I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

I was provided with excellent service from Candace at the Glendale office. My request was rather…read morecomplicated and she was so patient! Candace provided me four options that could help provide a successful conclusion to my issue. She truly was so nice AND very knowledgeable and totally professional. I am so grateful to her for her help.

Was fairly quick to get get a birth certificate if you have the correct information. Waited maybe…read more25 minutes, if that.

Does no one know how to answer a phone it's like you guys are a company and you guys have all your…read moretease crossed and your eyes dotted just to make sure that you guys are running company and say that you guys are here for people when in actuality, you guys never answer your since Trump has been in office. You guys are always busy or due to high call volumes. You guys can't answer. You guys never answer a phone. It's like you're not here for the people anymore and you guys don't care. I am trying to renew my nutrition stamps, and you guys are trying to make me jump through hoops when all I should be able to do is push renewal but you guys don't even give that option it's there but you can't click it. I'm sick of this government and how it's being ran and it's not here for the people, but we all pay taxes when we go out to eat when we go buy things when we go and do things but yet we can't get help where we need it. And I put a one star rating because I had to put a star rating. You guys should be a negative star rating so as my star stands, it is standing for a negative one.

An hour wait to get questions answered, update an address since they are mailing my stuff to…read moreanother address. I got lucky the mail got forwarded finally. I'm not able to login cause this is pandemic benefit not normal application process. This is ridiculous! I feel bad for people do not have computer must call in every time.

Easy breezy lemony squeezy. Obviously you still pay for airport parking. My recommendation would be…read moreterminal 4 parking, go to the 9th floor & take the elevator in the B section to the 3rd floor. The center is across from Dunkin' Donuts. There is a convenient sign that is waiting specifically for global entry appointments. The sign is small & in a corner. There are 6 seats. The appointments are structured so make sure you're there on time or early. Early would probably be better. The appointments are like 5 mins. Bring your passport. Be prepared to take a photo. Get your fingerprints. That's it. office opens at 7AM. They were nice. It was an easy experience.

Arrived early to Phoenix (17 minutes). Rolled through the walkways as fast as we could - and the…read moreline at Immigration the line was massive. So we waited. And waited. Got to the front FINALLY. Told the attendant that we wanted to do Global. His last name was Hoffman. He got crabby and told us "the machine isn't working well". Not our problem. He said to back up and look into the camera. I did so. Then to put my right four fingers on the screen and press down, bending at the wrist. The lights did not come on stating it was working. I tried this at least 20x. He kept saying I wasn't doing it correctly. He got mad, slammed his keyboard down and said "I hate this freaking place". Again, not our problem. I think (not sure as it took forever) if he rebooted or what. I tried again, same issue. Then he said "do you have hand lotion?" I wasn't sure if he meant ON my hands and was blaming me - and so I said "No I do not" because I did not! Then he slammed a bottle of hand sanitizer on the desk and said to put that on my right 4 fingers. I must have tried 30x. No go - not reading it By now - since there is only one other guy getting US citizens through the line - there are at least 300 people in line if not more. They are yelling at Mr Crabby Hoffman to hurry up. He's getting madder by the minute. We asked him multiple times if we could go and try another desk (meaning a different scanner). And he would not respond. One time he got up and walked away - asked the other TSA agent if he was having trouble. No response from other guy. And yet - we heard multiple people tell him they wanted Global and they got through the line with paperwork/prints completed and moved along. Finally, Hoffman said "you know if there is an issue with this paperwork, you'll need to come back to Phoenix to fix it". I assume he was trying to get us to give up since we live on the East Coast. Nope. People in line are still yelling at Hoffman. We moved to another desk I asked if I should bring along the hand sanitizer and I said "just in case I need it" and he said to me "WHAT DID YOU SAY TO ME?!" in a vicious tone. I looked at him as if to say WTF is your problem and said "I wanted to bring it over here IN CASE WE NEED IT". His response was "oh". We kept looking at each other as if "what can we do?" I mean you're stuck - if we had argued with him who knows what he might have done. Please note - that by now - EVERY person had gone thru the line with the one guy helping all of them. Our baggage was going round and round. Only items on the carousel. FINALLY, my finger prints (and by prints - it's four fingers on right hand, four fingers on left hand, right thumb, left thumb, repeatedly scanned IN THAT ORDER!) scanned okay and now my hubby was up to bat. So, same crap, crabby, ordering us around as if we are stupid, etc. I said to hubby "let me grab the bags" and Hoffman says "MA'AM YOU CANNOT LEAVE THIS AREA". Please note - it was maybe 15' away from the desk and clearly obvious that all I would do would be to grab our bags. NO ONE ELSE was there as all other travelers had moved on long since past. I mean NO ONE! Finally, prints are scanned and Hoffman said something like 'in 2 weeks you will hear something' We grabbed our bags, had to recheck them, then exit, then go thru security again, then hike it to Terminal 4. By the time we got to our gate, it was 13 minutes to board. No time to get anything to eat and flight 4+ hours. We dealt with that P*I*K for over an hour. Please note - the other guy - NEVER offered to help us/nothing. What a terrible experience.

First off, I would like to be able to speak to a customer service rep that actually speaks English…read more I could not understand half of what was being said by the agent. Secondly, the agent was aggressively trying to end the call without fully answering or addressing my questions. After waiting for 1-1/2hrs on hold, I was told to email a description of my situation to AZTAXHELP@AZDOR.GOV. What is the point of having a phone center only to have them not provide any help other than direct you to email someone else! Why do government employees always seem to be the least qualified for their job?

