Alright, Waterworks gains back a star for their stellar customer service experience after quite the…read moretumultuous back and forth due to the weeks of cancellations and HVAC pool closures. While I can't in good faith give them back a full 5-star review, I have to say that the damage control support was greatly appreciated. We were personally reached out to by their regional manager to see how they could support us through our frustrations and went ABOVE AND BEYOND :) to make sure our kiddo got the support he needed at his next class and applause applause he finally leveled up. And not because of several customer service complaints and the barrage of Yelp reviews, but because he really was ready to level up and just needed the supportive environment to make it happen. Some pro tips for future or current parents of swimmers: 1) Call customer service any time; they truly do take all of your feedback seriously. 2) Familiarize yourself with the online portal, it is actually really convenient to use when it comes to scheduling. 3) You CAN request a swim manager come shadow your instructor in your child's class if you feel like they need more support! It was the game changer for us. 4) Learn about who all the instructors are if yours is ever called out sick, there are others you can try to schedule with to makeup for it. I wish I was given this information when we started like two-ish years ago but I guess better late than never. My kid is so proud of himself for finally getting his next ribbon and he said he thinks he can easily get to the next level now -- and this is coming from someone who was terrified for the first year!

We have been coming to this waterworks location for almost a year and my son has made amazing…read moreprogress with his instructor Edgar. First, the swim school offers many swim packages from private to semi private lessons and how you chose to pay, whether through class packages or recurring monthly payments. It's easy to schedule classes and also make them up. They have plenty of instructors that are skilled and fun ! They have a swim lane at the city sports club and it's ample enough space to run multiple lessons at a time. The lesson times are very flexible as well, as early as 8am to 7pm, depending on your instructor's schedule. Edgar has worked nonstop with my son and he has moved up two levels already in the past year. I highly recommend this location and their goal of teaching a lifelong skill.

We just had our third lesson with Amanda today, and she's been absolutely wonderful with my 11- and…read more9-year-old. I was especially concerned about my younger one, who's hesitant about getting his head in the water. Amanda has been so patient and reassuring--she calmly addresses his fears, explains what he needs to work on, and encourages him in a way that really builds his confidence. Both of my kids feel very comfortable with her, and I truly appreciate her supportive and positive approach.

My husband and I needed quick swim lessons before our honeymoon in Hawaii. Amanda was an amazing…read moreinstructor! She showed us the basics and gave tips to improve our form. Amanda was able to provide practice times around our crazy schedule. We were very grateful to get her support before our trip. Thanks to her we were able to enjoy beach life and snorkeling with no fear.

The instructors are not good, making the kids cry in the water and not able to control. And always…read moreso crowded in the water, can see more than 6 kids in the pool at the same time. Very noisy too. We are thinking to find another school now, too expensive!

We are taking our 2 year old grandson here for group swim and/or private swim lessons and Patti is…read morevery patient and encouraging to our grandson. It takes him awhile each week to get acclimated but Patti is always patient and firm and gets him motivated. We want him to learn about swim safety at an early age.

In regard to Lap Swimming…read more Hours are pretty flexible. About twenty lanes with the first part of the pool set for those who water walk and about 16 to 17 lanes to lap swim. Depending on the time of the day, some lanes close, for water classes. Be weary, if you go first thing when they open at 6am, and also when they reopen at 4pm or 5pm. There are groups of people that call themselves "The Regulars". A few of them like to put kickboards on open lanes to save for people in line behind you. Sometimes, if there is a long line on a hot summer day. A "Regular" might show up and just cut to the front of the line outside with another "regular" who is there already. Some of these people can be rude and really like their specific lane. And will throw a fit if you happen to take their lane. Some of these "regulars" will even lie and come up with a sob story for you about their past injuries, just to get a specific lane. The staff have not really monitored/enforced certain rules in the past. Hopefully that changes. You have been warned. The "regulars" are nice, as long as you don't get their lane or get in line ahead of them. Some will even show up 1 to 3 hours before the pool opens in the morning and afternoon in order to get their lane. They mean business and can be cutthroat. The place has a lot of potential. Cosmetic wise, it's what you'd expect of a facility that's almost a 100 years old.

For the price you pay for rec swim and toddler swim you can't find a better deal in the East Bay!…read moreWe come to this pool the most frequently out of the 3 indoor public pools in the area, the others being Dublin Wave and Silliman Aquatic center in Newark. Great hours for toddler swim, 11am to 1pm Monday thru Friday and 5 to 7pm Tues, Thursday, Friday. There is also rec swim kn Saturday from 1:30 to 3:30pm. The toddler pool is great for toddlers to get used to the water and there is a depth gradient that will allow them to explore and eventually try to swim. There are also toys provided by the staff for the little ones to play with in the pool. The staff here have always been very nice to us and you can tell that the lifeguards on shift take their jobs seriously. Yes, the facility is almost 100 years old and does show its age, but for $5 total for a baby and an adult as well as the super flexible hours? You just can't beat that deal.

