Ordered the Sawtooth Heritage Tuscan guitar online. When it arrived, the G, B, and E tuning pegs…read morewere broken making it such that you could not tune the guitar. I took it to the store today and Robbie took an entire set of tuning pegs off a broken headstock and replaced the three tuners. Considering the circumstances, I applaud Robbie for his assistance and professionalism. Now, the bad. I called multiple times and sent an email hoping to resolve this problem without having to go to their physical store location (this is why I ordered online). Unable to speak with anyone, I felt it necessary to to go to their physical location. I asked Robbie if there was some way he could compensate me for my time and trouble. He declined saying that he could not authorize any compensation. My expectation would have been a free t-shirt, or maybe a set of strings, perhaps a few guitar picks, a discount on a future purchase - a small item of nominal value to their organization to keep a customer happy. Meh, it didn't happen. Probably won't do business here again. Oh, as an aside, this store is not open Saturday or Sunday...that makes it difficult for me to make it to this location during the week with traffic and where I work. I left work early to get to their location today.

I bought one of their used drum sets and it seemed like a solid price. It was a nice maple Gretsh…read moreCatalina 6 piece kit with a nice amber finish. The set was in great condition and I have not had any complains about it since. I slapped on some new drum heads and love the tone. Overall I would return again they had other used sets at reasonable prices.

Wally at Wally World Music in Thousand Oaks, CA truly cares about customers and teaching great…read morelessons. He is a very friendly, caring, special and knowledgeable person.

I was coming to Thousand Oaks from Las Vegas to visit with family members. I was in need of a…read moreukulele setup. I phoned Wally the prior week to see if this was something they could take care of. He was so awesome and told me to bring the uke with me. The setup was perfect as I knew the saddle and nut needed some help for correct intonation, also adding a low G string. The service was superfast and much less expensive than I thought it would be. I am so pleased that I found Wally and would highly recommend his services to anyone. Thank You

It's such a great place. I've been going there for years for guitar strings and, more recently, for…read morea major repair of my late mother's vintage classical guitar. They did such a great job, and they have the most lovely staff there (I mean ALL of them), but I had a special interaction with Ben, who helped me out and found me a used guitar case for a good price (which I needed desperately). I highly recommend this store. It's the kind of service you just don't get anymore. Everyone there really cares. Go there before any other big box stores. You'll thank me later.

My son and I have been visiting this store for some time now, and always enjoy every trip we take…read morehere! It's a bit of a hike for us, but the selection is fantastic and the pricing is very competitive, so the drive is totally worth it for us. We have bought a number acoustic and electric guitars, as well as, a bunch of other gear here, and appreciate all the help that John and his staff have given us along the way!

Was out of ideas for my Marshall valvestate amp and Edward was able to get it working again at an…read moreaffordable price and reasonable time frame. Highly recommended!

I have a 1968 Fender Stratocaster and the tremol bar snapped off. Ed fixed it perfectly. He did it…read morequickly and for a fair price!

Derick and Brian are both just amazing people. I recently had a guitar stolen from me, and both…read morethese guys played a part in me getting it back.... Hassle free. I highly recommend them to any and all guitar players, there shop is beautiful and you don't find that level of integrity very much anymore.. Both these guys are fantastic..

I purchased a Collings OM1AV SSSB from them recently. They are outstanding. They were…read moreexceptional. Dustin and I probably exchanged 30 messages. He agreed to let me upgrade to second day air because of the extreme cold weather, let me make the decision on exactly when to ship. When the guitar arrived it was exactly as described and I am extremely pleased with the purchased. It was packaged above and beyond any I have ever seen. This purchase couldn't have been any better. When and if I purchase an additional guitar, I hope they have what I am looking for...

