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    3 years ago

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    Greyhound Bus Lines

    Greyhound Bus Lines

    1.0(6 reviews)
    50.5 mi

    Awful service. Don't waist your money on this company. Bus is always delayed. Bus brakes and never…read moreend up getting to your destination. Had to order an Uber at 12 am after three hours of waiting for the driver who never showed back. No response from customer service. You fill a form and no one to contact.

    They have very limited hours at this station. Get there yesterday at 1:30 pm. They are closed. 10…read moremins later they opened on a Saturday. Asked about bus. Find out bus will be 1 hr late. I sit outside to wait with my luggage. 3 more hours go buy. No update. I use the app to track bus. Finally, it gets there. I board bus. A drunk screaming woman boards. Smelled awful and was rude and frightening. Turns out dozens of people waiting over this one drunk. She missed her transfer from DC to NY. She ended up at my location in MD. She yelled at the driver. He fixes it by having her sent by Uber back to DC. Yes, bus was an hour late but we had to wait 3 more hours additionally due to Greyhound forcing us to wait for her. We were all stuck smelling her. We were relieved when she was removed and sent back by Uber. This company location costed me my transfer to Pittsburgh. Due to being forced to wait on the alcoholic monster that messed up everyone's schedule even more. Sleep deprived now until tomorrow for more buses to take. Hungry and tired. Her mental problem became everyone else's. Not even an apology from them to us. During the trip I figured out why this driver is so late. I saw him swerving on a small road. Texting looking at his phone. He was lost and was trying to look at his maps on his phone while driving. Turns out that Greyhounds here don't come with any navigation units installed on their dashes. They have no clue where to even drive too. They aren't provided with any physical maps either. I had to look up the route for him and tell him where to go. He said it was a small town with small lettering so he couldn't read it well. Rather then pulling over to look at an Atlas he swerved like a crazy person. I don't think he knew how to blow up a map either on his phone. Or if he did, maybe the phone was too slow at it. I mean it has WiFi but it's too slow. Apparently we were almost lost getting through Morgansville. I felt bad for our driver not being provided the tools he needed to drive better by this craptastic company. Many of my buses were lost or full due to the fiasco of the drunk woman. Beware of this location Greyhound. Thank goodness it wasn't snowing out or I would of froze for 4 hours straight outside. Customer service seemed lacking after I politely asked about my bus. At that I knew I would have to use the app for my own sanity. Be prepared to wait outside for many hours. I guess if they are opened you could wait inside but there are bums that stink sleeping inside so watch out. I think they could improve with longer hours, employed security guards for our safety. And installed nav units in all buses as well as providing hard current maps big in font size to their drivers. And by firing current employees and hiring employees with prior customer service experience only. They should keep a manager around on shift also at all times. Also why can't driver breaks be scheduled in between bus routes? They take breaks whenever they want. They should provide a sheltered area with seating for people to wait outside due to their weird hours. Maybe schedule each bus and extra 10 to 15 minutes or even up to 20 more minutes before booking the drivers out again per stop. Maybe add more time for traffic, accidents, weather, driver breaks etc. Lack of organization causes too many delays for people and their schedules. As well as the drivers which affects the service and the service experience as a whole. I can honestly say that Fredrick, MD. Greyhound location can't adhere to Greyhound standards of service. If all of Greyhound stations we're this way, why would they be in business after 100 years of service? It was only my first time using the service ever in my life but one can assume that the problem is in management of just this location. Or it appears at least, to me that way. I mean, what if a bus brakes down. Things happen. I can accept a bus being one hour late. I can't accept 3 extra hours of waiting due to the drunk missing her own transfer in another state and making a fuss for hours. Making us even later than we already were. Why didn't they take her complaint inside and dealt with it there to Uber her back immediately and allowed the rest of us to leave? It just makes no sense to me at all. People need to understand that it's not anyone's problem if you don't know where to switch buses at. I don't think bus drivers are paid and are supposed to baby sit everyone on the bus to each of their individual bus stops. People need to take responsibility for it and not take it out on the world. The company should of dealt with this better and swiftly at this location. That wasn't fair to us.

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    Greyhound Bus Lines
    Greyhound Bus Lines
    Greyhound Bus Lines

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    Greyhound Bus Lines - York Greyhound bus stop

    Greyhound Bus Lines

    1.5(2 reviews)
    43.2 mi

    York lost its Greyhound routes a couple years ago, but thank God they are back…read more This has been a Greyhound station literally my whole life. Once upon a time, it actually was a bus station that you could go inside of and wait for your bus, but that was years ago. Now it's just a bus stop where buses pick up and drop off. You must buy your ticket in advance via phone or online. You will have to wait outside on a bench or in a car until your bus arrives. And there are no bathrooms!

    Terrible is the only word to describe it. After trying to purchase a greyhound ticket online to no…read moresuccess, I called the station and asked if I could come in to purchase a ticket for a bus leaving the same day. When I got there after driving an hour the kid at the desk said there was an error and told me to come back tomorrow and it would work. causing us to miss the bus. Oh well, drove back an hour to home and another hour the next day, getting there an hour early in case of issue and to grab food/water before the trip. Lo and behold, the same issue occured and we waited with the employee at the desk talking up until the departure of the bus to fix it, and finally get me a ticket as the bus was leaving. We had no time to grab any drinks or food like planned, and the bus smelled like shit. And of course, once arriving at buffalo for our layover, it turned out that the date on the ticket was written incorrectly by the employee at York, and almost caused us our ticket to be invalidated if not for a supervisor stepping in and making it work. The only factors that made me even consider rating above 1 star is the employee at the York station at least making an effort (a failed one) to do his job, and the supervisor fixing the error that was made. You would be better off crawling through rivers of human excrement and used needles to your destination, rather than wasting your money, time, and sanity on this piece of crap service.

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    Greyhound Bus Lines - York Greyhound bus stop

    York Greyhound bus stop

    Greyhound Bus Lines - York Greyhound bus stop

    York Greyhound bus stop

    Greyhound Bus Lines - Interior seating at the bus terminal... PacMan arcade game in the rear.

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    Interior seating at the bus terminal... PacMan arcade game in the rear.

    Megabus - busstations - Updated June 2026

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