I was so scared to have a biopsy I actually got nauseous in the waiting room. Dr Grover said I…read morewould feel a pinch while she numbed the site, I never felt another thing, and we were done.

The absolute worst!!…read more The unprofessional unorganized staff ruined it for me. After waiting for an hour for an 8am appointment and looking at others sleeping in their chairs, I asked for my IDENTIFICATION cards back and left!! I wrote a review in the parking lot last week and posted and it's gone now!! WOW.... Good thing I saved it!! I left. I should've canceled this appointment ahead of time because every single step with them has been a nightmare. They're so unprofessional they don't know what the they're doing. I get there at 8 o'clock and the door says it's not open till 830 and then I give them my ID she's so worried about her Dunkin' Donuts instead of making a photocopy and doing what she supposed to do so over the place since first text from them at the end of April!!

The HealthPlex is a thoroughly modern facility. Holy Cross did an excellent job thinking this…read morebuilding out. My husband had his cataracts removed here this Summer, so smooth, so professional. The care he received was terrific and so thorough. The front office was efficient and explained all the paperwork. I had my mamm done there in the Spring and it was a good experience... well as good as it can be;) We will certainly be using this facility for outpatient surgery and diagnostic imaging in the future.

I'm very disappointed if it had 0 star ratings that would be it. I was the only person in there…read morewaiting for labs. All the front desk staff was just talking i was waiting almost 25 mins the staff on this day was very unprofessional( Friday March 20, 2026 so I left now I have to call my dOct or and look somewhere else to do my labs

I just picked up a result from Akumin at Royal Palm, though it was extremely busy, Brinton took…read moretime to prepare the film and report for me. I really appreciated his help. Give this man a raise, he saw a need and he stepped up. We need more like him!

I had an ultrasound of my gallbladder then a dexa scan. Both were easy and short. Everyone I…read moreencountered were extremely nice and professional. The only issue I have is that the technicians are young and seem to not be highly educated enough yet to be performing a test which should require superior knowledge.

I went to Dr. Garg for an urgent evaluation of temporary vision loss. She is highly competent and…read morehas excellent bedside manner. She listened to my concerns, explained my test results clearly, answered follow-up questions, and came up with a clear plan for follow-up. The office is clean and well run; I filled out the new patient paperwork online the night before and emailed it to the office front desk, which made for an efficient check-in process. The techs who did my pre-visit testing were professional and courteous. I felt well cared for. Highly recommend!

Not Recommended I…read morewent to this urgent care because I suspected I had a broken toe. Before going in, I called to confirm they had an X-ray machine, which they did. They took the X-ray but then told me they did not have someone available to read it and that they would call me with the results. Hours passed and I never received a call. As they were closing, I called the clinic myself and was told that the X-ray showed my toe was not broken and that it was probably a sprain. The pain never went away, so my primary care doctor referred me to a foot specialist at Holy Cross. They took another X-ray and confirmed that the toe was actually fractured. My insurance paid more than $500 for the urgent care visit, and I was later billed a $24 co-pay. I called the clinic to explain that the fracture had been missed and asked if the co-pay could be waived. The office manager told me it "shouldn't be a problem" but said she would call me back. Instead, I later received a call from the operations manager, Camilo, who told me they would not waive the $24. What is most frustrating is not just the missed fracture, but the lack of follow-up communication and unwillingness to work with me on such a small billing issue after the situation. Based on this experience, I cannot recommend this urgent care.

Just moved to Sunrise and after being sick for a couple weeks, I decided to go into urgent care. I…read moreread the reviews and they were right! From the time I entered and received care, the entire TEAM was so welcoming, professional and just DELIGHTFUL!!!! I've NEVER left urgent care, feeling so happy while being sick.

