A 12 hour trip took 16 hours because the bus driver kept having to stop for personal reasons and…read moredid not bother to tell passengers their locations along the way so they could phone ahead to those picking them up to say how late they would be. The station itself is very difficult to find. Once you do find it there's no place to park. I finally pulled up after circling downtown Frederick for an hour in a maze of one way only streets and just pulled in where the taxis were allowed to wait. Waited forever there until finally a bus pulled up. Phew I thought. Finally! However the driver of bus blew his horn a good 30 ft behind me , so far that I didn't even know it was me he was blowing at and he refused to pull the bus in until I moved my car! Sure would like to know where one should park when picking someone up! Only 3 stars because the fare was reasonable.

Need can and should do better. Starting with drop off, good luck with that. Continue to the…read moreticketing, and the drivers who seems like couldn't care less. Why things need to be like this I cant tell. I think that when someone has a monopoly over something, he can't care less. Why not one star? Pricing. Good prices, really can save you a lot. The down side is that I rather pay more and get a better experience.

Rude obnoxious bus driver who drove from Roanoke to Baltimore today shouted at the customers on the…read morebus the entire ride, what a horrible woman. After the way the driver treated the passengers, I will never use Greyhound again. Bathrooms at the Baltimore station broken. Many customers on the bus should be looked into by Ice. People who don't speak English coughing constantly.

The Baltimore Greyhound station served its purpose. I bought my bus ticket online, so I didn't need…read moreto use a kiosk, but there were 2 available for ticket purchasing & printing. There was also a customer service window with one person manning it. The restaurant area was closed, but vending machines were available. Buses were running on time on Christmas Eve 2025. I only waited for about 15 mins and then I boarded, so no need to arrive super early. There are plenty of hard, busted up seats to sit in while you wait to board your bus. The women's bathroom was clean-ish but didn't have any soap.

My greyhound bus got delayed ELEVEN HOURS. I was already at union station. I went to the Peter Pan…read morebus service station and was able to get on a bus just 10 minutes later than my original time. The woman running the station was wonderful and got me exactly what I needed. I was able to make it to my 1:00pm class on time!

Terrible customer service I don't recommend this company…read more I am so disappointed of the way they talk to the customers

Twice I've caught a bus to Pittsburgh. First trip 2 hours late. Second trip 2 hours late total dis…read morerespect. The driver Mr Brown was pleasant and polite.

I was scheduled to catch the 8:25a greyhound bus today, May 22. On my ticket says the bus stop at…read more4700 Garden City Drive, New Carrollton, MD. That area is a corporate area and had no markings that it was a bus stop. I was waiting there and the bus never showed up. However, I saw a greyhound bus turn into the new Carrollton metro station. I tried to see if that was the bus to New York but from where I was at was a 9 minute walk. By time, I got close the bus pulled off. The bus stop location greyhound provides is incorrect. I requested a full refund because it was an economy ticket. Attached are pictures of 4700 garden city dr., it's not the new Carrollton station metro.

This building/station is so pretty with all the details of the past it is so beautiful. I bet this…read morewould be a great place to take photos or have family photos taken. Overall the center is clean and is easy to find your gate due to the small size. Trains are on time and easy for someone to understand, book and travel. Great prices and a fun way to travel.

Solid 4 star experience in lovely Harrisburg PA. I've only taken the train and not been downstairs…read moreto the bus station. Love being able to get to Philly and New York City with ease and comfort. Taxis, busses, and walking to the station are easy. Some shady characters hanging in the neighborhood but mostly safe. Harrisburg is a great place to leave and this is a portal into another dimension...or real city.

York lost its Greyhound routes a couple years ago, but thank God they are back…read more This has been a Greyhound station literally my whole life. Once upon a time, it actually was a bus station that you could go inside of and wait for your bus, but that was years ago. Now it's just a bus stop where buses pick up and drop off. You must buy your ticket in advance via phone or online. You will have to wait outside on a bench or in a car until your bus arrives. And there are no bathrooms!