This is a great guitar store. I was visiting family in the area and I was going to play some…read moreguitar with my brother and nephew at a BBQ. So I went there to have new strings put on my Taylor. Johnny was very helpful and explained a lot on how to care for the neck while changing the strings. Then I spotted an Orange bass amp, so I couldn't resist and bought the amp also. Johnny did a great job with my acoustic Taylor and cleaned up the neck at stringing it. Thanks Johnny! Steve from Antelope, Ca.

I visited this place last week, nice set of guitars and very friendly. Prices seem very reasonable.read more

THE BEST! Right before a gig I broke a few strings on my guitar and ran straight to them for the…read morefirst time. The staff was so incredibly sweet and eager to help me. I wish I could've gotten their names. They probably fixed my guitar within 30-45 min and saved my life! Would recommend!

Tired of dealing with trash in Santa Barbara, specifically the weird upper state/uptown Santa…read moreBarbara people (like the sutter hospital case) that think they're above the law. Also dealing with children whose first or second year being employed and or running the store. So this Michael, curly haired man was telling me that they didn't have a book I wanted so I was going to resort to the normal route-buying it on Amazon and getting it shipped to my door the next day. But he insisted that he can get it transferred from another store and it'll be three days tops, he took my info down and said he'll give me a ring after it arrives. And I wanted to support local so I waited the old school way. After two weeks went by I didn't get a call or text so I decided to call them and this lady picks up and said yes they do have it. I came in the store and they didn't have it and he went off angry and screaming at me basically because I'm a dummy - 'like if you don't put a deposit down, you won't get it.' He was saying it all fast paced and clearly very annoyed of me. I mean what are they busy doing? All of the instruments I've touched are all dusty and ragged looking and most are made in china and doubled the price of online. He initially told me I didn't even need to put a deposit and now he's screaming at me and irritated at me and arguing back and forth with a customer. Unprofessional and milks the hourly doing nothing. I hope no one supports this outdated looking and made in china products store. If you want great customer service from all departments for music- go to Santa Maria, Oxnard or Westlake Village for The Guitar Center, they are super professional and they're actually rockstars that will keep you and/or your child inspired.

Wonderful staff I wish they can come work for me Repairing windshields but they have way better gig…read moretalking shop and education customers on guitars . They let me play this amazing Martin D35 which louder then a oringal d35 the bracing is different I never knew I own Martin d35 and didn't even knew they made louder version but when u go to this shop they have martins I've never heard of and Santa Cruz if you are lucky . Santa Cruz by far is the best guitar maker for those getting in to guitar don't worry you don't need one yet

awesome guitar shop with friendly owner/staff. Lots of vintage acoustic and electric guitars in…read morestock. if you love guitars you must go here. plenty of parking in the shopping center.

Needed a good piano tune and called Michael's Piano Service. He spent a few hours on my baby grand,…read morea piano I've had for over 30 years, and has only had a handful of tuning since. This time, the piano had been moved around plenty and really needed a good tune. Michael was professional, polite, and an expert at his service. He was very knowledgeable about pianos, tuning and toning, and getting our piano up to par. He also educated us about better care of our piano. After a little over two hours, our piano sounded amazing! I truly recommend Michael's Piano Service for your piano needs!

Great all the way around. Polite, capable, very fair price. I searched and shopped. I don't know…read morehim personally. You cannot go wrong with this very nice man and his abilities.

You hear the voice of a true professional when listening to Lynn sing! To have her as a vocal…read moreteacher is an opportunity not to be missed! I was so fortunate to have found her as a teacher. Not only does she sing beautifully but she is equally talented in playing piano. I highly recommend her to anyone at any level. If having an event she would be a delight to watch her performances. She really can move a crowd with her talents and soul!

Lynn can get the singer out of anyone no matter what age or level you are. She will build your…read moreconfidence and give you the tools and technique to succeed as a singer, whether you are doing it just for fun or if you are doing it professionally or for an audition. If you're searching for voice lessons in the Thousand Oaks area you should book with Lynn, and even if you're not in the area then get a Skype or FaceTime lesson with her.