Melissa was recommended by a family friend. She was very responsive through email (which is my preferred form of communication) and was easy to follow up with on the phone and an after hours appointment. She clearly explained the ins and outs of our home and auto policies, and she's helping us to save $1100 a year! Very courteous front desk staff and our interactions have felt very relaxed but thoughtful. Highly recommend. read more

We have been with State Farm for a number of years and have always had great experiences. Recently, my fiancée and I stopped in for a homeowners insurance quote as we recently purchased a home. We got a great premium, priced better than others with better coverages. We highly recommend this State Farm agency! read more

Always willing/ available to sit down and go over my policy with me. They were able to give me all of my options. Even though I'm not 100% happy with my monthly premium the agents were phenomenal. read more

Update: After being a customer for a few years, unfortunately the office has not been very helpful - they always increase my insurance rates each billing cycle, and when I call to ask why, they can't give me a straight answer. Also, whenever I have billing questions, "Olivia," the one who deals with billing is always out of the office. Furthermore, whenever I call, they seem quite rude and tend to treat me like I'm a nuisance, like they forget that they have a job because of their customers. Melissa has always been very helpful and accommodating, but I am pretty disappointed so far with the way the office is run. read more

Melissa has always been kind and given great service. She always explains everything in detail on my policies. Staff has improved over the years and effort shows. She always responds diligently! Sometimes, one person can't do it all. We're only human when customers say that she doesn't respond. She explains policies well. Homeowners insurance is much better with State Farm. There is extras that other companies don't tell you. The also let your car no lapse if you decide to put storage insurance in winter which others don't do. Give Melissa and her staff a call! There on point! Sometimes, other people over analyze stuff way to much! So the people out there that have a heart and understand a hard working person give her a call. Perfect new location on High Crossing Blvd right across from Home Depot! read more

I inherited this agent after my previous agent, who was pleasant to work with, was promoted within State Farm. It was a disappointing relationship from the start: Communication from this office was always spotty at best (and for some reason they did not get renewal cards to me on two renewals until after I called them), but the final straw was when State Farm decided to raise the premium on my wife's car by nearly 30 dollars after we moved from one part of Madison's West side to another. When I called to ask for an explanation since "longitude and latitude change" is not really an explanation so much as a description, Melissa's employee told me that she'd call the underwriter and get back to me within an hour. Three hours passed, and just when I'd more or less given up on hearing anything back, I got a phone call with "longitude and latitude change." I explained to this person that at 420/6 months for my wife's car and 393/6 months for my car, State Farm was not even remotely competitive with other quotes I'd gotten. She told me that Melissa would call me later that night to discuss things further. So, rather than going out, I stayed in and waited for a phone call from Melissa. The phone call never came. So, now out a ruined evening, and soon to be out 30 dollars, I began considering the alternatives that I'd explored earlier. Finally, a week later, Melissa deigned to call me back. She made it sound like she was doing me a favor even selling me insurance in the first place, and wondered why I was as annoyed with her agency as I was. Well, Melissa 1) I didn't get renewal cards from you on two occasions 2) When you emailed them to me your office spelled my name wrong 3) Your agency tried canceling my renter's policy because your underwriters couldn't find information they had on file 4) Your product was more expensive than the same product sold by other people 5) Your communication was terrible, you wasted a ton of my time and then tried to play the victim when I expressed annoyance. I'm just thankful that I never had to make a claim with this agent. I imagine that the experience would have been dreadful. The long and the short of it is that the happiest phone call I made was the one I made today to cancel my policies effective October 1, 2015. I've switched brokers and for policies on our two cars, I'm now paying a total of 703/6 months, both cars are covered, both drivers are covered, I save well over 100 dollars, and the policies are otherwise identical but for the cost. EDIT: As an update, State Farm refused to cancel my policy on the date they were instructed to do so, and instead cancelled it on October 2nd. They even sent the refund checks to the incorrect address (thankfully I have mail forwarding) in spite of having the correct address in their system. If I could give them 0/5 stars, I would. read more

Last summer, I bought a foreclosed house to renovate. I was having difficulty finding an insurance company that would cover the house due to conditions in the basement which I couldn't fix until I owned the house. State Farm was the only insurance company I could find that was willing to cover house "as is" for closing. Their customer service was excellent and easy to manage covering of my house. I have had my house insured with this State Farm branch for the last 6 months. read more

Melissa and her team are very knowledgeable and professional. She is one of the top Insurance Agents in Wisconsin and her office shows it. I recommend her experience in handling all your insurance needs. read more

I was looking to open a Roth IRA account, and after doing some research I saw that State Farm was one of the better investment companies to start one with as they didn't require you to put down a large sum of money. As a recent college grad who doesn't have much cash to play around with, this was a big selling point for me. Melissa was recommended to me by a friend who had had a good experience with her, so I called and set up an appointment. After walking into the office I was seen to immediately by one of the associates who walked me through all of the available savings options offered by State Farm. After going through all of the information I met with Melissa, who helped to clarify some of the questions I had about their Roths. She was very friendly throughout the whole process, and never tried to sell me something else that I didn't want or need. Most of the time was spent talking about my current situation and my goals for the future. So far I am very happy with my new account at State Farm and will definitely be coming back for any future insurance needs. read more