Amazing, patient, thoughtful, and just damn good at what he was doing! Stephen Lewis was just what…read morewe needed to help us find our forever home. I highly recommend because I felt like he really worked for us. Never gave me lip when I found a stupid reason for not liking a house or just saying it didn't feel right. He suggested homes that were in my specs for both cost and preferences. When we made an offer he was always fast to get it out and the paperwork was always accurate. Getting inspectors and professional to give quotes for any needed fixes was always done fast. Fast is very difficult in Mountain Time! When we finally found THE house he was with us every step of the way and checked on us after it was all said and done. Working with him was a great experience.

This brokerage, especially Stephanie Crain has done a very poor job of representing our new…read moreconstruction contract at the Preserve at Bison Ranch in Showlow. After finding out that our new home foundation was turned 90 degrees so that our backyard would now stare directly into the neighbors backyard, she removed our agent Chelsea Slade from her post. She then spent about 5 minutes trying to make us feel better about the situation before basically telling us to take it or leave it while at the same time telling us that another contract term that provided a deck expansion was going to cost us extra. She then presented a letter from the developers attorney that they were canceling the contract due to a clause that states if there is a disagreement that they could cancel. The way this happened so fast tells us there is more to this situation than we know. She does not have the ability to problem solve but just cut ties as fast as possible and probably has a problem dealing with men. Beware of The Preserve and their representation and their one sided lengthy contracts.

Elizabeth Keller!!!!!! DO NOT USE HER OR THIS AGENCY! Liz watched my property in show low for two…read moreyears. Two trees died, bbq was so very disgusting and carpet was full of pet hair. I also had to rent a property until Show low renters were out of my house. The rental had black mold in washer, a bag of dog food spilled all behind washer (smelled terrible), patio full of spider webs, floor so greasy I was sliding. Here is the best part, I left my Dyson vacuum at rental, called to let her know I left it behind in the rush of being told I have to be out of rental by 10:30 am (weird), she responded and said there was no vacuum. Only 3 people had key's after I vacated.....LIZ, the cleaning lady?, and carpet guy. I reported her to Duane her broker who could have given 2 hoots. He took her word for it and nobody cared about the $500 Dyson vacuum that someone now owns. YOU ARE ON YOUR OWN WHEN LIVING ON THIS MOUNTAIN!!!!!!! Go to Facebook for videos

Buying a home on my own for the first time (but not a first-time homebuyer), and buying for the…read morefirst time in AZ, I expected this process to be different than previous home purchases. Because of that, I expected to ask many questions along the way. I searched for an agent who would be a good communicator, honest, and informative. Unfortunately, the realtor I got with WestUSA Pinetop was not that. About halfway through the process, I learned I could have fired the realtor, but was concerned I'd lose the house. Hindsight, I should have moved on to another agency. The interesting thing is that in researching the agent, I found out that they have a lot of success selling homes, however, they are limited in buying homes. I also find it interesting that for as long as this agent has been in the business, there are no reviews on this particular agent. That could be good, or bad. The agent I worked with was communicative only in the way that they shared when documents were ready, or where we were in the process. But the realtor wasn't available for deep questions or clarity. The realtor was also very disorganized and distracted. They seemed to have a lot going on in their life and I was just one more thing. There were a few steps in the process that were exceptionally stressful due to lack of communication. Writing the offer was also more complicated than it should have been. I believe it was because the realtor was not in my corner. The assistant was also less than friendly. In an email communication, there was a false accusation against me that painted me in a bad light. This is unprofessional. When calling the office with a couple of questions, the person who answered the phone sounded irritated that I was calling, sighing heavily and not offering any other information or expanding on answers. She was short and curt. Not friendly or helpful at all. While I had a lot of questions along the way, perhaps my expectations of a professional, attentive, and communicative agent were too high. I thought that since I was making a huge purchase, spending hundreds of thousands of dollars, and being alone and new at this, I would be able to have a professional who would spend some time explaining legal documents, providing me with rich information, and attending to my concerns in a reasonable time frame without judgement. I got very little of that. Because of this experience, I'm thinking of selling the home because there is a lot of negative feelings around the home now, but I surely will never buy another home again. The experience with this realtor left a bad taste in my mouth, and I would not recommend them, or this office, at all.

