Charlene is GREAT! She is helping us plan our trip to Argentina next year. She is very nice,…read moreknowledgeable, and easy to work with! I knew from our first conversation that we are in good hands! We are so happy with her and the service she is providing us. A friend of ours introduced us and I'm SO SO glad he did! She is making our lives and planning this trip a lot easier :-) thank you Charlene! We appreciate you and your hard work!

Charlene has booked several vacations for me, the most recent one to Munich for Oktoberfest. She…read moresets up everything, airline, hotel, transportation and event tours so all I have to do is enjoy myself. I can't recommend her enough.

This was a great solution to planning a complicated family vacation to Europe to see a couple great…read morecities, then attend a wedding at an old fort. Jonathan is a busy man with many clients, but made time to figure out various good activities for us, including the kids. I would plan way ahead of time to make sure this company can give you all the options you need and plan for contingencies also. Be warned that if you haven't traveled internationally for a while (such as before the pandemic) then you are in for a shock on how much prices have risen and how inflexible the airline schedules are. Be ready to adapt and look at it all as an adventure. Jonathan works remotely so you need to be good with planning on the phone and via email. It is a good service and I recommend it highly. Just come up with a decent price range for him to work with.

If I could give them 0 stars... I would. I was so excited when I first reached out. Jonathan seemed…read moresuper knowledgeable and excited to help us with our European honeymoon, and I was glad the first travel agent I reached out to seemed great. Then... Jonathan ghosted us multiple times over 2 months. There were constant family emergencies that I tried to be understanding of, but after 5 of them it just seemed like he was unwilling to help us - almost like he was trying to get us to not want to work with him. When I would follow up, he always said he had asked other members of the team to reach out to us while he was away for his family, and they just never did. Jonathan always apologized and said he'd make it up to us. This happened time and time again, and we still consistently told him we're still willing to work with him - only to get ghosted for the last time a few weeks ago. He stopped replying to me completely. I have never seen a single draft of an itinerary. The ghosting is so unprofessional. If he didn't want to work with us, he should have just said so instead of trying to turn us off like that. I wouldn't recommend this company to anyone. Attached are a few different-dated screenshots. I blocked out his cell for his privacy but yeah... some examples of a recurring theme.

The best vacation experiences in the Artic Circle. I am so grateful for Jim as he helps us along…read morethe way during our journey from Denmark to Sweden, the Artic Circle and then Norway. We get to see our first Aurora Borealis in person at the Abisko National Forest in Sweden. We can't wait for more adventures in the future. I would highly recommend Unique Destination to help make your dreams become reality.

We wanted to book a trip and had no clue where to start…read more Jim Lash was absolutely amazing and so helpful . Our trip was amazing to Englamd and Paris was amazing. Thank you for all your hard work .

Marilyn Turner is the best travel agent around. She has traveled extensively and knows all the…read morenuances of of where you will be going. She will take care of everything and stay in close touch should issues arise while you are on your trip. You will find that she is professional and always ready to answer any of your questions. If she doesn't have the answer, she will research and get back. You can call anytime. Most of her clients are word of mouth referrals because of her pleasant manner. Use Destinations Unlimited for personal service second to none!

I cannot recommend this place enough I've been using destinations unlimited for over seven years…read moreand have never been let down Marilyn is such a wonderful person she always takes care of us with great prices and info thank you so so much Marilyn for all the wonderful trips you booked for uss

We are glad that we found the Zheng travel company at Spring Mountain to apply for a visa to travel…read morein China because if not we would have to fly to another state to apply. I would recommend calling first and asking what the requirements are for applying for a visa. You don't want to go back and forth especially if you drive too far. Zheng Travel is very communicative in terms of updating if your visa on process and is ready to pick up. For the price that is something you need to ask and suggest bringing your checks. Service is great. They can speak English

When I thought my China trip will be canceled bec I needed a China visa and online application…read moreseemed so tedious and impossible -) thank goodness I googled n found Zheng Travel agency ! I read their reviews - all excellent ! I called and Ben answered:) He explained the process and I decided to meet him in his travel agency ! It is a small agency and simply furnished ! But it seemed Ben is experienced and he completed the application form and took My pictures ! The entire meeting was u see 15 minutes -) as he advised , the visa will probably be approved abt 3 weeks -) a today is 3 weeks and I have my passport back with my 10 yrs China visa -) All thanks to Ben who is expert in this area ! o highly recommend anyone looking for travel visa application to seek out Zheng Travel Ben :) Thanks to Ben, my trip to China in May is doable now :)

