I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

I was provided with excellent service from Candace at the Glendale office. My request was rather…read morecomplicated and she was so patient! Candace provided me four options that could help provide a successful conclusion to my issue. She truly was so nice AND very knowledgeable and totally professional. I am so grateful to her for her help.

Was fairly quick to get get a birth certificate if you have the correct information. Waited maybe…read more25 minutes, if that.

First off, I would like to be able to speak to a customer service rep that actually speaks English…read more I could not understand half of what was being said by the agent. Secondly, the agent was aggressively trying to end the call without fully answering or addressing my questions. After waiting for 1-1/2hrs on hold, I was told to email a description of my situation to AZTAXHELP@AZDOR.GOV. What is the point of having a phone center only to have them not provide any help other than direct you to email someone else! Why do government employees always seem to be the least qualified for their job?

Had a question about a reduced refund. Contacted AZtaxhelp email. Received a series of encrypted…read moremessages back via Virtru asking for our social security number in order to proceed. Responded every time with our social security number with acknowledgement of our return message by ADOR. Also, of course, our social security number was on our submitted tax form. So, no luck with the site for our question. Finally called ADOR. The agent was helpful and resolved the issue. From our experience, forget AZtaxhelp and call ADOR directly for assistance.

Everyone seems to diss on the light rail but I am a fan. Now with that said, I know it is slow and…read moredoes not go to all the places I need to go so it is not enough to give up my car like I would, say, if I moved back to NYC. Sadly, one cannot rely on this system really to get around fully but it is great to the airport and venues downtown, especially Chase Field for a baseball game. It takes you right into Chase. ( 1-2 bucks versus 20 to 60 bucks so a good money saver) As of 1/25 it starts/end at Metro Center and ends in east mesa so you can get to Downtown Phoenix, ASU, and other points in-between. It is cheap and if you are senior even cheaper. Buck a ride for Seniors. I think 2 or 2.50 if not a senior. Airport shuttle is close to a hundred so definitely a great deal. The only down thing on the airport is our system does not have overnight parking for your car like other cities have. You will have to be able to walk or get dropped off at one of the train statins. For me, luckily I live right across the street from one Light rail station so it is nice to get me to Skyharbor. I can walk to and from. If you do not park overnight no worries there are plenty of park and ride places to catch the train. Just a tip be careful your concert or special event does not get out until late around 11pm or so and you miss the midnight last train and you get stranded. Found that out the hard way one time on my birthday. lol I was sad to see the city of Glendale stop the project because at one time it was suppose to go to State Farm Arena but no more. I work PT there and would love to take the train to work. I never understand why the 5th largest city in the USA does not have a better public transportation system. A lot of folks say the train is unsafe. Hogwash. I have never had an issue but homeless people do not bother me at all. I am not a person who is afraid of my own shadow. Sometimes on the train I have seen something new as of fall 2024 people are selling things on it. I believe that might be illegal but no one ever bothers me. That is weird and probably should not be allowed but like I said they do not bother me and i have other battles in life to worry about. Besides I am used to all that in my travels especially on the NY subways. In Mn I saw a buck or is it butt ( lol) naked guy on the train in the middle of Winter. lol and a Pick Pocket in Madrid. The adventures in travel series. I could write a book. I think the last time a woman was selling herbs or oils and perfume. Shrugs shoulders. We all gotta survive. I myself would not buy anything, especially anything edible from a stranger, but some folks were. She did not even ask me though. She just walks through announcing her wares. It did take me by surprise at first but only because that was new to me in PHX. Common in other places. I had never seen that before here locally. I am sure it might be a rare thing since security is usually tight on the train system platform, especially on big event or game days. i do not take the train often but I know people who take it daily and have zero problems with it. It is a good service if you live centralized. I wish it went to more places.

Used to take the light rail to ASU almost every day. There was a security guard who one time stood…read morenext to me during the ride and ranted about his ex wife. A few weeks later he groped me and whispered in my ear before stepping off the train. When I tried to tell the other security guards, one of them said "Well no one's ever said that about him before..." and the other one said "Man, you can't even flirt without getting in trouble these days." When I made a report on the app, there was never a follow up. I still had to see him several times a week, so he clearly wasn't fired or anything. Very disappointing and unsafe.

Who yelps the IRS office?! LMAO. I didn't get the forms I needed but was helped by a young man who…read moredirected me how to order online. I was in & out in less than 10 minutes. Good deal b/c my street parking meter was good for 25 minutes although they do have a parking deck & can get parking validated. Recommend!

