Slightly confusing to find the clinic, especially considering that I'm at the Marine station all…read morethe time. When you take the stairs beside Starbucks, the first clinic you see once you hit the 2nd floor is the one you're looking for. It's not clear because they share space with Kore Chiropractic - you know you're in the right place if you see the Kore logo. When you pass through the doors, the Kore receptionist is on the left and the medical clinic receptionist is on the right. I've only been there once so far, but I didn't have any issues with either of the receptionists I dealt with as opposed to other reviews. I even had a good laugh with one of them about how the office was hard to find. Dr. Cubra was amazingly kind. I felt a little bit rushed, but who can blame GPs for their time constraints. And he was admittedly patient with all my questions, even those I asked him as he was on his way out the door. After meeting with him, I felt I was finally on my way to a solution for my shoulder pain. Thanks, Dr. Cubra!

What a horrible clinic. After checking out their website and creating an account, I went to their…read moreonline portal to arrange an appointment. Despite requiring an in-person visit, the only choice was by telephone. So, I agreed to that. On the day, I talked with the doctor and he said I'd have to come in (I know) and see him. So, I tried to make an appointment. The portal was useless. So, I called the front desk through the "make an appointment" number. No one answered. I left a message. I never heard back. This place sucks. Do yourself a favor and look elsewhere for a medical clinic.

Dr. Hathorn is the best Dr. I have ever had! I went to him for 44 yrs. He always took his time with…read moreme and never made me feel rushed. He always showed his concern about my well being and was always very thorough with his examinations and questions. He was always really good at making you feel at ease. His office is well run and his receptionist Suzanne was excellent! In all the years I had him as a Dr. I never had to wait more than 5 mins, and even that was rare. When I would get in to see him he always apologized for the wait. Sadly we live in Nanoose Bay now and the Dr. we have is terrible. I sure miss Dr. Hathorn and Suzanne, I wish I could transport them over here. My husband thought he was excellent too. Sincerely, Barbra Gougeon

I would give them negative star if possible…read more Worst attitude receptionist sitting in health center who tries their best to make extra money. They ask you get to there more than once for one medical check, in order to make more money. After reviewing healthcare report with doctor and requesting a copy, they will charge you $1.5/piece of paper. A copy of your healthcare report could cause you 10+ bucks. It's brutal place to make dark-heart money. Lost credit to serve people.

Got referred to Dr. Tom Liu by my family doctor because my outer eyelid got inflamed previously…read more Had 2 appointments - the first was a vision check (this already makes no sense - why am I having a vision check for an inflamed eyelid??), and the second one was a consultation with the doctor. At the second appointment (I waited for 1.5 hours), I was "welcomed" by the doctor's extremely rude and impatient attitude throughout the 10 minutes while I was in his room. He used great force to push my eyelids in with his fingers to inspect the inside of my eyes. Although my eyelid had been already sensitive due to the previous inflammation, he didn't care whether or not he was hurting me, the patient, with his insensitivity. He also mocked my family doctor for prescribing antibiotics for me and how my family doctor was being "too conservative" when it could have gone away on its own with just warm compresses (he only sees how the eye is healed now, but previously the eyelid was drooping to the point where I can't even open my eyes - my family doctor made the right decision to prescribe me with the oral medications, and I'm forever glad that he did, or else it would have been so so much worse). This so-called "doctor" was extremely arrogant and ignorant. How could he make such bold and uneducated comments on another doctor without seeing first hand how bad the condition was back then for the patient. I also asked why he needs to check my vision when it's my eyelid that's inflamed. He answered impatiently and irritatedly that he needs to do that with every patient coming in since he's held accountable for them. But what does having an inflamed eyelid have anything to do with needing a vision check, and he did absolutely nothing to check on the eyelid itself or made any educated comments on the actual eye condition at all...I didn't wait more than a month (and 1.5 hours in the office) for an eye specialist to do a vision test for me and hear all of his nonsense. It was 10 minutes of unrelated, casual, and egoistic remarks. Unprofessional and unfitting as a medical professional - avoid at all costs.

