I truly believe our offer was accepted because of the cash buyer program that Patrick offers. As first time home buyers, we had many questions and Patrick took the time to answer all of them, multiple times, and late at night. Thank you so much, Patrick! read more

My family decided early in 2023 to relocate and at the time, the real estate market was virtually non-existent with inventory. Once we found a real estate agency to partner with for listing our current home, they introduced to Wes and his team as a lender for our new home. We put the cart before the horse in that our offer to purchase a new home was before our existing home was listed. This created crazy time frames for work to be done by all parties involved. (From offer to purchase new home, listing current home, accepting offers on current home, was about 3 weeks.) The lack of inventory in the market meant that we had to be ready to act quickly when the right house came along. Wes' team had the creative ingenuity, tools and resources that allowed us to act with the urgency needed to present an offer that stood out amongst the others. Ultimately, we believe that the offer stood out with strength and creditability which led to the seller accepting our offer. Wes and his team worked weekends, answered text messages at all hours and delivered the result they promised - on time. My family is beyond grateful for Wes and his team for all the effort that went into this project. read more

If I could give Thompson Kane a 0, I would. When we first started shopping for mortgages in late February, we spoke to a loan officer at Thompson Kane and he assured us that he was locking us in at a rate under 4%, which at the time, we were excited about, as the mortgage rates were starting to climb. He informed me that he would be in touch when he needed us to submit paperwork. I followed up with him every 10 days or so to check in and make sure that he did not need anything and that we were locked in. He assured me that everything was good. In late April/early May, our file was turned over to another loan officer who could not honor the interest rate that was promised to us by Jim. We informed that he we were shopping around and that we would still consider Thompson Kane, based on what they could offer us. He requested that we sign certain documents to pull our credit and submit paperwork. I signed the requested documents after I was assured that the paperwork would not lock us in with Thompson Kane. In June, after not much communication with them the weeks before, I was informed that an appraisal was completed on our house. I was livid, as they did not ask for permission and the house was not even complete. I told Thompson Kane that I Would not be moving forward with them. I also did not receive an invoice for the appraisal. Fast forward to September when I saw that Thompson Kane charged me $750 for the appraisal. I have attempted to follow up. The loan officer that I worked with after Jim is no longer there and I tried unsuccessfully to call and email other people at the firm to help. Finally, the branch manager responded with an email that basically said "oh well," you signed. DO NOT USE THOMPSON KANE! They will give you false promises, bad communication, and then screw you at the end. read more

Had the pleasure of working with Wes Kane last year. He helped me realize what I could actually afford and was extremely responsive and helpful throughout the process. Almost one year in my new home and I couldn't be happier. Highly recommend. read more

Worse company ever. We were "approved", appraisal done, and 2 days before closing told we were denied for our VA loan. What's even more ridiculous is the guidelines for VA indicate all income is fine and we had the refer in their system they just didn't want the manually underwrite our loan. They certainly didn't want to take the time to help us, it just needed to be easy. Anyone who was helping us up to closing was let go so we had a new underwriter, new broker, and the processor pretended like they didn't know what was going on. Most unprofessional lending institution I have ever run across. read more

My husband and I had the pleasure of meeting Patrick from Thompson Kane & Company while in the process of buying a very unique home. The home was being used a commercial business at the time of our purchase, although was originally built in the 1920's as a single family home. Securing a mortgage on this home was a challenging process - we were turned away by our original lender as they were not able to offer flexibility while we waited for the next zoning hearing by the city to allow our home to be reverted back to single-family use. Honestly, I am thrilled that we hit that roadblock looking back because we may not have met Patrick or secured our loan through Thompson Kane otherwise. From the zoning changes to the property comps in the appraisal, navigating all the barriers to entry on this property required a special skillset, an impressive attention to detail, and overall dedication that we were not able to find with anyone other than Patrick. He truly served as our champion throughout the home buying process. He answered all our panicked calls when we discovered new challenges, even well after-hours in some instances; went above an beyond by holding several long conversations with our seller and appraiser to develop a strategy to ensure the house would be considered a single-family home; and he even held several discussions with the Director of Planning & Development for the City to find us the right zoning amendment to fit the future city plan and our intentions for the home. We are first-time homebuyers, but we are not naive enough to assume this level of support is ordinary - Patrick routinely went beyond the call of duty, and we deeply appreciate all the help he provided us in this process. He exemplifies customer service - we never once felt unsupported and we always felt like we understood where we were in the process, which is a testament to his ability to break-down complex situations in a way that's natural for others to understand. I strongly recommend Thompson Kane for all mortgage needs and rave about how much of a partner they were during our home buying process to anyone that will listen! If you are reading this while looking for a lender, look no further. read more

I am also an agent who is working on the sellers side with Cindy Alivo and there is no communication as to closing at all. Both sides appeared to have everything done weeks ago and we were even trying to push the closing up but now there is nothing. I have asked her several times about the closing date as has the other agent and no response other than something about title and it is 3 days before closing with no date or time or place yet. My sellers are upset. Go to a Credit Union, they communicate and can get the job done in 30 days or less. read more