I've been a member at City Sports for a while now, and I genuinely look forward to every visit. The…read morestaff are incredibly friendly and welcoming. Whether you're a first-timer or a regular, they always make you feel at home. It's a small thing, but it really sets the tone. The gym itself is kept spotlessly clean, which I appreciate more than anything. The equipment is always well-maintained and in great working order, no broken machines sitting around waiting to be fixed. If you're looking for a gym where you actually enjoy showing up and getting a good workout among friendly people. City Sports is it.

This is a complaint mostly as a Waterworks parent. If you didn't know, Waterworks Aquatics uses the…read morepools of several City Sports locations to teach kids' swimming lessons. While I went to town leaving reviews for Waterworks itself, I realize the intimate culprit is City Sports. Their pool is constantly undergoing some sort of HVAC issues which leads to ongoing and almost weekly pool closures. For gym members, I assume you are hoping your gym membership includes access to a pool which means 9 out of 10 times in any given month you are dealing with a closed pool. City Sports, get your act together. Why is your pool closed so many weeks out of the year???

Horrible. My son got a ear infection that made him sleep a whole day. He woke up at 3am crying to…read moretake him to the hospital. We gave it another chance but he got horribly sick and couldn't get up from bed for days and kept vomiting all his food. Do not recommend.

I came here for about 4 weeks , to bring my son to swimming lessons and let me tell you , the…read moreinstructors HAVE PATIENCE. I love young kids that volunteer and teach, thank you for teaching my son how to swim! but the parents , no no no. there's a reason why they separate the pool, meaning they teach on one side and one they don't, but still want to go where they teach and the parents don't care but not only that, I see small kids looking like they want to try and learn on there own and it's scary watching and I know the instructors cant be mean and tell the kids how to be but from what I seen , I'm not sure if the kid was autistic but the parents thought it was funny to see there kid acting out and just splashing on everyone and not listening and looking like he is going to drown , thank god the instructors were very very I mean VERY patient with him. the little boy even scratched the instructor and she said it hurt but still was trying to make things work.

Went yesterday for the grand opening of the San Leandro Family Aquatic Center and had a really good…read moreexperience. The place was packed but everything still felt organized and clean. Shoutout to the front desk staff too -- they were really friendly and helpful from the start. Overall just a fun vibe and definitely worth checking out. Great if you have kids like me.

SO HAPPY IT FINALLY REOPENED! My toddler had an absolute blast here! They added a new water play…read morestructure with a giant tipping bucket. As the bucket slowly fills, the anticipation builds... then the bell sounds right before it dumps, sending all the kids running over to get splashed. It was so fun watching the excitement and laughter every time it tipped. A great spot for little ones to cool off and burn energy!

Water arobics are nice... Teacher is on it... Excellent…read moreclass The instructor..great..and she means business .. thats great!! T

September 25, 2020…read more The Pool is NOT closed. COVID-19 Rules apply for social distancing, temperature taking, lanes dividied, etc. Please ask a Lifeguard for other changes. It is open 10am to 3pm and various hours other days. There is a swimming team practicing in-between the pool hours. Saturday hours - 130pm to 7pm. Sunday hours - 100pm to 7pm. ALSO. WATER AEROBICS. I love it. 9am to 10am, Monday, Wednesday and Fridays. In the evening, 715pm to 815pm, Monday, Wednesday and Fridays. Peggy is the instructor. Water Aerobics is Free to Members, $6 each session to Non-Members. My friend Joan Moore (of "Planting Joy" fame) and I come and enjoy all ther pool has to offer. Snack bar open too. Lap swimming is a must for us and she out paces me. Serene area, music, sun, nice warm, blue water at a average of 82 degrees, cool to warm winds, what could be nicer. Bring sun tan lotion. Pool will be open hopefully until the end of November. Weather permitting of course. If you are not a Member, come check it out and I bet you will join. See you at the Water Aerobics.

I have had really bad experience with safesplash. There online registration is not clear in what…read moreclasses you are paying for. Once your card is recognized and saved on there site. They take out payments more than you expect. When you call customer service, they are no help. They will tell me one of the management team will call you within 48 hours but you don't hear from anyone. I have been calling for 2 weeks still no response. I wont recommend Safe splash, very bad experience so far I had.

Do not enroll your child at this location. They cancel classes last minute and when you call…read morecustomer service they are of no help. They will promise to give you a call 48 hours after but you will not get a follow up. Very inefficient and not effective. Sometimes they will cancel classes without any notification, you will waste your time and gas just to go to this location only to find out that the class was cancelled! The instructors are not even in the water and they are just telling the kids what to do. You will waste your time and money! Very bad customer service and inefficient staff!

I was having serious ongoing financial issues, The staff doubled down and figured it out. And now…read moreI'm on the correct path. If you need services, I recommend Bibett.

If I could give negative stars I would. This place is set up so you fail and because you have done…read morea bad thing you will be punished even more. Do not sign up for this program, they are here to keep charging you no matter if it is not your fault that THEY MISSED their appointment time that I was ready for! Run from this place!!!!!!!!!!!!!!! You will not be sorry. I am going to file a major complaint against them because you cannot get anyone to answer a phone call to ask any questions or clear up their mess! BEWARE....