We recently purchase a second home in Pinetop, which was a very new experience for us. We worked…read morewith Tamie Aguilera and she was amazing. She was patient when we were stressed, available when we need her, and helped us find the perfect home for our family. We also worked with Darlene Palmer on all the back-office aspects of our purchase, and she was also incredible. Both are a great team and I highly recommend you work with them on any how purchases you do!

Tamie and her team are the BEST real estate team in Arizona. They are professional, responsive and…read moreprepared for every possible issue. While the other agent made the transaction as difficult as possible, Tamie came through every time to correct his mistakes and help me buy my dream home. Would highly recommend!!

We had a terrific experience selling a home in Taylor using Erin Amos as our agent. We reside out…read moreof state, so we relied heavily on her for advice and expertise throughout the process. She provided excellent comparable data, she put us in touch with local contractors when needed, she was very responsive to our questions, and she helped educate us when needed. We were extremely happy with the service she provided, and would highly recommend her.

Erin sold our home for full price, in 4 days! She developed a winning strategy and executed it…read morelike the pro that she is. Enough said!

Bill Miketta provides a level of real estate expertise and service above and beyond what one would…read moreexpect from a well-qualified, experienced successful agent. Being 200 miles away from the property i was buying creates a set of challenges that can be costly and add risk to the purchase. Bill was so on top of the process from the inspections that he personally attended every one of them in my absence. His diligence caught a couple issues that would not normally be noticed and would have cost thousands a few years down the road. He was not only on top of the house i was purchasing from inspections to title to close , he was on top of the home close process for the house i was selling, staying on top of my buyers lender and title co to keep them on track. And when i had challenges with my movers and they were arriving at my new home before i would be able to get there he went to meet them and let them in to get started saving me hundreds of dollars. I don't have the space to list all of the things Bill did to make what would have been a nightmare many times during the process into one of the smoothest transactions i could have ever expected. Bill is 5 stars () only because there is no way to give him the 6 stars he deserves. I would recommend to anyone purchasing a home in the White Mountains of AZ (Heber Overgaard, Show Low, Pinetop Lakeside, Greer, St. Johns, Springerville, Eagar, Alpine, Snowflake and Taylor) to get Bill Miketta as your agent and you will never regret it.

I've lived on the East Coast, I've lived on the West Coast. I've lived in the Mid-West (where the…read moremanners come from) and I've lived in the North Woods where a fireplace is a good thing to be around. In Florida they got bugs so big they get expressions on their face when they see you, I also met the prettiest girl in my life down there. Bill Miketta is the greatest real estate agent I have ever met anywhere. In fact, he has done so much in the simple exercise of selling a house, a house to me, and so much of it after the fact, when the ink is already dry on the deed, that I have to start with the latest, what he did for me this week, and work backwards. Yet to preface, I bought the house in June at retirement, and then discovered I would actually be working, in another State, until May of 2020. This week Bill Miketta discovered my pump house had been struck so close by lightning that my motor died, and that the tank had just 8 inches water in it. He discovered this because he was there to help the security company activate my cameras on my phone up there in Vernon, where the new house is and I ain't and could not be. Bill Miketta to the rescue. I asked him if I could mail my phone to him to accommodate this not because I don't trust my own alarm company, but because I trust Bill so much and because he once again offered to help. Mind you, this is now three months since the sale of the home. When he discovered this he pulled the money to replace the pump out of his own pocket and ordered the precise item for me from the manufacturer to get it all in the works as soon as possible, and told me not to worry he'd help with the install when it got there? This has saved me at least five hundred bucks - three months after the sale of the home, in which, remember, he made his fair remuneration not from me, but from the seller. You may well ask yourself what a man of Bill's indefatigable energy might do were he the listing agent of the home and I'll tell you what I think - the very same. This is Bill Miketta's ethic; if real estate were football and you were on his team there could be no better coach, offense or defense: George Halas / Bill Miketta. What else? Well, been at my home as I could not be for the placement of my new propane tank, secured my internet access (no small feat in Vernon), interfaced for me with all the appropriate parties, Frontier, Pioneer, Navopache, etc., service providers I had selected but had no time to interact with... helped me retain the services of a care-taker, offered to keep a UTV I bought in Show Low on his property till I move up there... went there when the pest control I engaged needed to enter my home and then when he himself found the ONLY possible entrance some party animal mice were enjoying like VIP's at Studio 54, he fit the exact piece of metal required to crash their party (no mice since - that was two months ago - a month after the ink was dry on the deed). This may sound over the top for most realtors but it's the absolute truth where Bill Miketta is concerned. There is no way I can list all that he has done for this new guy in town so what I'd like to do is post this on social media and let Bill know if anyone calls him as a result to please give them my name and number so I can personally relay my recommendation. I'm 65: he's the best I've ever worked with anywhere.

