I was referred to Mark Mendel, owner of Mendel Flooring through Service Master. It took him a few days to contact me but then he did he stated he would call me in a couple days to schedule an appointment to redo my laminate flooring in my kitchen. He did not call and decided to finally call me the next week (already 3 weeks have gone by). He scheduled an appointment to come to my home on 8/10 at 3:30 pm. I waited at home for him as I was leaving for 16 days to Italy the next day and I wanted to at least get the ball rolling. Mind you, I have old flooring under the new flooring which made my kitchen a mess. He does not call and does not show up. I called him and left a VM message and he texts me back a few minutes later stating verbatim "I apologize, It was sudden and unexpected. I sure will call you when you are back, have a great trip". I waited around all day for this guy to show and that is what I get. I sent him back an e mail stating I did not appreciate his not calling or cancelling with me and I would give him one more chance. I texted him on Monday 8/27, after I got back from Italy and He did not respond. Service Master referred me to a nice and responsible person today that will be doing my work. I don't care how a person does their job but I certainly would not work with him. Sharon P read more