Destiny was a professional, and is very good at what she does. Explained the things I didn't know,…read moredrew the blood samples with one stick and had me on my way. Excellent young lady!

I recently had blood work done again at the same Quest lab in West Houston Family Associates. This…read moretime, my phelebotomist was a kind lady, whose name started with "B." I explained from the start that a "baby" butterfly needle be used as it worked well for me in the past years. She refused but with kindness in her voice. Multiple attempts were made with larger needles over approximately eight to ten minutes on Both arms before the butterfly needle was finally used. Unfortunately, the repeated unsuccessful attempts left me with black and dark purple bruises on my arm that still persists 4 days later as I write this to warn others. Quest Lab phlebotomists seem to lack customer service training. Patients are not given prior consideration. Go there at your own risk!

I chose a free standing facility to complete an identical scan because of the astronomical $1275.84…read moreprice estimate Houston Methodist quoted versus HMI $77.09. 5/5 I requested an emailed estimate for my patient benefit. Automated HMI telephone prompts direct you to the department, then an agent assists. We set up an appointment without issue. 5/5. There's a small parking lot in front of the gated facility. It's a clean facility with ample lobby seating. 5/5 There were patients in line upon arrival, cordial competent staff completed tasks while discussing personal things. 5/5 Staff promptly called me for my appointment time. 5/5 Two floors in building with an additional smaller wait room upstairs. 5/5 My technician, Anthony, was efficient and friendly during procedure. 5/5 Everything ran smoothly during my visit. I was given an instruction sheet to access my scans immediately. Scans were available as promised, so, I'll await news from my doctor. 5/5 Informed Dr should have results in 48 hours. I would recommend HMI. 5/5 Always check with your insurance company for in network benefits coverage before visits to avoid costly errors.

From the time of your appointment to the time you have your imaging done is extremely long; I've…read morehad two separate appointments and both times experienced this. The last time I had imaging they sent the physician the wrong disc.

My 8 year old was running a temp and crying that his head was hurting. I called ahead to check on…read morethe wait. The front desk said not at the time but "can't make any promises." This makes sense but didn't seem like a professional or courteous way to share this information. Since I lived 5 mins away, I decided to take my chances. My husband carries my son in. Two people were sitting in the front, laughing and chatting. They did not seem concerned or a place where they take care of "urgent" matters. I gave my insurance and they told me to complete the 10 page questionnaire online. It took some time for me to load it, after connecting to internet, when I got to the last page, an error page loaded. I felt hopeless with my kid crying. My husband tried again from his phone and thankfully was successful. We were seen after 25 min. Which isn't too bad but I felt frustrated considering the login issues and hearing the front desk folks laughing while my baby was in pain. My son got seen but I can't comment on the care received since they didn't allow both parents in the urgent care room. I know that memorial Herman urgent care allows both parents and seem to show more urgent like caring behaviors.

We live in Sugar Land, Texas and during hurricane Beryl my family was concerned that I was "off."…read more They contacted our PCP and told him my symptoms (fell, forgetting things, & not making sane decisions. I was taken to Methodist ER where they did an MRI on my head. Unfortunately the MRI revealed I had a brain tumor that needed to be removed asap. The entire city was without power but Methodist has generators and was able to provide excellent care & customer service through the entire hurricane. My surgery was postponed several times because they needed 100 percent power before they could safely remove my tumor. The nurses in the ICU are excellent. One sang to me every night, one joked that my pain meds were margaritas, and after I had been in the hospital almost a week and still had not gone BM , the next nurse climbed on top Of my bed, hugged me, and said not to be scared. She reminded me after having a child nothing that came out of my body was too painful or too embarrassing. She promised to stay with me & help me when I was ready. The anesthesiologist was excellent as well. Although going to the hospital is never fun, my experience was very positive. Dr. Lau is excellent and made me feel heard. I really hated the hospital robes and life was torture til I got my comfy 32 degree pajamas & my pillow. The robes have metal snaps & can't be worn while doing an MRI. They also tiir two tones together. One on the front & one on the back. I think I gave everyone on my floor a peep show. So embarrassing. If you're visiting someone in this hospital I highly recommend bringing them some comfy pajamas, underwear, & fleece blanket. It gets cold at night & the blanket is a game changer. Being in the hospital during Beryl was actually a good thing. We never lost power & they had food. I was on a low carb diet so trying to find something i could eat that had flavor was a challenge. Maybe bring some mio or crystal light too! The location is wonderful because there are lots of restaurants in town center. Overall I give them 5 stars with the exception of the hospital robes & exceptional nurses!

I've been to this Lab Corp location twice now for my annual physical bloodwork. My experience has…read morebeen a great. I'm greeted with a smile and technicians are eager to help with a great attitude. Some people stood at the sign in stand and didn't quite understand how to sign in. Technicians assisted without hesitation. The staff was caring, patient and professional. My technician was great. I expressed that I didn't feel anything at all during the process. That's not common.

If you have a choice between going to this location or the Gessner/59 location, pick this one. It's…read moreless crowded and easier to get in and out especially if you're bringing in someone with mobility issues. You walk through the door (east end) and it's right there. At the Gessner location it's unclear where it's at and you may have to walk a long way through an office building to get there. I brought a Senior here who wasn't having a great day and they were very patient and took care of him and let him feel ok before leaving so I'm very appreciative of their compassion.

Went for an MRI. The personnel were friendly and efficient. I was in and out in 30 minutes. I…read morehighly recommend.

When I called to make my appointment I asked if they were able to the image on my right knee. I was…read moreassured that they could which made me very happy since they are only a couple miles from my house The check in was quick, friendly and professional. I waited for 1 hour before the young lady that checked me in came and told me that they don't do the required cat scan. ONE HOUR!!!! Not very happy!!

First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

awful place pls don't come here! didn't get her name but one of the nurses/doctor was pressed…read morebecause i was referred to go to them from another clinic bc of a headache i was having from a dog hitting me on the face. like if you didn't think i need any tests done then you could've said it more nicely like my bad g for wasting your time, maybe she was pressed bc she knew they weren't gonna get any money for my case. she was all there hooting and hollering with her eyes almost bulging out of her face saying i just seemed scared like ho i've been working with dogs for 3 years like tf you mean i seemed scared?? yea probably cuz you was being all rude MAYBE THATS WHY I WAS SCARED ANYWAYS i fr just wanted to get a drs note like damn why is it so hard to just get that nowadays just bc i'm having a headache! only nice person there was the girl with pink glasses, girly run away from them while you can

The staff are so friendly, they made everything easy and straight forward. Very efficient and great…read morecommunications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended.

My friend had lower right abdomen pain and asked me to take her to the ER…read more Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience!

This place saved ma a hours worth of pain i had my third kidney stone attack…read more And they were so quick and professional unlike memorial Hospital They check me in under ten minutes and so nice and courteous and treated me like I matter and was upfront with the bill is going to be i never been so satisfied . Thank you to all the staff here

I couldn't find their name to do a review, however on 1-7-17 at 9:27 pm my 4 yrs old son was rushed…read morethere by me to get stitches behind his ear due to a kid tripping him at a slumber party on an accident. A glass table struck behind his ear and ripped his skin..the hospital welcome us and made my son feel as comfortable as possible and even let him choose a toy afterwards the doctor to the staff were really sweet and I literally got in and got out by the way his skin healed perfectly fine!! Thank you all and God bless.