Terrible is the only word to describe it. After trying to purchase a greyhound ticket online to no…read moresuccess, I called the station and asked if I could come in to purchase a ticket for a bus leaving the same day. When I got there after driving an hour the kid at the desk said there was an error and told me to come back tomorrow and it would work. causing us to miss the bus. Oh well, drove back an hour to home and another hour the next day, getting there an hour early in case of issue and to grab food/water before the trip. Lo and behold, the same issue occured and we waited with the employee at the desk talking up until the departure of the bus to fix it, and finally get me a ticket as the bus was leaving. We had no time to grab any drinks or food like planned, and the bus smelled like shit. And of course, once arriving at buffalo for our layover, it turned out that the date on the ticket was written incorrectly by the employee at York, and almost caused us our ticket to be invalidated if not for a supervisor stepping in and making it work. The only factors that made me even consider rating above 1 star is the employee at the York station at least making an effort (a failed one) to do his job, and the supervisor fixing the error that was made. You would be better off crawling through rivers of human excrement and used needles to your destination, rather than wasting your money, time, and sanity on this piece of crap service.

A nice eco friendly way to get to Dulles Airport without the headache. While helping family…read morenavigate to get from and to the airport, I discovered this gem. Pick up is Lfant plaza. The cost is $7 each way. Drop off in front. However plan ahead like for any trip, get here at least 2 hours early in case of traffic. And don't be a seat hog. Put your luggage in the luggage compartments. Your luggage shouldn't be rolling down the aisles, hitting my feet.

Quick and convenient sums it up most of the time. This is an express bus with 4 total stops: Dulles…read moreAirport, Herndon-Monroe Park and Ride, Rosslyn Metro Station, and L'Enfant Plaza Station. The two metro stops are transfer points to other lines. Note that the pick up and drop off locations at L'Enfant are different. Depending on traffic, the trip can be from 30-60 minutes. Other than not having many stops, this bus is able to take Dulles Toll Road in the express lane. While this is an express bus to Dulles, it is essentially a commuter bus. This, there really isn't a place to put your luggage like the airport buses. If you intend to take the bus to catch a flight, plan accordingly. If major accidents/inclement weather occurs or its rush hour, the arrival time of the bus may vary. If there are people waiting, then the bus operators do their best to fit everyone on board. However, this can lead to people standing for the commute until the last stop. If you are pretty short and the bus is packed, aim to stand near the doors where the poles are or hold on to the headrests of the seats. Otherwise it's painful to hold on to the overhead bars for so long. The fare is $7.50 via SmartTrip card (can be bought at any metro station) or exact change. There is no metro operated vehicle parking at the two metro stations. The parking at Herndon-Monroe is currently free, but I imagine that will change once the silver line station there opens up. Then it will be $4.95. Dulles Airport has its own paid parking. Note that WMATA is considering ending Bus 5a when the silver line metro station at Dulles Airport opens. This is still a proposal and not yet decided upon as of February 2020.

I know you get what you pay for and $50 a person from Baltimore to NYC is cheap; however, I wasn't…read moreexpecting it to be quite as bad as it was. First, the bus was about 20 mins late. The bus driver, instead of having people board in the order they were in line, just came out and said "we're late. We need to go, everyone come on." So people who got there early like myself and my group, who were at the front of the line, ended up towards the back because everyone was stumbling over one another to get on the bus first. Then some guy apparently paid for reserved seats (not in my group), but other passengers also had paid for the same reserved seats. So there was a whole brawl about that and we ended up having to pull over on 95 to get everyone to calm down. I definitely wish I had just paid the money for the train lol, never again will I take a mega bus.

This station is very small and has no restrooms. The train took a long time to come. Some staff…read morewere friendly and helpful others were not.

East Falls Church has an okay Metro station. It has a location close to western Arlington and Falls…read moreChurch. Plenty of trains come through. An outdoor one so it smells clean. The station is close to busses and parking. Here is good for getting off in Arlington or Falls Church. It serves the Orange and Silver Lines. This is the last station to make a transfer. After this the Orange goes to West Falls Church. The Silver goes to Wiehle-Reston. It doesn't seem to get too crowded. This is a bad place for driving to and parking because space is limited. It seems good for getting to Falls Church. Plenty of busses to take you here. This is also good for making a transfer.

I highly recommend this transportation services. Our driver was professional, courteous, friendly…read moreand on time. The ride was so smooth and we got to our destination safely and in no time. So much fun. The quality of service is outstanding.

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!