Hello, I am writing…read moreto formally file a complaint regarding my recent interaction with the Walgreens pharmacy team at the Champions Gate location, and to request an immediate review of both the conduct displayed and the decision to refuse my prescription. I have been a consistent and compliant Walgreens patient for over a year, managing my prescriptions through your system without issue. I have maintained an ongoing relationship with my prescribing physician, followed all prescribed directions, and have never requested early refills or engaged in any inappropriate behavior. During my recent call to the Champions Gate pharmacy, I contacted your staff in good faith to request assistance with a refill. I clearly expressed my willingness to follow proper procedures and specifically asked that the pharmacy contact my physician if verification or clarification was needed. I also ensured my doctor had submitted the necessary information. Despite this, I was spoken to in a dismissive and unprofessional manner and was ultimately informed that my prescription would not be filled and that I was "banned." This statement was made without any clear explanation, documentation, or due process. As a patient, I understand that pharmacists have a responsibility to ensure prescriptions are appropriate and compliant. However, patients also have rights, including: * The right to be treated with professionalism, dignity, and respect * The right to clear communication regarding any refusal to fill a prescription * The right to have legitimate prescriptions evaluated in coordination with the prescribing physician * The right to not be arbitrarily denied service without explanation or proper documentation At no point was I aggressive, disrespectful, or noncompliant. My sole objective was to resolve the matter appropriately through your staff and my physician. Given the seriousness of being told I am "banned" and having a prescribed medication refused without explanation, I am formally requesting the following: * A written explanation detailing the reason for the refusal to fill my prescription * Clarification regarding the basis and authority for any claim that I have been "banned" * Confirmation of whether this action was documented in accordance with Walgreens policy * A review of the pharmacist's conduct during this interaction * Guidance on how I may obtain my prescribed medication without further disruption If this matter cannot be resolved promptly, I am prepared to escalate this concern to Walgreens corporate leadership and, if necessary, to the appropriate state regulatory bodies that oversee pharmacy practice and patient rights. My intent is not to create conflict, but to ensure that I am treated fairly, respectfully, and in accordance with established standards of care.

I love trips to Walgreens. I have our greeting cards printed here along with all…read moreOf our photo needs. The staff are always friendly and the service is always fast.

I have been in line at the pharmacy drive through for a half hour now and there's no movement at…read moreall. This store is so incompetent I should have never changed from the celebration Walgreens where they do amazing work.

Quick stop to pick up some last minute items for vacation…read more Store is very clean and friendly service. They even have big selection of wine

Every time I visit a Walgreens in Orlando, I am simply astonished at the sizable amount of Disney…read moreproducts they offer and at the price they offer them for. Years ago I purchased some Mickey pajamas that I still enjoy and remember the time I bought them when I was on my Orlando vacation. They bring a smile to my face each time. This visit I was so pleased to find the Mickey and Minnie salt and pepper shakers that are both practical and decorative. They were also very reasonably priced. I highly recommend shopping here before you go to the parks because you can find unique things and they won't burst your budget.

I was visiting from out of town. My boyfriend had already left. Unfortunately I had forgotten to…read morepay my phone bill and went to this location to deposit money onto my cash app card so I could electronically pay my phone bill. Without my phone connected, I can't use GPS or call anyone. Getting to the Walgreens I realized I didn't have my ID baccarat my bf had it when we each left to go back to our prospective homes, which I also needed to perform this transaction. Well, the two workers inside I believe their names were Roberto and Ariana (excuse me if this one is incorrect my bf was in the hospital all day so her name is murky) went ABOVE AND BEYOND to help out getting me situated. They were about to reach out to my bf so I could get my id and helped to get my cars loaded so I could pay my bill and get to the hospital for my bf. These two were AMAZING!!! I'm so grateful for all their help today! Definitely hit the mark on customer service for me, thanks again guys!!