Had a question about a reduced refund. Contacted AZtaxhelp email. Received a series of encrypted…read moremessages back via Virtru asking for our social security number in order to proceed. Responded every time with our social security number with acknowledgement of our return message by ADOR. Also, of course, our social security number was on our submitted tax form. So, no luck with the site for our question. Finally called ADOR. The agent was helpful and resolved the issue. From our experience, forget AZtaxhelp and call ADOR directly for assistance.

I have had nothing but Great Service from the City Of Phoenix . We have had a water leak in our…read moresystem they were on site to do the repair within an Hr. I have requested replacement of damaged trash cans that were replaced with in two days which is outstanding if you take the size of Phx into account on this service, excellent service all around again if you think of the size of our city the service times and results are awesome. Everyone of the employees I have had the pleasure to deal with have been great. Kudos to the city for great employees

"A dynamic, committed partner in building vibrant neighborhoods" City of Phoenix, Neighborhood…read moreServices Department: I am expressing my appreciation for the excellent customer service which I had received from your department. The staff was very professional and informative. They were really helpful to me from my initial phone calls on providing me an extension; because, after asking questions that were on the forms that I needed a benefits letter directly from Social Security Administration which would take time to receive. FYI: I had taken over the paperwork for my mother (who doesn't speak/write English very well-Korean born) from my sister and wasn't there at your office initially in acquiring this packet. After finally receiving this letter & other paperwork; I went down to your office personally to make sure I did it correctly without further delays from my misunderstanding of some of the forms. The front reception area was very friendly & professional in helping me in contacting the right department to ask further questions. I would like to further inform you of a great member of your staff you have in Paulina L. Paulina works on one of your helpdesks and has always been patient when dealing with questions. She was able to use her knowledge and understanding to help me. She clearly explained the process & length of time this could possibly take in receiving further answers. With employees like Paulina on your staff role I am surprised that Neighborhood Housing doesn't have better reviews; and actually is the kind of service that was beyond my expectation to be honest. My experience has been extremely positive thus far.

We expect the government of the greatest nation on earth to be grandiose and efficient. I mean, we…read moredidn't get this far by accident. But instead we get disorder and chaos. We were told to be there no later than 9:00 am for an oath ceremony that started at 9:30. Well 9:30 came and went and it wasn't until after 1:00 pm that the ceremony started. To add insult to injury, we were charged $14 for parking. Yes they charge parking per hour. This was $14 for our car pus $14 that my brother payed for his car. So not only did we have to wait hours for the ceremony, we were also being charged for parking while we waited. To sum it up: we waited hours, we where charged per hour we waited, and on top of that, we just handed our son over to you Uncle Sam. Nicely played Uncle Sam, nicely played

Very modern, and, the space feels welcoming even if many of the employees are not ("staff is…read morerude"), and, even if one is forced through a metal detector before entering. The different installations on the walls are pretty cool. This is a brand new MEPS so it is still nice looking. But, it is still a MEPS. Do not be confused. This is not fun-and-games. It is not playtime. Spoiler: this will not be pleasant. And the food is horrendously bad. Like "what the fuck, is anyone even trying here?" bad. The shit that Jared pushes for that shitty, stupid chain offers better sandwiches than this crap. But, this is MEPS -- so, quit your whining. I said quit your whining! In government workplaces, there are always those employees that you wonder if they are outright trying to get fired. Now, at your local, unfriendly MEPS, this is magnified x5000 for certain staff members. They will drive you all the way to the edge of patience, tolerance, and acceptance of abuse, and then reel you back in to ensure you still enlist and actually give up some time to Uncle Sam. It is like a game -- and, quite impressive is the way they play it. They are artists painting a vacuously visceral narrative on the canvas which just so happens to be your poor feelings. Now, do not get me wrong, there are still cool, likeable staff here. Unfortunately, they live and operate side-by-side some of the most comically abrasive personalities in the city ... nay, state. Together, the nice MEPS staff members and the big meanie-heads, will get your ass into whatever service branch you are joining. Oh, you are getting in (unless you get medically disqualified), but you may cry before you find your way to the oath room*. And they will not be tears of joy. Just go to the restroom to cry in private, please. They do not validate parking. Haha. - E * Footnote: The dedication of AZ's oath room to Lori Piestewa is particularly touching. She was an outstanding warrior who often is overlooked.

Super friendly, super easy. City water, I mean, I'll deal either way, eh? I have decided to head in…read morein place of calling 2x now. However, I apparently added my card for autopay late? Meaning, it was after the date they allow and they did not take my payment despite it being available to do so. It wasn't until I noticed a delinquency that I called. Crazy to me that I noticed by logging in and had to call to sort that out. So even though my autopay payment was added, I still had to call to pay. They've assured me that 'shouldn't' happen again.

I don't know why all the negative reviews. I had a question about draining and filling My pool and…read morehow it would affect My billing. I called the water department and was impressed that a real person answered the phone immediately and gave me all the information I needed. Thank you Ramona!

Called and called and called and finally got an appointment......and then they never called me for…read morethe appointment. I called and they transferred me to the person that had my appointment on their workload, left a voicemail. No response. i guess ill try and get another appointment. ?? and hope our water doesn't get shut off.

Been calling for the last past month my deadline is here and finally got an appointment with them…read moreand my case worker called privet witch is my phone didn't accept the privet call! They should at least said the call can come in privet or as a spam! So she left a voicemail saying​​ i lost my appointment due to me not pick up a privet call that my phone doesn't accept. So i call their main line again and they basically said oh well to my emergency help needed witch i have 3 young kids single father with no help! case wokers are very rude for people to be dealing with tuff times and it all start here from keep families off the streets but i guess the rude and none help workers there are just there for the check..."SAD"