I wish I had seen the earlier Yelp review about the Packard designer delaying a project…read moreunreasonably, because the same thing happened to me. I was hoping to use a local cabinet company. After several visits to my home to measure (one 2 hours long!), sharing my inspiration pics, a zoom call, and repeated promises that a design and quote would be "any day now", and "next week" and "soon", I got ....Nothing! Not a text, not an email, not a call. Nothing. When I finally reached out after 4 weeks of silence, the designer apologized and said that if I wanted to proceed with them, I would be "made a priority". Highly unlikely after they had already wasted 2 full months of my time with their false promises. They were very unprofessional and I am sorry I ever called them.

called for a measure over six weeks ago. waited three weeks went in and nothing had been even…read morestarted. now six weeks and 20 week wait for cabinets! we are going to another place that vacuous business!!

Wright's is family owned and treats you like family. (That is, if your family also has excellent…read moreskills in customer service and flooring services:) Ron installed a stair runner for us and he did a beautiful job. He was very fast, efficient, had obvious experience and was super friendly to boot. We would definitely recommend this business. Their prices are fair as well.

Not good at all. First of all, the workers showed up drinking at 11 AM. After doing a terrible job…read morein the days prior. Lazy, sloppy, they cut every corner. My floors look like trash. You know, like a drunk man did it. I paid $30,000 for brand new hardwoods; there are gaps dents and deficits all over riddled with filler. They did not install new quarter inch round, after I paid for it and was assured it would all be replaced. They didn't not, instead they left the existing 30 year old yellowed 1/4 round and it looks HORRIBLE. I had to call for someone to come out. Manager showed up and said it looked good other than the obvious old 1/4 round. When I asked about the site worker, they did not know who I was referring to. THE MANAGER DID NOT KNOW WHO THE INTOXICATED PERSON WAS- THAT WAS WORKING IN MY HOME. This is the same man with slurred broken English demanding my house key from day one. When they came to fix it, they were jerks about it and did even worse. WHILE DRINKING. I was not given any instructions on how to care for my new floors. I was not told when they were coming or going or when they were finished, after i asked multiple times and left my number on the counter. To make matters worse, when they finished, I went through the house and noticed they DID NOT seal the floor behind any structure. There is sawdust everywhere all over the walls and windows from refinishing the bottom floor. They DID NOT seal the floor anywhere that required effort, i.e. appliances behind doors, crevices, etc. i'm absolutely disgusted at the fact I just spent 30 grand on this. THERE IS RAW HARDWOOD SITTING UNDERNEATH EVERY APPLIANCE THAT I HAVE. Trust me when I say, do it yourself or live with what you have. My new home is a mess, a construction nightmare and now an expensive undertaking to make it right on my own. I also have pick up all of the debris they threw on my lawn and left. They set up all of the their electric saws in the same outlet and blew several fuses in my house. All while throwing trash/debris over the balcony onto my lawn; in addition to their empty prescription bottles, nails and staples in my driveway. Some is expected. THIS WAS RIDICULOUS. I now have exposed stairs and a balcony with no railing. They removed my banisters, took them from the property and said they did not know where they were when I asked. I told three people at Wright's Flooring over the span of a week that I wanted my old banisters and that I did not want them thrown out. I spoke to a female office manager, Jeffe the site manager, and every single one of the workers. But they took them anyway and made me fight to get them back. I QUOTE: "..ask the fat guy, he took them, they are gone." -Jeffe It took five days to get them back. I still do not have any banisters installed. They will rip everything out without the slightest care. The bannister removal was discussed prior, but I was not given a single word or guidance on who to call for the next steps. I still have no stair rails or balcony rails in my home. I was told I would need to "touchup" the stairs. they destroyed all of the drywall around the stairs. they mangled every vent hole and outlet housing and did not put the outlets back. This is far beyond "touchup" territory. Speaking of not putting anything back, they will remove all of your closets, disassemble shelves and doors and just leave them. Or they will put the doors back improperly so they gouge the floors when you close them. this is the case in the master closet. I now have a giant half moon gouge from their negligence. I just moved here and I didn't have so much as a chair, let alone a screwdriver to put closet doors back in. Disappointed is an understatement. The amount of cash spent on this still blows my mind.. when I think about the actual work that was done vs. the time it took me to save it. I thought long and hard before I wrote this. I called and called and called. I was ignored ignored and ignored. I officially don't care what this does to your company. Just like you have not cared about me, my wallet or my home in this process. I would rather spare the next oblivious client from going through the same situation.

Flooring America has a large variety of products in all price ranges to choose from. We had a…read moregreat experience with the sales office, the person who measured our flooring and best of all, the two who came out and did the installation. They were professional, worked hard, and all of the install was done thoroughly, flooring, transitions, moving of appliances, all of it.

I can't say enough good about this company, and about Darrie. Due to COVID and other factors,…read morebetween our water damaged flooring loss, and actually getting all our hardwood flooring replaced, there was about an 8 month time lag. This was in no way due to a delay on their part. We kept having delays, but Darrie was kind and patient and worked with us every step of the way. We had had hardwood flooring installed only two years earlier by another company, and Flooring America's installers were great. They were courteous and professional, and they took their time and did an outstanding job. It was a much superior installation to the previous company, who "rushed through it". I wholeheartedly recommend Flooring America!