I came to get verified and the person that helped me was Ms.Gonzalez she was not helpful at allread more

Have avoided this PO like the plague for several months, but had an important letter to mail…read more There were some different staff there and they seemed to have their A/C turned on this time, which was good because it was 106 degrees today. One of the employees actually came out into the waiting area and queried those in line personally about whether they were merely picking up or dropping off a package that already had postage, instructing them to report to the far left window. At the far right was a newer employee who is extremely tall and muscular and friendly. As each customer left his window, he apologized for the wait, as there was a long line. But he works very fast, so the wait is not because of him. The female at the far left pickup window was a little strange. She had a big head bandana and crazy eyes. She had no one at her window and wasn't doing anything, nor was she announcing to newly arrived customers that if they only had a pickup or drop off they could come to her window -- other employees seemed to take on that "heavy mantle" FOR her. She only gave confrontational stares to customers in line, like she wanted to jump over the counter and fight with them for looking at her (probably wondering what her job was). The other employees were working a little slower, but not as slow as PAST longtime employees used to (maybe they finally retired). There used to be a middle aged lady with short spiky hair that worked so slow it was almost impossible to tell if she was moving. Just watching her made me feel like I was going into a coma. Maybe she is finally gone. SHE is the one who always SHOULD have apologized for the wait... Dare I say things are improving slightly over there. At least they had 4 active windows going. I'm curious as to what accounts for their sudden new motivation to actually do the jobs for which they are being handsomely paid... It is in a convenient location with good parking access IF you are going northbound on 7th Avenue. Otherwise you are pretty much SOL.

Isaac who worked in the morning of 6/29/26 (9:30am) can definitely be much more polite. Didn't…read moreappreciate his defensive, rude attitude when I was nicely asking a question.

I am utterly upset with the system. I sent an application in over two months ago. I was approved a…read moremonth ago but not my son. it was explained to me that with the DES system was not being updated because of Obamacare did not do it yet. my son's application had to be resubmitted to another company and we had a wait again. I just got the letter that my son was not approved with the exact same information that got me approved. we have a household of 3. when they submitted my application its stated a household of 3 and it was aproved as such. when they did my son they stated we did not qualify for a household of three but as a household of 2. I want to know why the exact same information got me approved as a household of three but my son denied because they state we are a household of 2. how is the government getting away with aproving the parents or only some children in a family and then the rest? It makes no sense that the mother is approved but not the child!

They messed up my case for nutrition and I'm struggling with it but I have no food for myself and I…read morewas disconnected from the appointment line when I try to call and change my info to let them know I have started working late hung up on me and never call me back never finished nothing they close my account . The representative that was helping me was very unprofessional not helpful at all put me in a position now where I had to call in and reset everything do it all over again and every time I try to get assistance for anything they give me a hard time they never have anything and I feel like they you're not really care about anybody's well-being at this point I do not appreciate the representatives that they have working there and whatever they stand for is b******* because they just straight don't give a s*** if you get assistance or not they will just continue to b******* you all the way through.

I drove down to this office, the closest to my house, to file unemployment (see below). I'm told…read moreby staff that office is only for job hunting, although the building CLEARLY says both. They wouldn't even tell me the next closest place to go. Well, as the Unemployment website doesn't work (locks up all the time), I've called numerous times saying I have a problem with my account. They take a message and no one calls me back. That's IF I can actually get ahold of a live person and the phone line doesn't hang up on me. I also emailed the advocates two times...nothing. I finally got in to update, again, my home address and it has someone else's email, phone #, and banking info! I file fraud in three separate places, NO ONE has called me back. I can't apply for Unemployment, and my Pandemic Unemployment says I have to apply again for unemployment. I don't get anywhere!

I walked in to this DES yesterday and was greeted and helped within a few minutes. Great office, I…read morerecommend this DES. Kind, helpful and fast.

Went to the department of economic security to apply for nutrition assistance. However, supposedly…read moreI am not qualified pretty much. She told me. I need to be homeless in order for me to qualify for benefits. I need to be homeless Ain't that about a b****. I was not happy. I really don't understand how they have Trump a president He's a rich man it's not easy to find a job. I understand that I've been looking for the past 6 months. Yes, I did Find one but I still aint got no food in my mouth and got no money in my pocket for the next couple weeks until I get paid now. How the hell am I supposed to get by with no foodBanks are running out of food. They aint got enough food to feed people like wat to go trump.