Ran into the most unpleasant person today, what a way to start before I have my coffee. Would love…read moreto rate the doctors, but because of an insurance snafu on their end I was unable to do so. Instead of helping resolve the imaginary problem I was met with a s*** attitude and a 'figure it out'. Yet it was their computer issue, and nothing I could address. I don't care how good your doctors might be if you hire a front-facing employee who actively runs out business. I'm sure they'll be fine (it's a doctor's office) but what a terrible receptionist.

After being a patient for over 10 years, I was considering leaving to find a more pleasant front…read moreoffice staff. Much to my surprise I went in this a.m. to have Lab work done. A smiling young lady took my I.D. etc. Very nice. No long wait... & very efficient. 2nd surprise a great lab. experience. A young gentleman, friendly, painless & helpful. Very competent @ his job & another smiling face. So, I will be staying right here & will continue with this practice. Thanks for an enjoyable experience! Good job!

Dr Winjum is a Knowledgeable and Genuinely caring provider. He is very skilled, direct and yet…read morenon-judgmental. Highest recommendations.

Like Honey, like most of the office staff. Hate their Phreesia system. It's possibly one step up…read morefrom smoke signals. The good: plenty of medical professionals to choose from, the lab is there, and there's on site physical therapy, with a great team. The bad: Wait times, even with their new 15 minutes before appt check in, can still take a while, and there's no reception in the office so you need their wifi. The ugly: Phreesia. If I didn't love seeing Honey and Ashely in the PT office, I would go elsehwere. Their medical scheduling software, portal, reminder system, all that is hands down the most useless thing in existence. Despite having two folks look at it, I get a call, an email, and a text message, one right after the other, to check in for my appointment. Two people have tried twice to get it to only do 1 of those 3, but it won't take. You can't schedule online. If you try, you'll be there for an hour, checking day by day by day for an appointment that doesn't exist, according to the system. If you call in, they'll find you the first available, and often Phreesia will tell you it's not. And that's with your preferred provider. The patient portal is slow and clunky, takes forever to load, won't let you change things, and half the time, if you reply to a message, it doesn't go through. It errors out, then you're supposed to screen shot it, make a NEW message, attach the image, and send it to the person you were simply trying to reply to. That way they can send it to IT and get it fixed. I get it happens to not everyone, but that seems like a lot of work around. And lastly, the check in process online is fairly smooth, it's more bad than ugly, except thaT Phreesia wants to gather information for more streamlined suggestions for healthcare. I.E. They want to collect your info and sell it. If you say yes, the little window goes away for a year. If you say no, it comes up every time you check in. I left a message with IT to see if they can fix it, but I'm not hopeful.

Well, at first I really liked the NP I was assigned to. She's one of those people everyone seems…read moreto like. Initially, I just wanted to resume my regimen from my retired PCP, but this NP (Kate) was enthusiastic and encouraged me to advance my care and wellness. She really wanted me on Cymbalta. That should have been a red flag. I agreed and let the commercial drug geld me under its influence. It had a minor impact to my upper back pain but my deep pain, major spasms and teeth grinding worsened. More diagnostics were obtain and severe cervical spinal degeneration was found, but my neck is a secondary pain after my thoracic spine. Kate refused to order the thoracic MRI because the pain clinic might want to order it with a contrast agent. Ultimately she referred me to several other places, 3 of which were accepted - an acupuncturist, a pain management clinic and a neurologist. I complied with these. She prescribed me a mild analgesic. I adhered to the script and it helped. I thanked Kate. Then she completely changed and started wagging her finger at me about using the analgesic - AS DIRECTED. Unbelievable. Since then I've been treated like a criminal for pursuing pain treatment, which is much worse when the pain medication is then taken away. Thanks, Kate. The landscapes of Modern Medicine and Healthcare are treacherous wastelands. Anyone who can memorize enough text to earn a paper credential is knighted with letters after their name nowadays that in the end, mean squat. Don't go to Kate at NW Primary Care, even though she's very cheerful and nice.

Spoke with the office manager about some billing concerns, but the conversation was very…read moreunpleasant. If you prefer a more patient-friendly environment, I would recommend avoiding this office.

I was just refused as a new patient because of my age (60). In their words, I "will be aging into…read moreMedicaid soon" and they are "leaving space open for those are not". No other qualifiers.

I had my first Appt with Dr Toffler today and I'm just so impressed and happy with him and the…read morewhole team. I was able to see my baby's heartbeat for the first time today!!! They provide such wonderful and warm care. Very happy patient

Awesome clinic with the best Doctors and nurses. It so refreshing to call a number and be talking…read moreimmediately to a friendly person on the other line. I drive from Washington across the border to this clinic and it's worth every minute. Dr. Toffler is the best. Hope this place is around a long time. Great people who truly care about "you" the patient.