This is a typical Walgreens with the standard merchandise consisting of what you would expect to…read morefind in drugs, cosmetics, sundries, cold drinks, snacks, seasonal items, etc., and if you are lucky, some great bargains. I was able to pick up some supplements that I forgot to pack and found them here on sale! Leave it to Walgreens to establish themselves conveniently on a corner within a short driving distance of our vacation condo. They just seem to carry a little bit of everything that is important for a woman's survival! https://www.youtube.com/watch?v=WsGbbEaG-OA

This location is located near my work, and while its retail side is pretty standard, the pharmacy…read morehere is EXPONENTIALLY more competent, precise, prompt, and courteous than the Walgreens pharmacy in Poinciana. While I'm sure this store is lower volume, considering its pharmacy is only open 9-7 Monday through Friday, there is an old school pharmacy feel here, even with all the tourists. Good job!

Staff very helpful in finding items Convenient to time…read moreshares Store brands reasonably priced

One of the only 24-hour Walgreens open in the Orlando area! On the last day of our Disney World…read moreTrip, I ended up catching a cold. I had a really sore throat and a headache. Looking up stores in the area on a Thursday morning around 4:00 A.M., we noticed this Walgreens was open! We ended up stopping by to pick up some Dayquil, Nyquil, and some cherry throat lozenges. It's right next to the I-4 and pretty close to the Walt Disney World properties! The store is clean and well organized! The staff that was there early morning was helpful and asked if we needed anything during our visit at Walgreens!

Best spot in town for friendly service and quick convenience items - I'd maybe I'm biasedread more

unless you ask one of the 2 questions the automated voice response is able to answer you're out of…read moreluck. no human will answer the phone.

This location is a place you have to go to because it's close, but it needs a lot of work. The…read moreemployees never look happy, but at least the store is clean. I went to the pharmacy directly from the urgent care so obviously I wasn't feeling my best and needed my two meds. I was greeted and told one of my meds were ready and the other one would need about 5 more minutes. No problem of course I'll wait. So I waited a few minutes nothing major. So they say my last name incorrect once the medicine was done, I corrected the tech who was being trained (you can clearly tell) , I corrected him 3 times and he still said it wrong. Okay at this point just please give me my stuff so I can leave. He gives me my two medications or so I thought. Keep in mind I'm sick, right from urgent care. When you are sick you expect a pharmacy to be on their p's and q's. So silly me right didn't look to make sure both of my medications were in the bag, because remember they told me to sit because one was done and the other would be done in a few minutes. So I go home and he only gave me one. HOW? How did he only give me one, IF they had me wait for a second one. And even if he was new, I know the system told him 2 was ready and he still only gave me one. I call the Pharmacy and explain what happened. They don't even apologize, or take accountability they state he's learning. Well maybe he shouldn't be alone YET, if he simply can't handle meds. This is a pharmacy- you shouldn't make those kinds of mistakes, or your trainer should be with you if something that simple is hard for you to do. Especially to people who are sick and not in their right mind. That's just my take, I expect more from a pharmacy. I was then told they close in a few minutes for lunch. Still no apology. She said you can have door dash come and get it or you can have it mailed and you'll get it in a few days. I wish I would've got her name because she was so arrogant. I don't recommend at all.

Nice and convenient mini Walgreens…read more Definitely not a store I would shop at regularly, since the merchandise was expensive. This store offers many essential and non-essential items The young female cashier was polite and helpful. Not much else to say about this one visit to this store.

Worst Walgreens ever. Took 30 minutes for them to figure out my insurance then only had a partial…read morefill for my son's medicine. Less than two days worth. When I asked if I could go to another Walgreens, they told me I couldn't because they already started processing it. I go back to pick up the rest, it will take a few hours for it to be ready. We will text you. Why didn't they tell me that yesterday? I was told to come back after noon.

I'm not generally a fan of Walgreens anymore, but I wanted an item that they showed in stock there…read more I was able to park right out front and realized they were a 24 hour location. I went in and went towards the pharmacy area of the store where I expected the item to be. The item I was looking for was a copper fit, but all I could find was Walgreens brand. I picked out a couple of sale items and walked up to the register where I asked the lady working if they had what I needed in stock or if another location might have it. She took me to a completely different section of the store where they had the brand I was looking for. They did indeed have one in stock and I noticed they had a buy one get one 50% off deal. Since they didn't have another of the item I was looking for I picked out a different item that would also be useful to me. I followed her back up to the front and was easily able to pay for what I was getting. I actually saved quite a bit of money just because of the sale items. I did have a good experience while in the store.