As first-time out-of-state homebuyers moving to Asheville, taking a leap of faith on vendors while…read moreliving across the country felt incredibly risky. From the very first phone call with Leicester Flooring, though, we immediately felt taken care of. What started as a quote request quickly turned into a warm welcome to Asheville, they were genuinely kind, helpful, and made us feel excited about planting roots here. We hired them to uninstall old flooring and install carpet in two bedrooms, and having access to the Shaw Pet Perfect line mattered a lot to us since we have a dog. Their pricing was fair and reasonable, but what stood out even more was their professionalism and follow-through. Because we were still living out of state during the installation, we had to put a tremendous amount of trust in them. They absolutely delivered. The carpet looks fantastic, communication was easy, and they followed through on exactly what they said they would do. Since buying our house, we've worked with a wide range of contractors and vendors for home improvements, and Leicester Flooring has genuinely been one of the best experiences we've had: on time, on budget, easy to work with, and (refreshingly) without delays. For anyone local or moving to the area, I would highly recommend Leicester Flooring. They helped make a stressful season of transition feel easier, and that means a lot.

Great price, selection, service and installation. Friendly throughout. Finished product exceeded…read moremy expectations.

We worked with Karen at Gennett to select the flooring for our new house. She was very…read moreknowledgeable and helpful. She educated us on different products, woods and made suggestions for our house. She was very polite and let us talk thru what we really wanted. She helped us choose the perfect floor and we are very happy with the results. Thank you for a great experience!

I needed help with office hard wood floors and was looking for a specific stain. I decided to…read morecheck out Gennett and the lady knew EXACTLY what I was looking for! I explained the situation and she took me back and showed me the example sample of what I was looking for. Incredible place! So knowledgeable!

I called Medlock and Associates for my project in Mars Hill. We renovated a 1930s rock schoolhouse…read moreand they were the only firm that got back to me. They ran the load to determine the added supports needed to complete the loft apartments in the previous gymnasium. From then on, they are the only firm I call. I'm also an active real estate agent in the area. They provide accurate information to my clients on the homes they are under contract on to help them make the decision whether they want to buy the property or not based on the needed repairs. They also share their list of contractors in the area that can repair any structural issues. Their skillset is invaluable to anyone who comes across a structural issue. I highly recommend to my friends, family and clients.

I was working with a contractor on an issue where the screened in porch on my house was coming away…read morefrom the main house so he looked at it and said that he recommends an engineer to be involved. Sounded good to me and he had an engineer that he has worked with before. He sat up the appointment and I met him and the employee from Medlock who both the contractor and Medlock employee led me to believe that he was an engineer. The Medlock employee took photos and some measurements and the contractor told me that it would be $500.00 then when we were all leaving the contractor and the Medlock employee said it would be $750.00. Then I get a bill where it showed that the person who looked at the house was a Project Manager and the letter had an engineer stamp on it and a hand drawn picture of the deck with what appeared to be supports to take it down. I called the office to inquire why a project manager and not an engineer looked at it and charged me $750.00. The Office Manager said that is the way they do it, send employees out and then they stamp it with an engineer stamp. I questioned had an engineer looked at the property as it was my house with a very serious issue, her reply was that the project manager talked to the engineer. I am new to Asheville but feel like this is very deceptive practice and when I called the Operations Manager she said that they do it all the time. My concern this was a very serious issue with my house and the Operations Manager said that there is a seal on the letter even though the engineer never looked at it. I have never had an serious issue with my house like this before but I do not feel like a 1 paragraph letter with a hand drawing on a serious issue that didn't give me an option to repair or a plan to rebuild.

I might be a little old-fashioned, but I can't tell you how much a love when I place a call to a…read morebusiness and I get a live person! Not only did I get a live person when I called East Coast Granite & Tile, I got the best customer service I've had in a long time! Marc Ollis was my contact from start to finish and he was very patient and knowledgeable when it came to making my decisions with the slabs I was choosing for my kitchen countertops. Sometimes one slab was two small for my job or too expensive for my budget, but he didn't mind continuing to quote others as I found them. Once my slab was selected, every other representative from the template person (David), fabricator, (Serge); whom I met in person to decide my layout, to the installers (Harley) and sealer (Dallas) were in touch to confirm when they would arrive to confirming my satisfaction. I even received a follow up call from a person named Tim, whose title I'm sorry I didn't get, to ensure I was satisfied with the installation of my countertops. This is an outstanding A+ organization that deserves more than the 5 stars I'm giving them!! Please ask for Marc!

We started working with a lovely rep but she moved away and ended up working with Deb who tried to…read morepass us off to someone else. Granite places are really a dime a dozen and it shows here. Deb (I doubt she wants to be called that) needs to be spoken to in writing 100% of the time and if you don't she will bulldoze you over because "that's not what she said" by the end of our transactions she was being me to "just call her" but I continued to speak via text and even asked her if email was more comfortable for her. When we initially asked what our overages would look like she would shrug and say "like nothing not even anything" so it came as a surprise it was $1500 more at the end. The guy who does the measurements real nice, the guys who did the install, also nice. Deb- stay far away. The trip charges, the chipped unfinished edge, and the snake that is Deb all scream 'head down the road' to me and that's what I'm going to do for the next 15 kitchens we need stone for... yep, they knew we had more projects and we were still treated like this.

Amazingly generous company, locally grounded and focused on making this community a better place to…read morelive. They are a great local partner in Henderson County. They care about our mountains and the people in them. Give them a try!

Our new house's kitchen needed cabinets along one wall. Blue Ridge's cabinets fit the space…read moreperfectly. The quality of their cabinetry was--is--just unsurpassed. The installation crew (contracted by Blue Ridge) did the install in one very long day, and it is absolutely fabulous! To say we are pleased would be a major understatement. We cannot over-recommend Blue Ridge Cabinet Connection for quality, value, and outstanding customer service. And a little bonus: they sent us a handwritten thank-you card after the job was complete.