I needed to get some window screens replaced and was recommended I come here. I was helped right…read moreaway and they were very friendly. They told me they weren't sure when their screen guy would be in, but it might take a week. Well, I got a call the next day that they were done - talk about fast! Great work and quality too. I did not take a look around the store besides the cashier area, but it looks like it is a great hardware store. We also bought some seeds that were up front.

Store is in a convenient location and fully stocked. Very kind knowledgeable and proactively…read morehelpful staff.

Nice small town store with lots of character and a surprising selection. The decor is amazing and…read morefun like a mini-theme park. I will take my grandkids when they come to visit. I spent the better part of an hour just looking around.

Staying in nearby Bella Vista and this place caught my eye via someone else's post - I made my…read moregrudging husband drive 25 min to visit and it was 100% WORTH IT. This place is so cool. Yes, it's a hardware store, so if you need some nuts and bolts and whatnot, they have that. But they ALSO have a really cool candy store AND a really neat Harry Potter area, AND a Wild West area, and a really great selection of cute gifts etc. We left with zero hardware, but several Christmas gifts, a big box of Red Hots and some delicious peanut brittle. Overall, for sure a must see if you're remotely in the area!

They have just about everything and service is always cheerful. Defiantly a go to hardware in this…read morearea. I appreciate having them.

Very helpful and friendly people. The cat is cool also…read more They have a large verity of products which is helpful

I don't normally go to Home Depot but I went yesterday with my daughter…read more She called me and said to be ready that she was buying me a blower. So of course I got ready and was very pleased with this store. The staff was very helpful on helping us find what we was looking for. The store is laid out very nicely and very clean inside. We found what we needed and checked out without any waiting. I would consider shopping here again

It's really distressing when you trust a salesman, and he tells you that a closed box is something…read morethat it is not and then you go back to the store and you return it.But they keep your sales tax and they tell you, it's a stocking fee.I'm not certain I will be shopping at any of their stores. Customer service is really taken a dive.

Michael the curbside associate helped me by going into the store and getting my pick up order while…read moremy kids in and I were in our bathing suits out in the car. Thanks Michael! I had been calling the store for a long time before I was able to wave him down. The pick up order never even said it was ready to go, he just went in and did it all and saved my bacon because my kids were tired, wet, and hungry

I come here weekly to pick up supplies for projects I have at work. They have a great selection of…read moreeverything I've needed so far. They do tend to have great value sales where I occasionally find a tool to add to my collection. Even though I continue to have exceptional customer service from Steven in hardware and Paula at self checkout. They are ridiculously under staffed. I dread coming in on the days they're off, and knowing that I won't have someone stay with me untill I find exactly what I need. And not to take anything away from other hard working employees. But there are those super stars who go above and beyond to make sure their customer is happy finding exactly what they need.

Nathan is great! A huge help. Big selection of tile, quartz, flooring! Great price range for all…read morebudgets. Highly recommend

We learned about ProSource through one of their designers and began working with her on a kitchen…read moreredesign. We enjoyed the process of picking out the items we wanted during our consultation and felt good about placing the orders with them. However, we are extremely unimpressed by the follow-up and communication after our order was placed. The designer we were working with told us timeline/delivery dates so we could coordinate with our contractor. After this discussion the designer "left" and we were NOT notified. We found this out after we began calling to confirm delivery dates--which were a month later than we were initially told. Then, we had to pay phone tag for a week to determine what orders had been payed/fulfilled because nobody in the office seemed to know and I had three different invoices from the first designer. I wish that someone had communicated the change in staff so that we had a unified point of contact to answer the unresolved questions instead of being bounced around by employees. The cabinets were delivered a full month after we were initially promised by the first designer and ProSource did not include any diagrams for cabinet layout and configuration so we had to reach out and ask for it when they were finally delivered. The tile was delayed two months past what we were initially promised. After delay we were offered replacement tile from their "limited in-stock selection" that did not look anything like what we originally selected. We did turn them down and offer to wait it out. Coordinating the tile delivered was difficult and frustrating. My husband ended up wasting a half day of personal time off this morning because the warehouse coordinator promised delivery in the morning for the delayed tile--when my husband called them at 10 after no delivery, he was told they had put a out of town delivery ahead of us but would "head our way in 30 minutes". I got a call from the warehouse at 11:48 letting me know they were 20 out. In summary: The cabinets, hardware, and tile are high quality and beautiful. If you have unlimited time and patience for poor customer communication, the end result looks great.

Great store. Just enough to find what you need by not be overwhelmed by the big box shock. Because…read moresmaller stores like this have less, they curate only the best products, and very often even unique products not found elsewhere. Prices are still pretty close to the big guys. And if You've got a chainsaw or gas blower, etc, they are the best in the region with a dedicated shop for this.

Extremely disappointing Stihl service - Took an older and highly valued saw to them for a cleaning…read moreand tune. After a month, they still had "not gotten to it" Went to pick it up since they couldn't get time (and I found somebody else to clean it up) - and was given a BOX OF PARTS. They said they hadn't worked on it - - yet - I gave them a complete saw, I got a box of parts back! (and they then added that "They could sell me a new one") I'm speechless at this. That saw has seen our family through tough times, and saved us from downed and leaning trees around the house - and now it's a box of parts. Zero Stars.

I absolutely love the customer service at this location. Everyone is equally helpful, friendly, and…read morecourteous. Which reflects on how professional the management team is here. Besides the obvious of having a great selection of tools. They also have a great tool brand from Icon that is a professional grade, and comes with a great warranty. Which gives them that Best-Bang-for-the-Buck Value. I highly recommend this location. Five stars all around for customer service, selection, and value.

After buying a new air conditioner was needing a few things to install it. So we pulled in here and…read morefound what we needed. The store is packed with all kinds of stuff. If you can't find what your looking for from here then you may be outa luck. Great service we got from here

I enjoy Nelson's for the fact that they have what you need and it's right on the main drag as you…read moredrive through town - right on the price - well stocked and very well maintained and the tombs are friendly and easy to deal with! Thanks for being the friendly neighborhood hardware store!

Called them from Florida today-- answered my call , no wait, no phone trees, Very friendly and…read morehelpful... Highly recommend.. Great family business