I want to start by saying my attendant was very nice and didn't appear to have anything to do with…read morethe marketing that brought me in. Based on my experience in marketing and branding, she was clearly following a script she was trained on. The moment I asked questions off script, there were no answers--and no one else stepped in to help. That alone told me this may not be an isolated situation. This location is actually great--right near the LA Fitness I use, surrounded by other health and wellness businesses. On paper, it's the perfect spot for a place like iCRYO. The issue is how I was brought in. My daughter came across a social media ad offering a $349 package for $47 "TODAY ONLY" with a countdown timer and limited availability. Obvious red flags--but we still gave it a shot. As adults who are active and into fitness and wellness, we genuinely enjoy supporting local businesses that align with that lifestyle. I signed up, paid the $47, and within minutes got a call to book same-day. I was told to expect about a 30-minute visit including a tour. When I got there, everything started off normal--check-in, paperwork, quick tour. I've done cryotherapy and compression therapy before, so I was familiar with most of what they offer. For context, I had knee reconstruction surgery at 18 and have dealt with chronic pain ever since. Managing it through fitness and recovery is just part of my life at this point. So trying something new for $47 is typically worth it in the aggregate. The service I received was red light therapy, which I hadn't tried before. It was presented as part of a "$379 weight loss body contouring package." Screenshots of the actual advertisement and messages are included in this review. The attendants description was read off of the brochure posted in the therapy room. It listed about 20 ailments you can treat by changing the settings of the machine (interestingly, weight loss wasn't even one of them). Stress, hormone balance, pain, autonomic nerve balance, and soft tissue repair were some of the options. I chose "athletic recovery," since I had just come from the gym. A pic of that chart is also included. I was told the session is 12 minutes of therapy and was given basic instructions on how to start the machine after disrobing. It lasted about 8 minutes (I timed it while listening to a podcast). It's similar to a tanning bed, flatter and less comfortable. Afterward, the attendant (again, very nice) went into the membership pitch, which I expected. You advertise to get bodies in front of your pitch person, I get it 100%. After hearing the different plans and memberships, I asked one simple question: What would that exact session cost if I walked in off the street? Answer: $39.....? So I clarified--just to be sure I wasn't misunderstanding--that I had just paid $47 for something that normally costs $39. She confirmed that was correct. No other words spoken. I asked about the $379 package I supposedly purchased, and she said that was a third-party promotion and she wasn't familiar with it. (Insert awkward silence) No one stepped in. No one tried to explain it. No one seemed surprised. I turned down the offer to pay more money for additional sessions and walked out the door. On my way to my car, I remembered I grabbed a screenshot of the advertised package for reasons lole this...... Surly if I show her I was telling the truth I would get a different reaction. That was a negative ghost-rider.... neither her or the other two employees in the room acted concerned or suprised that I was baited with a "$379 package for only $47" offer, and the off-the-street price is $39. There was still no explanation or attempt to reconcile the situation. Just more awkward silence and stares. At that point, it felt less like confusion and more like a disconnect between the marketing and what is actually being delivered in-store. It seems like this is their intended model. To continue to be fair: the staff I interacted with was polite, and the facility itself is clean and well-located. That's what makes this more frustrating--because the underlying business seems solid. What I would have liked to reasonably understand (and would still welcome): What exactly is included in the advertised $349 package? How does that differ from the $39 walk-in service I actually received? Why didn't the staff know about the package or advertisement? Does that promotion and result represent their brand the way they intended? The silver lining in this story is the opportunity to share the experience with the review community so others don't get scammed. Beware when you see an iCRYO promotion or advertisement. Over time, you are usually on the receiving end of warnings and praise for businesses and services. Today, I am a giver! My $47 investment will hopefully help another member of the community. In the meantime, my search for new technology that can help manage my pain continues.

I had an amazing experience here from start to finish. My host was very informative, welcoming, and…read morehelpful, which made me feel comfortable right away. I started with the red light therapy bed for about 12 minutes, and it was honestly the best sleep I've had in a long time. My body felt relaxed and energized at the same time -- such a great feeling. After that, I did the compression therapy on my legs and hips, which felt sooo good, especially with all the training I've been doing. I also tried an IV drip that really woke my body up, and then I finished with the cryo session... which was insane in the best way. I went in wearing a sports bra, shorts, high knee socks, gloves, and a face/neck cover -- but next time I'm definitely bringing a hat! I danced the whole time in the cryo chamber to Bad Bunny's "Tití Me Preguntó", which made the experience even more fun. This was my first time doing anything like this, and it couldn't have come at a better time. My boyfriend surprised me with the full spa package to help me prepare for my half marathon the next day, and it was exactly what my body needed. I can't wait to go back. Highly recommend!

My appointment was for a mammogram and a bone density test…read more Jett called my name from the waiting room and made me feel comfortable for the entire visit. She took great care of me, she explained everything as we got thru both tests-very patient, kind and compassionate young lady. I appreciate the care I received and would recommend others to this location in Pines

I had to get an ultrasound done and this place was recommended for that. I made an appointment…read morequickly over the phone. I walked in and was greeted by the girls in the front. The ultrasound tech was nice. She had a student trainer with her and after she was done with my ultrasound she asked if the student could practice definitely felt like a guinea pig moment lol but I understand hands- on learning is one of the best ways to learn. It was harmless and painless. The one thing I did not like was the gentleman in the front. Everytime a patient/ customer asked him a question he had an attitude. I noticed there was a mistake done over the phone with some of my information and when I told him about the change he seemed annoyed.

I can't say enough wonderful things about this clinic. From the moment you walk through the door,…read moreyou are welcomed with kindness, warmth, and genuine care. Every member of the team goes above and beyond to make you feel comfortable and valued and care for. My boyfriend and I are both receiving treatment here, and our experience has been exceptional !!! Dr. Zach Morris is incredibly knowledgeable, professional, and truly dedicated to the well-being and recovery of his patients! His expertise and compassionate approach give us complete confidence in our care. A special thank you to Gilly at the front desk for always accommodating with our appointments , and to Jay & Indy, the CAs. They are always smiling, friendly, attentive, caring, professional and always willing to help with anything. Their positive attitude makes every visit a pleasure. In a world where exceptional patient care can sometimes be hard to find, this clinic truly sets the gold standard. The professionalism, compassion, and dedication of this entire team are exceptional. Five stars simply aren't enough!

I have been under Dr.Zach Morris care for several weeks now as a result of injuries sustained from…read morea late October incident where I was hit hard by an automobile while bicycle riding here in Fort Lauderdale. I am very impressed with the entire staff at this location and greatly appreciate the care I am receiving from Dr.Zach. The facility itself is state of the art and very welcoming. I highly recommend Dr.Zach as an outstanding chiro who truly cares about my health and well-being and eventual recovery. Everyone here is great and quite adept at what they do for me!! I highly recommend!