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    Megasystems Security

    4.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Megasystems Security

    Security system installation

    Security system repair

    Security monitoring services

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    Safe Haven Security Services

    Safe Haven Security Services

    1.7
    (20 reviews)

    Background: I have been a customer for approximately three years. When my home was built in June…read more2023, the builder (Century Communities) contracted with Safe Haven Security to install and activate my smart home connectivity. I own the physical panel and security equipment. The Incident: While currently traveling 3,000 miles away from home, I was subjected to high-pressure sales tactics from Safe Haven representatives attempting to force me into signing a new, long-term contract. I repeatedly advised Safe Haven via multiple communications that I was away, provided them with my specific return date, and requested a temporary delay in any account changes until I returned. Despite this, because I refused to sign a long-term contract while traveling, Safe Haven completely deactivated my account and removed my email address from their system. Impact and Safety Liability: This retaliatory disconnection has completely locked me out of my remote access, leaving me entirely blind to my home's security and automated systems until my scheduled return on July 24. I am currently unable to monitor my security cameras or panel status. I have no way of knowing if my home has power or if my air conditioning is operational in 90+°F weather. Safe Haven placed me in a "no-win" situation, threatening that if I did not sign a contract immediately, my panel would be shut off and I would be forced to pay a reactivation fee later. This intentional disruption goes beyond poor customer service--it has created a severe safety liability and left my home vulnerable. Safe Haven is a primary contractor for many residents in Century Communities developments, and the broader community needs to be forewarned about these coercive tactics.

    Thank you very much Jason for your help…read more Very knowledgeable, professional, caring. He helped me from identifying my needs to making a safety plan. Excellent service

    Vivint

    Vivint

    1.3
    (157 reviews)

    Great experience with Virtual Field Tech - Mr. Carlos Sotto-Alicia. This 5-star rating is based…read moreupon the service of Mr. Sotto-Alicia and not representative of how happy or not-so-happy I am with Vivint as a home security provider. I signed up for Vivint Security Alarm from my previous reputable name company security provider that mostly provides wired security devices and sensors. The Vivint installer back in 2018 did a very sloppy job and decided to bundle 9 window sensors consisting of an office, dining room, living room, breakfast nook, and utility-laundry room into one zone. The Vivint installer also bundled 4 doors as a single zone consisting of the main door, 2 garage doors that open into different house areas, and a backyard door. At least the lazy installer managed to get a few zones right such as the master's bedroom, 2nd-floor window, and the other auxiliary sensors (glass break, motion detector, heat/smoke detector, and carbon monoxide detectors). Long story short, because of the original installer's ineptitude, every time we receive an alarm, we can't pinpoint the possible intrusion or false alarm failure point. We have had an increasing number of false alarms recently even if all doors and windows are secured it will just randomly sound an alarm sometimes at 2 am or late at night while we are sleeping. Because of the faulty zoning, we were unable to pinpoint which sensor is bad. You can in principle replace all sensors to fix the issue but a very expensive proposition plus not fixing the issue of finding out a possible security threat area. I called Vivint many times and tried to schedule a visit since 2018 and all the time they just give me a runaround or will charge a hefty tech visit to fix an issue that they caused. It was not until Sept 1, 2024, after more calls to Vivint to seek assistance to resolve the issue was I finally directed to Mr. Sotto-Alicia who provided a great step-by-step video tutorial to correct the improper installation of the original Vivint installer. Mr. Sotto-Alicia was very patient in showing me how to isolate specific wired sensors and walked me through in isolating them and assigning them their correct zones. All said and done, he was able to assist in separating the living room windows, utility-laundry room window, office windows, living room windows, front door and back door. Now my home alarm are properly zoned with 8 zones plus the other wireless sensors. Mr. Carlos Sotto-Alicia with his patience fixed what many of his peers and colleagues failed to do in 6 years! I am glad I came across Mr. Sotto-Alicia who finally provide a reasonable resolution to an issue my family had to go through for the past 6 years. This man needs a raise and will do Vivint a favor by training the other techs and support team who seems to have a "no-can't do" culture.

    DO NOT DO IT. Their kit just simply will not stay connected. The service is abysmal…read more Great at selling, terrible at delivering.

    Megasystems Security - securitysystems - Updated August 2026

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