Melissa was recommended by a family friend. She was very responsive through email (which is my…read morepreferred form of communication) and was easy to follow up with on the phone and an after hours appointment. She clearly explained the ins and outs of our home and auto policies, and she's helping us to save $1100 a year! Very courteous front desk staff and our interactions have felt very relaxed but thoughtful. Highly recommend.

We have been with State Farm for a number of years and have always had great experiences. Recently,…read moremy fiancée and I stopped in for a homeowners insurance quote as we recently purchased a home. We got a great premium, priced better than others with better coverages. We highly recommend this State Farm agency!

After my parked car was hit by their insured, American Family Insurance took over a week to contact…read moreme, weeks more to declare my vehicle a total loss, and initially offered a settlement ($10,982) that couldn't purchase a single comparable vehicle at any licensed dealership within 150 miles of my home. After nearly two months of documented back and forth, the offer was raised to $13,177. With used car's ranging at minimum 15K that amount still left me out of pocket for a loss I did not cause. American Family Insurance knows that their total loss process is designed to minimize payouts. They claim their mission is to 'inspire, protect and restore dreams' and 'accountable, caring, and trustworthy' so it was truly disappointing that Allana and Micheal (two of the claims adjuster) just were dismissive and belittling to me wanting a fair outcome for something that wasn't my fault.

American Family Life Insurance has great products and knowledge agents that will help customers get…read morethe products needed to protect their dreams and families.

Went into this branch on a whim after receiving a really high car insurance quote from another…read moreinsurance company. These folks got me better coverage for a WAY better price and even helped me save on my renters insurance. Friendly, informative, and honest staff made it a pretty pleasant experience. For buying car insurance that is!

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

As I was checking my emails this morning, I was surprised that on the Autopay information on our…read morenew American Family Insurance policies, it was wrong. I currently had three bank accounts connected on the Payments section. I don't trust it, so I tried to search for the answer online, but didn't get the answer I needed. (It's happened to me before, my account getting charged, but with another company.) How do I remove bank accounts associated with my Account? I called the Headquarters. It took a while to get connected to an agent. But I was connected with Roger, who was very helpful, as well as courteous. After my information was verified, he assisted me. THANK YOU for removing both bank accounts from my Payments tab. I refreshed the page, and could see that he was successful. I just have the correct bank account showing, which is what I wanted. Many Thanks!

1-7-2026 update - Finally received a quote…read more Nearly double the premium compared to my current auto insurance. Don't waste your time with Costco American Family Insurance. Nothing family about paying double.

Thankful for longstanding agent and staff. They are efficient and very helpful when help is needed…read more Our Thanks to Dan and his team.

I've been with American Family Insurance for 10+ years now, however I just recently switched to the…read moreDaniel Piazza Agency. I couldn't be more happy with the service that I've received from this agency. This was the first time that someone has physically sat down with me and reviewed my coverages which was extremely helpful and made me feel more confident in the coverage that I have. Dan came out and greeted us when we entered the office and made my husband and I feel like our business was really valued. Denise did a wonderful job explaining certain coverages with us as well as making suggestions on what coverages weren't needed or might be good to have. The agency communicates very well with their customers in a prompt manner. I would definitely recommend this agency to others- A+ service!

Amazingly job! Lowered my home, auto, and investment premiums…read more Customer service is 5 stars! Great agency to be insured with!

I FOUND HER VERY HELPFUL WITH MY CLAIM..Awsome.She worked with me to take care of me..Very…read moredetermined to get it done. Thank you

Through the years, Cheng has been wonderful in all interactions. I recently had to file my first…read moreclaim, and I was shaken up by the situation. He was so reassuring and compassionate, as well as prompt and professional in taking care of things on my behalf - everything one could ask for in an insurance agent. It's apparent that he truly cares about his clients!

From the owner: My vision is to be an insurance professional whose actions are driven by keeping the customers'…read moreinterests in mind. We are here to service the Northside Madison communities. My staff treats customers in a caring, friendly, and professional manner. My office provides warm, efficient, and seamless services to customers. License #: WI-6530357

Came here for an AAPI event on a Sunday. Parking on the street wasn't terrible. This building is…read morekinda big and I definitely felt inspired while reading all those encouraging quotes. Staffs were nice. The event had 2 food trucks parked outside and another vendor indoor. The queues weren't long and glad we tried Bombay Fast. Made a wooden frame and took a few cards. So glad to discover this space.

I came here for a demonstration someone that I knew was giving. Didn't really know what this was…read morebut I quickly learned it's free event space! You can just book rooms/space there. That's it and that's pretty cool! There is staff available, too. I'm not sure how they get paid or how this all works. I guess it's part of the insurance company contributing and being part of the community. That's fantastic! When I was there I also saw some other classes that were going on and that was really nice to see. They also provided us with hot water, a variety of tea bag offerings, coffee, let us use a laptop of theirs, and were very kind on top of it all! What a truly great space to give!!

I was in something of a mess. My home insurance company kept sending me bills. When I paid them,…read morethey would send the check back. I could not reach anyone on the phone. Then the broker I used, quit handling home insurance. I wasn't sure if I had insurance or not. At last I called Prairie Land Insurance and Chris had everything straightened out in a few hours. I am now insured and have a good understanding of what is and isn't covered and I know where and when I am suppose to pay. Absolutely the best experience. There should be something higher than five stars I could give them.

Hopefully editing this review so it shows up as five stars - appropriate to the fantastic service I…read moregot with James and Linda. My original view somehow showed up as zero stars and I'm not sure how. In any case: James and Linda were great to me on all aspects of my car insurance and I definitely recommend them.