Bev Best and Hannah Zachman and their entire team provided wonderful professional guidance and…read moreexpert advice in selling our Pinetop home. Their extensive advertising program, wonderful home pictures, constant promotion, and their extensive connections, allowed us to have numerous showings from qualified buyers from all over the state of Arizona and even out of state. Bev, Hannah and the entire team was very responsive, flexible to changing market conditions, thoughtful, and very professional throughout the entire selling process, allowing us to close on our home in a challenging time and market and move on to our next adventure. We cannot thank them enough for all their hard work and relentless dedication to selling our home. It was a real pleasure to work with them and we are so glad we made right the choice to use Bev Best and Hannah Zachman to sell our home. Highly recommended.

Very pleased with the services provided to my wife and I during our search for the perfect home…read more Bev helped us through several different properties during the process and was very patient and professional. Would recommend her services for your next real estate deal.

I've worked with Kasee a couple times and both experiences were excellent. The first time I worked…read morewith her was to rent a home. I was surprised by how thorough she was even though we were only renters. Currently we're working with her to purchase a home. I love how prompt and goal focused she is with the process and how she keeps me up to date on everything. She knows the ins and outs and is extremely informative so I don't feel lost during all of this. She also put up with me changing my mind multiple times and getting iffy on purchasing. She's very patient and understanding. It's also wonderful to be able to rely on someone who will make sure the house you're getting is a sound one. For example, there was a home I really loved but when we went to view the home the master bathroom had flooded! Long story short the other listing agent wouldn't work with us on making sure repairs were being done properly and Kasee was worried they were being too shady. She could have just allowed me to buy the home and gotten her commission but instead told me it wasn't a good idea, so I pulled out of that home. I felt like she was acting in my best interest and didn't want me to get into a house that would have me broke later down the road. (FYI, I just posted my Yelp review about the above shady company; Maricopa Real Estate Company in Maricopa, AZ) Bottom line, when you're working with Kasee, she makes you her priority, she cares as much about your purchase as you do. She's extremely personable and makes house hunting fun. I have recommended her to several friends and family members and will continue to do so, as well as work with her in all my future purchases.

I have purchased a home with Kasee, she sent me homes that matched my search criteria, and she…read moreprovided great customer service throughout the entire home buying experience. I would highly recommend Kasee as an agent..

Nicole is very able to determine what properties are of interest and efficient with our time. She…read morehas a great knowledge of her community and the locations she works in. Plus, she is nice and fun to spend time with.

In the past year we have worked with Nicole to buy a lot, sell a lot, and buy a home, all while we…read morewere three hours away in Phoenix. She has gone above and beyond with anything and everything, without hesitation. We've worked with three other realtors over the years in the area, and none can hold a candle to Nicole. Even when we were getting our ducks in a row to build a home, she helped us continue to look for houses that would be a great fit, just in case the right one came up. The day we were set to sign a build contract (with much hesitation due to escalating build costs), we found the perfect house, made an offer and had the easiest escrow ever. We could not be happier with our new cabin, and got so much more for our money than we would have building. Now instead of breaking ground this summer, we will be sitting on our patio, enjoying the views and mountain breeze. We simply cannot say enough good things about the incredible level of service that Nicole provides. I lost count of how many properties she went to in order to do video tours for us since we could not be in town quickly enough in this seller's market. She even handled our walk through for us by video chat. She just took care of anything and everything. We had no issues, no hiccups, not a single problem with any of our three transactions with her. She's great at communication, be it by phone, text or email. She has been on top of everything, every step of the way. We would recommend her to anyone and everyone. She's the one you want to work with.