What an amazing Doctor!! Highly recommend. I had Dr. Chan at ER for swollen face and she was…read moreabsolutely amazing , professional and gave me the proper care.

I got call from clinic for annual check up few times and I made the appointment with Dr. Tam…read moreeventually. As usual, 15-20 mins wait was expected. She didn't greet and smile when she came in the office. She was so rush and impatient. She told me to ask my family doctor for referral to do annual check up in the future. Her unprofessional attitude and I would not recommend.

Don't go to this doctor if you're not rich, or a man. He'll verbally and emotionally abuse you,…read morediagnose you wrong, told you that you either made up or caused your own illness, not take you seriously, etc. Can read the other reviews for more ideas. Unethical to the point where it's shocking he still has his license. This shortage of family doctors here is a serious problem. Let's not forget the ridiculously rude receptionist who treats you like another ant trying to bombard the door as you come in and wait for almost an hour to actually see the doctor (and get called fat using old standards). Not sure if he's just ignorant, arrogant, outdated, or loves money too much. Ah, maybe all? He needs to be reported.

He is my family doctor over 10 years. Dr. Sammy is the absolute good doctor! He always takes the…read moretime to listen and if he doesn't have the knowledge on hand he looks it up. He is helpful, patient, so thoughtful and caring.

Like many others, my doctor is excellent and when I see him or talk I have no complaints. However,…read moreas written by many others the front desk at the Steveston clinic is literally a waste of time. Last week I simply needed to get a renewal for prescription medicine...no luck. If the phone ever got answered, I'll media rely on hold , then click! Hung up. That's happened 3 more times since then. Furthermore, I was in the neighborhood and the clinic was open. I could see 2 receptionists talking together so standing by the locked glass door I called. Rang for five minutes and neither bothered to answer. This is not about short staffing. It's about incompetent front desk staff.

The doctor I spoke to was nice when I finally got to talk to him, but to actually get through to…read morethe clinic it is literally impossible. I tried calling at least a dozen times during business hours over the course of three days. When I finally got through I was immediately put on hold for 15 minutes before I was able to speak to the receptionist, then she answered and before I was able to finish a sentence she put me again on hold for another 9 minutes (total of 24 minutes).

Walked by this clinic and heard one of the two Asian receptionists yelling angrily at an old Asian…read morelady. Not sure what the problem was since they were speaking in Chinese but when your receptionist is acting that rude there's something obviously wrong. Respect your elders. It's really awkward because it's connected to other clinics by a small hallway and I could still hear her while next doors. Oh wait it's something about a no-show. Only word I could understand. Still, if she's loud enough that I can hear her next door you really should work on getting a new receptionist.

I used to come here any urgent matter after work. However they stopped to accept walk in patient…read more Online booked patient only. Don't waste your time here.

Hi, My son was not…read morefeeling well , so after checking the website https://southvanmed.com/ we went to superstore medical clinic around 9.30 am. Being a new imigrant I didn't know that doctors are on vaccation. So I was confirming from a front end desk. There is lady whose shift was there on 24 march(chinese or vitnamese) with grey hair/white who checks appointments with doctor not phsiotherapy one. Lady yelled at me and she talked so rudely and told us can't you read and see there is no doctors today. I talked softly but that lady shouted on me and my son. We are new, I asked lady to tell me her name she told do whatever you want. So I am just writing this review so that people or doctors must know how there staff is behaving with patient. Staff is made to help not to shout on them. Even I work for customer services we handle customers pateintly and guide them properly , we dont shout like this. And we cam with a hope. Fisrt they ask for pateint and when pateint is there they dont deal properly.They should have some atticates and show respect to newcomers. And I want to take action against her, if front end desk lady have problem she can sit at home but take out her frustration on pateint. My son was scared seeing her behaviour.