In the beginning, I believed we would use them for all of our leisure travel needs. With my…read moreexperience, I would rather book things myself. *AMERICAN EXPRESS MEMBERS - FYI if you're having issues, Amex can not help you. Amex has no access to Altours booking information. That was the main reasons I booked with Altour. I thought they had a better connection to Amex. It seems like the only Amex perk with Altour is that you can book with your Amex points My fiancé and I were planning our honeymoon after our France wedding for September of this year. We had an agent help us with the flights, hotels and activities for our France and Italy month long honeymoon. Here's the short summary of my experience Pros - Very responsive - Passionate - Knowledgeable about the areas we were going to travel to - Has attention to detail Cons - Does not give you a clear plan on how the booking process of the trip will be handled - Not concise with emails, will send multiple emails at the same time regarding the same subject - Not transparent in all the booking options I think there was a miss in our communication style. I don't know if we were just matched up with the wrong agent (for us) or if this how they all work. I was having frustrations with team due to what I deemed, overwhelming/confusing emails. For example, on way day I received 8 separate emails (no back and forth with me) regarding the different hotels and locations. I wish we were given at least a skeleton of our schedule. A clear break down of the dates/locations all in one clear email or pdf. Instead, we were given a wishy washy itinerary that completely changed when we didn't want to do one activity suggested. I had to make my own itinerary to keep track the locations, dates and budgets. I had to make sure we were keeping within our budget, because I had no clue where we were in that regard. I will be honest, I did lack a timely responsiveness on my end. I was overwhelmed. Unfortunately, we had to push our wedding to next year due to the shift in the economy. The most frustrating part was that our flights purchased by the agent were non refundable. Why would a travel agency book this way after 2020? Did we all not learn our lesson. Plus, these tickets weren't cheap. They totaled over $9,000. We weren't given or told about the refundable options prior to booking. I will give them credit, in small print the confirmation does state that the tickets are non refundable. I should have caught that. Now we are stuck with about $9,000 worth of delta credits that are good until end of 2023. My biggest issue was the communication style. 1 - I should have been told prior to booking if the tickets were refundable. My dumb self assumed that booking with a experienced travel agent, the tickets that were being booked were refundable. 2 - When I called to express my frustrations/get clarity on the airline tickets, I was also told that no insurance was purchased for them. I was told, that in her process the insurance would be purchased towards the end of booking everything (flights, hotels and activities). I understand that even with insurance, with non refundable tickets we would still be in the same situation. However, what if something horrible (health-wise) happened and we needed to cancel? Also, how would I know your process if you didn't tell me? 3 - I wish there was a clear set itinerary, prior to be given options to hotels. For example, we had a general itinerary and we were given multiple options for hotels for basically a month trip. I respond with my choices and also told them I didn't want to do a spa portion of the trip. Because of that, the whole trip was rearranged. Since everything was in separate emails exchanges, it was extremely hard to track everything. There were a lot of details, but it wasn't clear. The communication was messy. I do want to acknowledge that she did spend many hours on planning for the trip. I completely understand there frustrations of us delaying the trip. If we had a better experience, we would have been happy to use her for when rebook. However, it has not been a good experience for us. Overall, if I had a simple vacation planned (one or two weeks) I would use them. I would not use them again for month long trip. I would also double check everything thing they are booking!

Charlene Fuentes from AlTours is definitely my one stop travel agent. She took the time to ask…read morequestions & listened to my wishes and needs at set forth and delivered a much better package I could've asked for in fast and timely manner. Her office and staff matched that of her positive, peaceful and good energy. She definitely took away all my stresses & went above and beyond and delivered a wonderfully upcoming Guam trip. I ask myself why stress if one call took all my travel worries away. I say better leave it to the experts in that specific field. It saves me time, money & stress. I definitely will use her again for my trips,

Fabulous service! Used Kaizen to celebrate my daughters 21st birthday! Shella and Chelle made it…read morean amazing and memorable weekend. From hotel room reservations, dinner reservations, cake ordering and pool party cabana set up, they didn't skip a beat! Last minute changes due to rain, unable to do pool party, and Chelle quickly set up to have a table at a nightclub with awesome table location. Thank you for a memorable weekend. Will definitely use their services again and refer to everyone I know!

I have used Team Kaizen while living both outside of Vegas and being local. Shella provides…read moretop-notch service every time. Her team is very helpful in finding the best deals for me and my friends/family. This is an agency that has not forgotten what customer service is supposed to be like. Very professional and personable. I highly recommend Team Kaizen for your Vegas experience.

Bought airline ticket and joined their travel plan with them, Great and speedy Customer service,…read morehighly recommend!

10/10 service. Thank you Mei travel!!!! I cant wait to embark on my trip to China!!!!!!read more

That fingerprint was smooth, quick and the service was outstanding. The price was accorded to the…read morefingerprint service stores. Thank you.

Kind, polite, make sure your information is correct before submitting. Very quick and efficient…read more First time using their service and explained the process making it feel like I have done it before