housing causing it to leak profusely. Genn at Scotty's acted as a fierce advocate for us. When she called Chad's to hold them accountable, they spoke to her in a completely inappropriate manner over the phone. Because Chad's refused to take responsibility, Genn bypassed them entirely and escalated the issue directly to NAPA Corporate under the NAPA Auto Care Peace of Mind Warranty. Because Chad's work was so flagrantly improper and defective, NAPA Corporate approved the claim and covered 100% of the parts and labor required to flush the system and fix Chad's dangerous mistakes. NAPA's own corporate intervention proves Chad's work was faulty. Avoid Chad's Quick Auto Chelan at all costs--they perform unauthorized work, price-gouge stranded travelers, and execute defective repairs.

Duke went above and beyond for my 89-year-old grandma when the sensor lights on her older vehicle…read morewere malfunctioning. I wanted to leave this review as a thank you for not only replacing the sensors, but for taking the extra step to make sure everything was done with her safety in mind. Since I'm states away, it means so much to know there are still good people who truly care for their customers. Duke was kind, thorough, and charged a fair and affordable rate. We're very grateful for the excellent service and the peace of mind.

Corey really helped us out when we blew our trailer tire and dropped everything to get us a repair…read morewithin minutes!

My old 4Runner hit a deer. Quick in - quick out -fair price - looked like new and they did all the…read moreinterface with my insurance company. I couldn't be happier

Someone had hit my car while it was parked. They cracked the right headlight, left a 2.5' scratch…read moredown the right front fender and didn't even leave a note. I took the car to JMP Collision Center and they handled everything, including dealing with my insurance company. The scratch was down to the metal and the headlight was fogging up from rainwater leaking in, but when the folks at JMP were finished you couldn't even tell anything had ever happened. The paint job matched perfectly and the new headlight was installed and aligned. All the staff at JMP are courteous and they work fast to try to get you back in your vehicle as soon as possible. I would highly recommend the folks at JMP for all your collision repair needs.

My family has used A&M a few times, and are always happy with the work AND customer service that…read morethey provide. Recently, my car was hit, causing some damage to the driver's side wheel and the suspension. Of course when my insurance got involved they really tried to get me to have my vehicle towed to a shop of their choosing in Wenatchee, but I stuck to my guns and insisted that the repairs be done at A&M. During a phone call to the shop on the day my car was hit, the adjuster, myself and the shop (John the owner) were on a three way call discussing the damage. My adjuster was finished getting my info and assumed I had hung up the phone, which was when I got to over hear a conversation in which John really let into the adjuster letting them know that they need to be on top of things and get an adjuster up right away! Chris, the shop manager, kept me updated daily with the progress of my insurance claim (which was taking way too long) and really kept at my insurance company to stay on top of everything. When I picked up the car it looked beautiful (they even vacuumed out my whole car) and I was in and out in less than 10 minutes. I can not speak more highly of these guys! Remember that you have the right to choose which shop handles your repairs after an accident - don't let the insurance sway you, just so they can cut a deal with the shops.

So helpful! We weren't quite sure what we needed but the guys working helped figure it out. The…read morebest part was they had a store toolbox full of tools they let us borrow! My boyfriend spent over an hour trying to replace a belt and even though it was cold and nasty out a couple of guys came out and checked on him and gave him tips and whatnot more than once. This isn't the first time we've gone there for car issues and they have been super helpful and gone above and beyond every time.

I would give them a million stars if I could! I needed a quick fix on an engine coil in order for…read moreme to get back home to Seattle safely, I had the part I needed with me and Jose was incredibly nice and helpful- I even tried to pay what they would have charged me for the part had they had it in stock and he declined as well as the cash tip I offered- he told me all he cares about is me making it home safely- and I did! Thank you so much! After a frustrating day I was able to make it home safely and was filled with gratitude the whole way home! Thanks again Jose!!

Just got my 2024 Benz G63 detailed. Absolutely amazing! Will do business again! Thank youread more

Not paying $800,000 to have my 1997 full size sedan exterior polished !!!!!! NOT going to happen…read more The car is worth $4000 and he wants $800 to give it a polish???

My wife hit a bear in our Yukon. Throughout the repair process Conn was helpful and transparent…read more Work was done very well, quickly, and with my own schedule in mind. Really appreciate Conn and would recommend him to anyone.

Did good work but estimated time was longer than expected He had to order parts from manufacturersread more

Yesterday we experienced some trouble with our truck as we started to drive through Pateros. We…read morepulled into the Chevron where our truck decided it no longer wanted to start. Time? 5:05 PM We decided to call the shop anyhow hoping they were maybe open later. They weren't but Bill answered anyhow. After talking with us briefly he drove to the station where we were stuck (fortunately, it was just around the corner!) and after trying to start the truck he offered to tow the truck and the trailer we were towing to the shop. Turned out to be a fairly easy fix; radiator hose had "aged out" and sprung a leak which led to the engine overheating and not wanting to start. Bill got the hose replaced very quickly and replaced our lost fluids, all the while monitoring our block temperature to ensure it was coming down. He treated us kindly, honestly and did a solid repair for a